Page 1 MP C3004, C3504, C4504, C5504, C6004, C3004ex, C3504 ex, C4504 ex, C5504ex, C6004ex,MP C501SP Machine Code:D238, D239, D240, D241, D242, D0AC, D0AD, D0AE, D0AF, D0AG D0BH Ver 1.0 Latest Release: July, 2018 Initial Release: July, 2018 (c) 2018 Ricoh Co.,Ltd.
Page 3 Table of Contents Models Covered by This Service Manual ................... 4 Installation ............................5 Fax Option Type M20 (D3BT-01, -02, -03) / Fax Option Type M39 (D0BH-01, -02)......5 Accessory Check ..........................5 Installation Procedure ......................... 5 Adding Fax Application Icons to the Home Screen ................11 Notes for Connecting the Telephone Line ..................
Page 4 IP-Fax Transmission ......................... 93 IP-Fax Reception ..........................95 Service Tables ..........................98 Cautions ..............................98 Service Program Tables ........................99 SP1-XXX (BIT Switches) ........................99 SP2-XXX (RAM) ..........................100 SP3-XXX (Machine Set) ......................... 100 SP4-XXX (ROM Versions) ......................102 SP5-XXX (RAM Clear)........................102 SP6-XXX (Reports) .........................
Page 5 IFAX Specifications ......................... 208 IP-FAX Specifications ......................... 210 IP-FAX Specifications ........................210 Fax Unit Configuration ........................211 G3 Interface Unit Type M19 (for MP C3004/C3504) ..............211 G3 Interface Unit Type M20 (for MP C4504/C5504/C6004 and MP C501SP) ......212...
Page 6  MP C3004/C3504/C4504/C5504/C6004 series*1  MP C3004ex/C3504ex/C4504ex/C5504ex/C6004ex series*1  MP C501SP * If descriptions are provided according to different models in this manual, “ex” models are also included unless described otherwise. For example, “MP C3004/C3504 only” also includes MP C3004ex/C3504ex.
Page 7 2.Installation 2. Installation Fax Option Type M20 (D3BT-01, -02, -03) / Fax Option Type M39 (D0BH-01, -02) Fax Option Type M20: For MP C4504/C5504/C6004. Fax Option Type M39: For MP C501SP. Accessory Check Check the quantity and condition of the accessories against the following list. Description Q'ty Remarks...
Page 8 2.Installation Remove the I/F cover [A]. Remove the rear cover [A]. Remove the controller box cover [A]. Red circle: remove Blue circle: loosen...
Page 9 2.Installation Remove the "TEL" [A] and "LINE1" [B] covers using a screwdriver. Switch the battery jumper switch [A] to the "ON" position.  If the battery jumper switch is not in the correct position, SC820 will occur. Install the FCU [A] on the controller board. Make sure that both connectors [B] are connected.
Page 10 2.Installation  Insert the tabs [A] of the FCU bracket into the cutouts on the left of the controller box. Reinstall the rear cover and controller box cover.
Page 11 2.Installation Attach the handset support bracket and handset bracket to the machine. To install the handset, connect the handset cord with the ferrite core to the "TEL" jack.  For details about installation, refer to Handset HS3020 (D739). Taiwan only: Install the telephone jack cap in the "TEL" jack if the handset is not installed on the machine.
Page 12 2.Installation  "SRAM formatted" is displayed on the operation panel after the main power is turned ON. Turn the main power OFF and then ON again for normal use. 15. Make sure that the date and time are correctly set. 16.
Page 13 2.Installation stamp function ON.  Set the sending time to a time when nobody uses the machine (such as 11 PM).  Check if the fax stamp is marked on the trailing edge of the original. Adding Fax Application Icons to the Home Screen The fax application icon is normally added automatically.
Page 14 2.Installation Allocate an application to a function key as follows: Login as the machine administrator Press “User Tools” icon > “Screen Features”. Press [Screen Device Settings]. Press [Function Key Settings].
