Step 2. Disabling Remote Support Software; Step 3. Clearing Storage System Passwords; Clearing The Password On The Operator Control Panel (Ocp) - HP 6100 Software Manual

4. Verify that no changes to the storage system configuration are in progress. For example, you
should not be in the process of creating a virtual disk. Configuration changes should not be made
within 48 hours before beginning the upgrade.
NOTE:
The leveling process does not impact the upgrade. If leveling is in progress, the upgrade
can be performed. The leveling will be suspended during the upgrade and resumed
when the upgrade is complete.
Make sure you suspend any processes or applications that may change the storage
system configuration.
Proactive event notification can be used to alert you if a critical event occurs during the
48 hours before the upgrade.

Step 2. Disabling Remote Support Software

Estimated time to complete: 10–15 minutes
To avoid generating unnecessary events and alerts during the upgrade, disable Remote Support
Software while performing the upgrade as follows:
1. On the management server, open a command window.
2. Enter the following command to stop Remote Support Software:
C:\>net stop desta_service
3. Enter exit.

Step 3. Clearing storage system passwords

Estimated time to complete: 10–15 minutes
If you use passwords on the controllers, use the following procedure to clear them.
NOTE:
When you clear a system password on the controller, you must also disable password access to the
storage system in HP Command View EVA. The two work in conjunction with one another.

Clearing the password on the Operator Control Panel (OCP)

Clearing the password requires access to the storage system. The OCP is located on the front of each
controller.
Using the following procedure to clear the password on the storage system controllers. The password
can be cleared from either controller.
1. Press four times to scroll to the System Password menu.
2.
Press to display Change Password?
3. Press to scroll to Clear Password.
48 Upgrading the Enterprise Virtual Array