Error Messages In The Status Monitor - Brother HL-5440D User Manual

Troubleshooting

Error messages in the Status Monitor

As with any sophisticated office product, errors may occur and consumable items may need to be replaced.
If this happens, your machine identifies the error or required routine maintenance and shows the appropriate
message. The most common error and maintenance messages are shown below.
You can correct most errors and perform routine maintenance by yourself. If you need more help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/.
The Status Monitor will report problems with the machine. Take the proper action by referring to the following
table. If you want to turn the status monitor on, see Status Monitor uu page 52 (For Windows
Status Monitor uu page 68 (For Macintosh users).
Error message
Cartridge Error
Cover is Open
Drum End Soon
Drum Error
Drum Stop
Duplex Disabled
Fuser Error
Cause
The toner cartridge is not installed
correctly.
The front cover is not closed
completely.
The fuser cover is not closed
completely or paper was jammed in
the back of the machine when you
turned on the power.
The drum unit is near the end of its
life.
The corona wire on the drum unit
needs to be cleaned.
The toner cartridge is placed in the
machine without the drum unit.
It is time to replace the drum unit.
The back cover of the machine is
not closed completely.
The duplex tray is not installed or
not installed correctly.
The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
Action
Pull out the drum unit and toner cartridge assembly,
take out the toner cartridge, and put it back into the
drum unit again. Put the drum unit and toner cartridge
assembly back in the machine. If the problem
continues, call Brother Customer Service.
Close the front cover of the machine.
 Close the fuser cover of the machine.
 Make sure paper is not jammed inside the back of
the machine, and then close the fuser cover and
press Go. (See Jam Rear / Jam Duplex
uu page 131.)
Order a new drum unit now so a replacement drum
unit will be available when the Status Monitor
indicates Replace Drum. (See Drum End Soon
uu page 103.)
Clean the corona wire. (See Cleaning the corona wire
uu page 111.)
Put the toner cartridge into the drum unit, and then
re-install the drum unit and toner cartridge assembly
in the machine
Replace the drum unit. (See Replacing the drum unit
uu page 104.)
Close the back cover of the machine.
Re-install the duplex tray.
Turn the power switch off, wait a few seconds, and
then turn it on again. Leave the machine for 15
minutes with the power on.
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