Page 15 2.Installation Select the key to register. To disable a function key, deselect the corresponding function key check box. Press [Allocated Function], and then select the fax application. In [Display Name], you can change the name of the icon on the Home screen (using up to 64 characters).
Page 16 2.Installation Press [Screen Device Settings]. Press [Function Priority]. Select the fax application. Notes for Connecting the Telephone Line Checking the following before connecting the telephone line: If a phone line dedicated to business phones is connected to the MFP, the fax board may be damaged.
Page 17 2.Installation Make sure that the connecting phone line is for fax. Reasons why the Fax Board may be damaged Business phones have various functions. To operate those functions, a high current is supplied to a business phone line. This may damage components on the Fax board.
Page 18 2.Installation Fax Option Type M19 (D3BV-01, -02, -03) This fax option is for C3004/C3504 models only. Accessory Check Check the quantity and condition of the accessories against the following list. Description Q'ty Remarks Shield Speaker Bracket Ferrite Core For NA, this ferrite core is attached to the telephone cable [4].
Page 19 2.Installation Remove the I/F cover [A]. Remove the interface slot cover [A] ( x 2). Remove the "TEL" [A] and "LINE1" [B] covers on the interface slot cover using a screwdriver.
Page 20 2.Installation Switch the battery jumper switch [A] to the "ON" position. Connect the speaker bracket [A] to the FCU [B]. Attach the shield [A], FCU [B], and speaker bracket [C] together.
Page 21 2.Installation Insert the FCU [A] completely into the interface slot. Reattach the interface slot cover [A]. Blue circle: Use supplied screws (for the FCU) Reinstall the I/F cover ( x 3). 10. Attach the handset support bracket and handset bracket to the machine. To install the handset, connect the handset cord with the ferrite core to the "TEL"...
Page 22 2.Installation 13. Attach the clamps [A] to the rear cover of the optional paper feed unit, and then hold the telephone line with the clamps as shown below. 14. Attach the serial number decal under the machine serial number decal on the rear cover of the machine.
Page 23 2.Installation Open the ARDF original cover and stamp holder [A]. Install the fax stamp [A] provided with the machine. Close the holder. Make sure that the holder is pushed into the position where the marks on the holder and the exterior cover face each other.
Page 24 2.Installation Press the [Application List] key [A]. Press and hold the Fax application from the app list. Drag and position the application on the home screen. Registering the Function key By registering a fax application to a function key on the Home screen, you can open the application from any page.
Page 25 2.Installation Allocate an application to a function key as follows: Login as the machine administrator Press “User Tools” icon > “Screen Features”. Press [Screen Device Settings]. Press [Function Key Settings].
Page 26 2.Installation Select the key to register. To disable a function key, deselect the corresponding function key check box. Press [Allocated Function], and then select the fax application. In [Display Name], you can change the name of the icon on the Home screen (using up to 64 characters).
Page 27 2.Installation Press [Screen Device Settings]. Press [Function Priority]. Select the fax application. Notes for Connecting the Telephone Line Checking the following before connecting the telephone line: If a phone line dedicated to business phones is connected to the MFP, the fax board may be damaged.
Page 28 2.Installation Make sure that the connecting phone line is for fax. Reasons why the Fax Board may be damaged Business phones have various functions. To operate those functions, a high current is supplied to a business phone line. This may damage components on the Fax board.
Page 29 2.Installation G3 Interface Unit Type M20 (D3BT-07, -08, -12) This G3 interface unit option is for Fax Option Type M20/M39. Accessory Check Check the quantity and condition of the accessories against the following list. Description Q'ty Remarks SG3 Interface Unit Ferrite Core Screw: M3x6 Telephone Cable...
Page 30 2.Installation Remove the I/F cover [A]. Remove the rear cover [A]. Remove the controller box cover [A]. Red circle: remove Blue circle: loosen...
Page 31 2.Installation Remove the "LINE2" [A] cover using a screwdriver. Install the SG3 interface unit [A].  Insert the tab [B] of the SG3 interface unit bracket in the cutout [C] on the top of the controller box.  Insert the tab [D] of the controller box in the cutout [E] of the SG3 interface unit.
