Troubleshooting; Solving Hp Command View Eva Problems; General Hp Command View Eva Troubleshooting Tips - HP 6400/8400 Software Manual

4 Troubleshooting

This chapter provides troubleshooting information should you encounter any problems when updating
the system software. Each troubleshooting section is cross-referenced to the corresponding step in
"Step 5. Upgrading controller
Many of the common problems you may encounter are included. Contact your HP-authorized support
representative for help if this information does not help your problem.
The following troubleshooting topics are covered:
• "HP Command View EVA
• "Troubleshooting HP Command View EVA with a management
• "Troubleshooting specific Command View EVA
• "View is not set or view list is
• "HTTP status 404, not found or status 503, no
• "Unknown storage
• "No storage systems
• "Solving security credentials configuration
• "Solving problems selecting a storage system (Step
• "Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step
3)" on page 78
• "Solving problems downloading the system software file (Step
• "Invalid firmware image file (Status code
• "Bad image header (Status code
• "Solving problems if the storage system does not come back online (Step
• "Solving problems with multiple resyncs (Step

Solving HP Command View EVA problems

There are a number of issues that may impact the operation of HP Command View EVA and its ability
to communicate with the storage system.

General HP Command View EVA troubleshooting tips

Use the following checklist to determine if there are problems with HP Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the storage system password?
HP StorageWorks Enterprise Virtual Array updating product software guide (XCS 09522000)
software" on page 55 where the problem is likely to occur.
problems" on page 71
null" on page 72
system" on page 74
found" on page 74
problems" on page 75
21006)" on page 78
65)" on page 79
10)" on page 80
server" on page 72
errors" on page 72
service" on page 73
2)" on page 77
6)" on page 78
10)" on page 79
71