6.18
S
OLVING PROBLEMS
Troubleshooting Error Messages
When the printer experiences an error, the control panel will
indicate an error message with the indicator lights. Find the light
pattern below that matches the printer light pattern and follow
the solutions to clear the error.
LED status legend
symbol for "light off"
symbol for "light on"
symbol for "light blinking"
LED
pattern
When both LEDs blink simultaneously please
power off and on, and if the problem still persists,
call customer support.
• A paper jam has occured. To solve the problem,
see "Clearing Paper Jams" on page 6.6.
• Paper Tray is empty. Load the paper in the Tray.
• The front cover is open. Close the front cover.
• The toner cartridge is not installed. Install the
On Line/Error
toner cartridge. See "Installing the Toner
LED lights
Cartridge" on page 2.4.
red
Possible Problems and Solutions