Page 32 2.Installation Connect the FFC [A] to the FCU.  Release the connector lock [B] and connect the FFC, and then lock the FFC. Attach the other end of the flat cable to the connector [A] on the CCU interface unit. ...
Page 33 2.Installation Attach the FFC Holder [A] to secure the FFC. Reinstall the controller box cover, rear cover and I/F cover. 10. Make two loops with the telephone cord, and then attach the ferrite core [A]. 11. Connect the telephone cord to the "LINE 2" jack. 12.
Page 34 2.Installation 14. Enter the service mode. Set Bit 1 of Communication Switch 16 to "1" (SP1-104-023). 15. Exit the service mode. 16. Turn OFF then ON the main power. 17. Print out the system parameter list. Check that "G3" is displayed as an option. 18.
Page 35 2.Installation Remove the "LINE2" [A] and "LINE3" [B] covers using a screwdriver. Remove the CCU I/F board and SG3 board [A] from the SG3 interface unit. Repeat the same procedure for the second SG3 interface unit. Remove the SG3 board [A] from one of the CCU I/F and SG3 board assemblies removed in step 5.
Page 36 2.Installation Attach the SG3 board removed in step 6 to the other CCU I/F and SG3 board assembly [B]. Attach the boards (CCU I/F board and two SG3 boards) to the SG3 interface unit bracket.  Use two screws from the eight screws removed in step 5 Install the SG3 interface unit [A].
Page 37 2.Installation  Insert the tab [D] of the controller box in the cutout [E] of the SG3 interface unit. 10. Connect the FFC [A] to the FCU.  Release the connector lock [B] and connect the FFC, and then lock the FFC. 11.
Page 38 2.Installation  Make sure that the blue tapes of the flat cable face outward. 12. Attach the FFC Holder [A] to secure the FFC. 13. Reinstall the controller box cover, rear cover and I/F cover. 14. Make two loops with the telephone cord for each telephone line (LINE2, LINE3). Attach the ferrite core [A] to each telephone line.
Page 39 2.Installation 16. Attach the clamps [A] to the rear cover of the optional paper feed unit, and then hold the telephone lines with the clamps as shown below. 17. Insert the power plug into the outlet. Turn ON the main power of the machine. 18.
Page 40 2.Installation G3 Interface Unit Type M19 (D3BV-07, -08, -12) This G3 interface unit option is for Fax Option Type M19. Accessory Check Check the quantity and condition of the accessories against the following list. Description Q'ty Remarks SG3 Interface Unit Telephone Cable NA only Ferrite Core...
Page 41 2.Installation Remove the I/F cover [A]. Remove the rear cover [A]. Remove the controller box cover [A]. Red circle: remove Blue circle: loosen...
Page 42 2.Installation Remove the "LINE2" [A] cover using a screwdriver. Connect the FFC [A] to the FCU.  Release the connector lock [B] and connect the FFC, and then lock the FFC.  Connect the folded side [C] as shown below. Install the SG3 interface unit [A].
Page 43 2.Installation  Insert the tab [C] of the controller box into the cutout [B] of the SG3 interface unit.  Insert the tab [D] of the controller box into the cutout of the SG3 interface unit [E]. Take the FFC [A] out and connect the CCU interface board connector [B]. Secure the FFC [B] with the supplied clamp [A].
Page 44 2.Installation Reinstall the controller box cover, rear cover and I/F cover. 10. Make two loops with the telephone cord, and then attach the ferrite core [A]. 11. Connect the telephone cord to the "LINE 2" jack. 12. Attach the clamps [A] to the rear cover of the optional paper feed unit, and then hold the telephone line with the clamps as shown below.
Page 45 2.Installation 13. Insert the power plug into the outlet. Turn ON the main power of the machine. 14. Enter the service mode. Set Bit 1 of Communication Switch 16 to "1" (SP1-104-023). 15. Exit the service mode. 16. Turn OFF then ON the main power. 17.
