Troubleshooting For Macos - NEC 870 - SuperScript B/W Laser Printer Network User's Manual

• The password assigned to the NIC through PCONSOLE
does not match the password assigned using the NIC
Home Page. Use the NIC Home Page to update the
password stored in the NIC's memory.
• Use PCONSOLE to check if the print jobs are being sent
to the printer. Be sure the print job is in the print queue
and waiting to be printed.
Computer to NIC Connection Checklist
To make sure the computer is communicating with the NIC,
perform these tests.
• Print a file from the workstation and make sure the print
job gets to the print queue using PCONSOLE. If the
print job does get to the queue, the problem is not with
the workstation/NIC connection.
• Use CAPTURE to send data to the printer from a
workstation software application. See your NetWare
print server manual for information.
• Make sure another printer is not taking the print jobs
from the queues before the NIC can service the job. To
do this, disable the other printer and send another
print job.
NIC Loses Its File Server Connection: If the NIC loses
its connection to the file server, it will take
approximately five to 10 minutes to reconnect. If the
connection is not made after a reasonable amount of
time, check the error conditions to troubleshoot the
problem.
46 SuperScript 870 — Network User's Guide
Unable to Print from a Different Context: The NIC
does not support printing from a context other than the
one you specified using the MAP utility on your Web
browser. To do this, you must create an alias queue. See
your NetWare Manual for more info.

Troubleshooting for MacOS

• Is the Macintosh computer connected to the network
through Ethernet, and has the correct network port been
selected?
• Did you select the correct printer driver, zone, and
printer name in the Chooser?
• If you renamed the printer in the SuperScript 870 Utility,
you must power the printer off then on, and then
reselect the printer under its new name in the Chooser.
• If you placed the printer in a new zone, be sure you
reselected the zone and the printer name in the Chooser.
• The default name for the SuperScript 870 printer is
SuperScript 870N # , where # is the sequential number of
870 printers installed. If a user changes the name of
SuperScript 870 2 to Mary's Printer, the last printer in
line will be reassigned the name Superscript 870 2, and
the print path must be changed using the Chooser for
the system to work again.