Service And Support - Lenovo ThinkServer RD210 Options Manual

SERVICE aNd SuPPORT

Since your ThinkServer will play a critical role in your day-to-day
business operations, ensure its flawless performance with a
ThinkPlus™ Priority Support service plan. It gives you the highest
level of support to keep your new Lenovo ThinkServer™ in peak
working condition.
• Priority call routing
• 24/7
• Access to advanced skill technicians
• Next business day on-site service
• Basic usage and software installation support
• Lenovo's proven track record of service and support
OTHER SERVICES yOu may bE INTERESTEd IN
THINKPLuS PROduCTIVITy
A single service plan that combines ThinkPlus Priority
Support with server installation and online training.
STaNdaLONE SERVER INSTaLLaTION
ONLINE TRaINING**
Includes the basics of implementing, deploying and
managing Lenovo ThinkServer.
WaRRaNTy ExTENSIONS aNd uPGRadES
Extend base warranty coverage from one to three years.
Upgrade to on-site four-hour response.
LENOVO ONLINE baCKuP
The ultimate disaster recovery solution, Online Backup gives
you an added layer of offsite, secure and encrypted data
storage. Back up your data and access it from anywhere in
the world via an Internet connection.
HaRd dISK dRIVE RETENTION
In the event of a hard disk drive failure, Lenovo will let you
retain your hard disk drive to ensure that your data remains
in your possession.
*Targeted response time, after initial telephone troubleshooting.
**Online training is available in English only.
SERVICES
TOWER SERVICE dESCRIPTION
On-site Service, 9x5 Next Business Day, 3yr, TS-1yr
On-site Service, 9x5 4hr response, 3yr, TS-1yr
ThinkPlus Priority Support, 3yr, TS-1yr
ThinkPlus Priority 4, 3yr, TS-1yr
ThinkPlus Priority Support w HDDR, 3yr, TS-1yr
ThinkPlus Priority 4 w HDDR, 3yr, TS-1yr
ThinkPlus Productivity, 3yr, TS-1yr
On-site Service, 9x5 4hr response, 3yr, TS-3yr
ThinkPlus Priority Support, 3yr, TS-3yr
ThinkPlus Priority 4, 3yr, TS-3yr
ThinkPlus Priority Support w HDDR, 3yr, TS-3yr
ThinkPlus Priority 4 w HDDR, 3yr, TS-3yr
ThinkPlus Productivity, 3yr, TS-3yr
On-site Service, 9x5 Next Business Day, 3yr, TD-1yr
On-site Service, 9x5 4hr response, 3yr, TD-1yr
ThinkPlus Priority Support, 3yr, TD-1yr
ThinkPlus Priority 4, 3yr, TD-1yr
ThinkPlus Priority Support w HDDR, 3yr, TD-1yr
ThinkPlus Priority 4 w HDDR, 3yr, TD-1yr
ThinkPlus Productivity, 3yr, TD-1yr
On-site Service, 9x5 4hr response, 3yr, TD-3yr
ThinkPlus Priority Support, 3yr, TD-3yr
ThinkPlus Priority 4, 3yr, TD-3yr
ThinkPlus Priority Support w HDDR, 3yr, TD-3yr
ThinkPlus Priority 4 w HDDR, 3yr, TD-3yr
ThinkPlus Productivity, 3yr, TD-3yr
Online Training, Understanding Lenovo Servers
Online Training, Understanding Systems Management
Installation, ThinkServer HW Only
Server Lenovo Online Backup 25GB 1yr U.S.
Server Lenovo Online Backup 50GB 1yr U.S.
Server Lenovo Online Backup 100GB 1yr U.S.
SERVICES
P/N RaCK SERVICE dESCRIPTION
45K4055 On-site Service, 9x5 Next Business Day, 3yr, RS-1yr
45K4056 On-site Service, 9x5 4hr response, 3yr, RS-1yr
45K4057 ThinkPlus Priority Support, 3yr, RS-1yr
45K4058 ThinkPlus Priority 4, 3yr, RS-1yr
45K5441 ThinkPlus Priority Support w HDDR, 3yr, RS-1yr
45K5442 ThinkPlus Priority 4 w HDDR, 3yr, RS-1yr
45K4084 ThinkPlus Productivity, 3yr, RS-1yr
45K4059 On-site Service, 9x5 4hr response, 3yr, RS-3yr
45K4060 ThinkPlus Priority Support, 3yr, RS-3yr
45K4061 ThinkPlus Priority 4, 3yr, RS-3yr
45K5443 ThinkPlus Priority Support w HDDR, 3yr, RS-3yr
45K5444 ThinkPlus Priority 4 w HDDR, 3yr, RS-3yr
45K4086 ThinkPlus Productivity, 3yr, RS-3yr
45K4062 On-site Service, 9x5 Next Business Day, 3yr, RD-1yr
45K4063 On-site Service, 9x5 4hr response, 3yr, RD-1yr
45K4064 ThinkPlus Priority Support, 3yr, RD-1yr
45K4065 ThinkPlus Priority 4, 3yr, RD-1yr
45K5445 ThinkPlus Priority Support w HDDR, 3yr, RD-1yr
45K5446 ThinkPlus Priority 4 w HDDR, 3yr, RD-1yr
45K4088 ThinkPlus Productivity, 3yr, RD-1yr
45K4066 On-site Service, 9x5 4hr response, 3yr, RD-3yr
45K4067 ThinkPlus Priority Support, 3yr, RD-3yr
45K4068 ThinkPlus Priority 4, 3yr, RD-3yr
45K5447 ThinkPlus Priority Support w HDDR, 3yr, RD-3yr
45K5448 ThinkPlus Priority 4 w HDDR, 3yr, RD-3yr
45K4090 ThinkPlus Productivity, 3yr, RD-3yr
45K4080 Online Training, Understanding Lenovo Servers
45K4081 Online Training, Understanding Systems Management
45K4082 Installation, ThinkServer HW Only
45K2115 Server Lenovo Online Backup 25GB 1yr U.S.
45K2116 Server Lenovo Online Backup 50GB 1yr U.S.
45K2117 Server Lenovo Online Backup 100GB 1yr U.S.
P/N
45K4069
45K4070
45K4071
45K4072
45K5449
45K5450
45K4092
45K4073
45K4074
45K4075
45K5451
45K5452
45K4094
45K5305
45K5306
45K5307
45K5308
45K5453
45K5454
45K5309
45K4076
45K4077
45K4078
45K5455
45K5456
45K4096
45K4080
45K4081
45K4082
45K2115
45K2116
45K2117
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