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Troubleshooting - Whirlpool WED94HEAC Use & Care Manual

Electronic dryer
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TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
If you experience
Dryer Operation
Dryer will not run
Dryer will not heat
Unusual Noise
Humming or whining
noise with Steam cycle
selected
Thumping noise
Rattling or vibrating
noise
Clicking noise
Dryer Results
Clothes are not drying
satisfactorily or drying
times are too long
Possible Causes
Door not closed completely.
START/PAUSE not touched firmly
or held long enough.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Wrong type of fuse.
Household fuse is blown or circuit
breaker has tripped.
Incorrect power supply.
Supply line valve not open.
Water pump on dryer is running.
Dryer hasn't been used in a while.
A small object caught between the
edges of dryer drum.
Dryer isn't properly leveled.
Clothing is balled up in dryer.
Gas valve operating.
Lint screen is clogged with lint.
The exhaust vent or outside
exhaust hood is clogged with lint,
restricting air movement.
The exhaust vent is not the correct
length.
The exhaust vent diameter is not
the correct size.
The dryer is not level.
The Air Only temperature setting
has been selected.
Make sure the dryer door is closed completely.
Touch and hold START/PAUSE 2–5 seconds.
There may be 2 household fuses or circuit breakers for the
dryer. Check that both fuses are intact and tight, or that both
circuit breakers have not tripped. Replace the fuses or reset the
circuit breaker. If the problem continues, call an electrician.
Electric dryers require 240-volt power supply.
Check with a qualified electrician.
Use a time-delay fuse.
The drum may be turning, but you may not have heat. Electric
dryers use 2 household fuses or circuit breakers. Replace the
fuses or reset the circuit breaker. If the problem continues, call
an electrician.
Electric dryers require 240-volt power supply.
Check with a qualified electrician.
For gas dryers, make sure that the valve on the gas supply line
is open.
The water pump on the dryer is used during the Steam function.
If the dryer has just been installed or unused for an extended
period, the pump may be louder and run longer. This is normal.
This is normal. The thumping sound should diminish after a few
minutes of use.
Check the front and rear edges of the drum for small objects.
Clean out pockets before laundering.
The dryer may vibrate if not properly installed. See the
Installation Instructions. All four dryer feet should be in firm
contact with the floor.
When balled up, the load will bounce, causing the dryer to
vibrate. Separate the load items and restart the dryer.
On gas dryers, you may hear the gas valve clicking as it opens
and closes. This is normal.
Clean lint screen before each load.
Run the dryer for 5–10 minutes. Hold your hand under
the outside exhaust hood to check air movement. If you
do not feel air movement, clean exhaust system of lint
or replace exhaust vent with heavy metal or flexible metal vent.
See the Installation Instructions.
Check that the exhaust vent is not too long or has
too many turns. Long venting will increase drying times.
See the Installation Instructions.
Use 4" (102 mm) diameter vent material.
Clothes not contacting the moisture sensors during Automatic
cycles. See "Level Dryer" in the Installation Instructions.
Select the correct temperature for the types of garments
being dried. See "Cycle Guide."
Solution
15

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