Cisco AIR-PCI340 Installation And Configuration Manual page 224

Wireless lan client adapters
Table of Contents

Advertisement

Error Messages
Error Message Network rejected user authentication.
Explanation
likely due to an expired or invalid SIM card or an invalidated account. However, it could also occur
if the service provider at your current location does not allow access to the network for subscribers
of your service provider.
Recommended Action
card. Switch to a SIM card that is valid at the current location and try again.
Error Message Please check your smartcard reader and insert your SIM card.
Explanation
smartcard reader to initialize within a reasonable time (that is, 90 seconds for the first try and 5
minutes for subsequent tries). Most likely, the reader is not plugged in correctly, or the computer no
longer recognizes it.
Note
Recommended Action
Step 1
Install a smartcard reader if you have not done so.
Step 2
If a reader is installed, make sure that it is inserted completely into the PCMCIA slot (PCMCIA model)
or that the connector cable is inserted properly into the serial or USB connector (serial/USB port model).
Step 3
Make sure that the system recognizes your reader. It should be listed under Smart card readers in
Windows device manager. If your reader is not listed, eject and reinsert the reader (PCMCIA model) or
disconnect and reconnect the cable (serial/USB port model).
If the computer still does not recognize your reader, reboot the computer with the reader installed.
Step 4
Error Message Please check your smartcard reader and SIM card, then try again.
Explanation
of the specific errors included in this section) and has aborted the authentication process.
Note
Recommended Action
Make sure that your smartcard reader is installed properly and that your SIM card is inserted properly.
Step 1
Follow the Recommended Action instructions for the "Please check your smartcard reader and try again"
Step 2
error message below.
Follow the Recommended Action instructions for the "Please insert your SIM card and try again" error
Step 3
message on
Cisco Aironet 340, 350, and CB20A Wireless LAN Client Adapters Installation and Configuration Guide for Windows
10-30
The service provider's network has rejected your authentication attempt. This is most
Make sure that your account is in good standing and that you have a valid SIM
When asked to perform an authentication, the EAP-SIM supplicant could not get the
The eight-digit hexadecimal error code in the message may assist technical support in
troubleshooting your problem.
Follow the steps below.
The EAP-SIM supplicant has detected a general smartcard-related error (that is, not one
The eight-digit hexadecimal error code in the title may assist technical support in
troubleshooting your problem.
Follow the steps below.
page
10-32.
Chapter 10
Troubleshooting
OL-1394-07

Advertisement

Table of Contents
loading

This manual is also suitable for:

Aironet 340Aironet 350Aironet cb20a

Table of Contents