Lexmark E360DN - Hv Taa/gov Compliant Troubleshooting Manual

Troubleshooting guide
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Lexmark™ E360
Troubleshooting
Guide
Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive,
make sure:
The power cord is plugged into the printer and a properly
grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The Ground Fault Circuit Interrupter (GFCI) has not tripped.
The printer is not plugged into any surge protectors,
uninterrupted power supplies, or extension cords.
Other electronic equipment plugged into the outlet is
working.
The printer is turned on. Check the printer power switch.
The printer cable is securely attached to the printer and the
host computer, print server, option, or other network device.
All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer
off, wait for about 10 seconds, and then turn the printer back on.
This often fixes the problem.
Printer control panel display is
blank or displays only
diamonds
The printer self test failed. Turn the printer off, wait about 10
seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the
printer off and contact Customer Support.

Solving printing problems

Jobs do not print

These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS READY TO PRINT
Make sure Ready or Power Saver appears on the display
before sending a job to print.
C
HECK TO SEE IF THE STANDARD EXIT BIN IS FULL
Remove the stack of paper from the standard exit bin.
C
HECK TO SEE IF THE TRAY IS EMPTY
Load paper in the tray.
M
AKE SURE THE CORRECT PRINTER SOFTWARE IS
INSTALLED
Verify that you installed the correct printer software for your
printer model. Open the Software and Documentation CD to
check which software is installed.
M
AKE SURE THE PRINTER IS CONNECTED TO THE
NETWORK
Print a network setup page and check that the status shows
Connected. If the status is Not Connected, check the network
cables, and then try printing the network setup page again.
Contact your system support person to make sure the network
is functioning correctly.
M
AKE SURE YOU ARE USING A RECOMMENDED
USB,
,
E
PARALLEL
OR
THERNET CABLE
For more information, contact the place where you purchased
the printer.
1
M
AKE SURE PRINTER CABLES ARE SECURELY
CONNECTED
Check the cable connections to the printer to make sure they
are secure. For more information, see the setup documentation
that came with the printer.
Multiple-language PDFs do not print
The documents contain unavailable fonts.
1
Open the document you want to print in Adobe Acrobat.
2
Click the printer icon.
The Print dialog appears.
3
Select Print as image.
4
Click OK.
Job takes longer than expected to
print
These are possible solutions. Try one or more of the following:
R
EDUCE THE COMPLEXITY OF THE PRINT JOB
Reduce the number and size of fonts, the number and
complexity of images, and the number of pages in the job.
C
P
P
HANGE THE
AGE
ROTECT SETTING TO
1
From the printer control panel, press
2
Press the arrow buttons until Settings appears, and then
press
.
3
Press the arrow buttons until General Settings
appears, and then press
.
4
Press the arrow buttons until Print Recovery appears,
and then press
.
5
Press the arrow buttons until Page Protect appears,
and then press
.
6
Press the arrow buttons until Off appears, and then
press
.
O
FF
.

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Summary of Contents for Lexmark E360DN - Hv Taa/gov Compliant

  • Page 1: Solving Printing Problems

    Solving printing problems AKE SURE PRINTER CABLES ARE SECURELY Lexmark™ E360 CONNECTED Jobs do not print Troubleshooting Check the cable connections to the printer to make sure they are secure. For more information, see the setup documentation These are possible solutions. Try one or more of the following: that came with the printer.
  • Page 2: Solving Option Problems

    Job prints from the wrong tray or on Note: Setting Collate to Off in the software overrides the HECK TO SEE IF THE OPTION IS CONNECTED TO THE setting in the Finishing menu. the wrong paper PRINTER Turn the printer off. EDUCE THE COMPLEXITY OF THE PRINT JOB HECK THE APER...
  • Page 3: Solving Paper Feed Problems

    Solving paper feed problems problem, then contact Customer Support. You may have a printer Press the arrow buttons until General Settings appears, part that requires adjustment or replacement. and then press Paper frequently jams Press the arrow buttons until Print Recovery appears, and Isolating print quality problems then press These are possible solutions.
  • Page 4: Gray Background

    Clipped images Press the arrow buttons until Prt Quality Pgs appears, HE PHOTOCONDUCTOR KIT IS DEFECTIVE and then press These are possible solutions. Try one or more of the following: Replace the photoconductor kit. The print quality test pages print. Press the arrow buttons until Exit Config Menu appears, HECK THE GUIDES HECK THE...
  • Page 5: Paper Curl

    Paper curl Click Printer Features. HECK THE DARKNESS BRIGHTNESS AND CONTRAST Change the settings for Toner Darkness, Brightness, and SETTINGS These are possible solutions. Try one or more of the following: Contrast. The Toner Darkness setting is too light, the Brightness setting •...
  • Page 6: Skewed Print

    Skewed print Toner specks HE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE HECK THE PAPER GUIDES From Print Properties, the print dialog, or the printer control panel, select another tray or feeder to feed the paper for the Move the guides in the tray to the correct positions for the job.
  • Page 7: Solid Black Or White Streaks Appear On Transparencies Or Paper

    You need to know your printer model type and serial number. For HE TONER CARTRIDGE IS DEFECTIVE HECK THE PAPER TYPE more information, see the label on the inside top front cover of • Try a different type of paper. Replace the toner cartridge.

This manual is also suitable for:

34s0400 - e 360d b/w laser printer34s0409 - e 360dt b/w laser printer360dn - e b/w laser printerE360E360d

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