Client Error Messages - Symantec ALTIRIS DEPLOYMENT SOLUTION 6.9 SP4 - V1.0 Manual

Client Error Messages

Error Message
"The master PC ended the
transfer before we received
all of the data."
"Error: Received cluster
chunk with wrong version . .
. (want .. .)."
"Client and master versions
do not match."
"Error: Received cluster map
with wrong version . . ."
"Error: End of Block packet
has wrong version . . . (want
. . .)."
"Error: Received Wrong
NetBlock . . . (expected . .
.)."
"Received Wrong segment .
. . (expected . . .)."
"Error: Master started before
we could register."
"Error decoding buffer."
"Error while getting image
info from master."
Deployment Solution
Description
Explanation: The Master computer sent a "goodbye" packet
before the image-transfer was finished. The download didn't
finish, so the client disk will be in an indeterminate state.
Possible cause: The user aborted the download before it was
complete.
Explanation: The Master computer sent a packet with the
wrong version number.
Possible cause: The Master computer and clients are
running different versions, and there are packet-header
differences.
Action: Ensure both master and client programs are updated
to the same software version.
Explanation: The Master computer moved on to the next
segment in an image transfer before the client successfully
received the data in the previous segment.
Possible cause: The client may have lost contact with the
Master computer during a download.
Explanation: The client received an unknown packet before
it was ready to begin the download.
Possible cause: The "download confirmation" packet sent
from the Master to the client is lost.
Action: Re-send the image.
Explanation: The client was unable to decode packet or
image information.
Possible cause: Data corruption in a packet somewhere
between the Master computer and the client (likely), or a bug
in either the master or client software (much less likely).
Action: Call Altiris if you see this message and you believe
your network is operating reliably.
Error Codes
446