Lenovo Web Site (Http://Www.lenovo.com); Help And Service; Using The Documentation And Diagnostic Programs; Calling For Service - Lenovo 0401R6U User Manual

Lenovo Web site (http://www.lenovo.com)

The Lenovo Web site provides up-to-date information and services to help you
buy, upgrade, and maintain your computer. You can also do the following:
v Shop for desktop and notebook computers, monitors, projectors, upgrades and
v Purchase additional services, such as support for hardware, operating systems,
v Purchase upgrades and extended hardware repair services.
v Download the latest device drivers and software updates for your computer
v Access the online manuals for your products.
v Access the Lenovo Limited Warranty.
v Access troubleshooting and support information for your computer model and
v Find the service and support phone numbers for your country or region.
v Find a Service Provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, "Troubleshooting
and diagnostic programs," on page 27. For information on additional resources to
help you troubleshoot your computer problem, see "Information resources" on
page 33.
If you suspect a software problem, see the documentation that comes with the
operating system or software program, including readme files and online help.
Most computers come with a set of diagnostic programs that you can use to help
you identify hardware problems. For instructions on using the diagnostic
programs, see "Diagnostic programs" on page 28.
You can get the latest technical information and download device drivers and
updates from the Lenovo Support Web site at:
http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone
through the Customer Support Center.
The following services are available during the warranty period:
v Problem determination - Trained service personnel are available to assist you
v Hardware repair - If the problem is caused by hardware under warranty, trained
v Engineering Change management - There might be changes that are required
accessories for your computer, and special offers.
software programs, network setup and configuration, and custom installations.
model.
other supported products.
with determining a hardware problem and deciding what action is necessary to
fix the problem.
service personnel are available to provide the applicable level of service.
after a product has been sold. Lenovo or your reseller will make selected
Engineering Changes (ECs) that apply to your hardware available.
Chapter 7. Getting information, help, and service
35