Part-4 Useful Information; Troubleshooting - Casio PCRT275 - Cash Register w/ 15 Depts User Manual

Part 4

1. Troubleshooting

Symptom/Problem
1 E01 appears on the display.
2 E08 appears on the display.
3 E10 appears on the display.
4 No date or time on receipt.
Paper is not advancing enough.
5 Key won't turn to Z, X, PGM and RF modes.
6 Drawer opens up after ringing up only one
time.
7 Not clearing totals at end of day after taking
report.
8 Programming is lost whenever register is
unplugged or there is a power outage.
9 Register is inoperative.
Can't get money out of drawer.
When the cash drawer does not open!
In case of power failure or the machine is in malfunction, the cash drawer does not open automatically. Even
in these cases, you can open the cash drawer by pulling drawer release lever (see below).
Important!
The drawer will not open, if it is locked with a drawer lock key.
Note: If you cannot resolve your difficulty, please feel free to call your dealer or 1-800-638-9228.
GUIDELINES LAID DOWN BY FCC RULES FOR USE OF THE UNIT IN THE U.S.A.
(Not applicable to other areas)
WARNING: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
FCC WARNING: Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
E
38
USEFUL INFORMATION
Most common causes
Changing modes without completing transaction.
Sign on operation is not performed.
Printer is not closed steadily.
No paper
If there is enough paper installed, open the printer and set the platen arm again.
Printer is programmed as a journal.
Using OP key.
Department is programmed as a single item dept.
Using X mode to take out reports.
Bad or no batteries.
No power.
Solutions
Return key to where it stops buzzing
and press .
Prior to starting registration of any other
operation, press ~ and then
Close the printer steadily.
Replace new paper roll.
Program printer to print receipts.
Use the PGM key.
Program the dept. as a normal dept.
Use Z mode to take out reports.
Put in new batteries.
Pull lever underneath register at rear.
.