Page 46 2.Installation Remove the "LINE2" [A] and "LINE3" [B] covers using a screwdriver. Remove the CCU I/F board and SG3 board [A] from the SG3 interface unit. Repeat the same procedure for the second SG3 interface unit. Remove the SG3 board [A] from one of the CCU I/F and SG3 board assemblies removed in step 5.
Page 47 2.Installation Attach the SG3 board removed in step 6 to the other CCU I/F and SG3 board assembly [B]. Attach the boards (CCU I/F board and two SG3 boards) to the SG3 interface unit bracket.  Use two screws from the six screws removed in step 5. Connect the FFC [A] to the FCU.
Page 48 2.Installation  Connect the folded side [C] as shown below. 10. Install the SG3 interface unit [A].  Insert the tab [C] of the controller box into the cutout [B] of the SG3 interface unit.  Insert the tab [D] of the controller box into the cutout of the SG3 interface unit [E].
Page 49 2.Installation 11. Take the FFC [A] out and connect the CCU interface board connector [B]. 12. Secure the FFC [B] with a supplied clamp [A]. Make sure that there is no FFC deflection. 13. Reinstall the controller box cover, rear cover and I/F cover. 14.
Page 50 2.Installation 16. Attach the clamps [A] to the rear cover of the optional paper feed unit, and then hold the telephone lines with the clamps as shown below. 17. Insert the power plug into the outlet. Turn ON the main power of the machine. 18.
Page 51 For MP C4504/C5504/C6004 and MP C501SP Memory unit Screws M3x6 For MP C4504/C5504/C6004 and MP C501SP Screws For MP C4504/C5504/C6004 and MP C501SP Clamp For MP C3004/C3504 For MP C4504/C5504/C6004 and MP C501SP models Attach the memory unit [A] to the bracket [B].
Page 52 2.Installation Remove the I/F cover [A]. Remove the rear cover [A]. Remove the controller box cover [A]. Red circle: remove Blue circle: loosen...
Page 53 2.Installation To attach the memory unit [A], remove the two screws of the FCU. Connect the memory unit connector [A] to the FCU [B]. Secure the bracket [A]. Red circle: Use screws removed in the previous step. Blue circle: Use supplied screws.
Page 54 To install the G3 interface unit with this option, install the FFC before attaching the bracket. Otherwise, the bracket blocks the FFC connector [A]. For MP C3004/C3504 models Remove the fax option unit [A] (Fax Option Type M19 (D3BV-01, -02, -03)).
Page 55 2.Installation Attach the supplied clamp [B] to the speaker Bracket [A]. Attach the memory unit [B] to the FCU connector [A] Re-assemble the shield [A], FCU [B], and speaker bracket [C].
Page 56 2.Installation  Make sure that the clamp [B] is pressing the memory unit [A] and holding it in place. Reinstall the FCU in the interface slot. Re-assemble the machine. Handset HS3020 (D739) The optional handset is available for NA only. Remove the scanner front cover [A] ( ×2).
Page 57 2.Installation Make two holes in the scanner left cover. Reattach the scanner left cover ( x 3). Re-assemble the machine. Attach the bracket [A] enclosed with the fax unit ( x 2: M3 x 12) as shown. For machines with the single pass ADF, the bracket can be attached slanted using the hole [B]. Attach the cradle [A] to the handset bracket ( x 2).
Page 58 2.Installation Make two loops with the telephone cord, and then attach the ferrite core [A] to the cable. Connect the cable to the "TEL" jack on the left side of the controller box.
Page 59 2.Installation Fax Connection Unit Fax Connection Unit Type M19 (D3BD-01, -02, -03) is for MP C3004/C3504 Fax Connection Unit Type M20 (D3BC-01, -02, -03) is for MP C4504/C5504/C6004 and MP C501SP Accessory Check Check the quantity and condition of the accessories against the following list.
Page 60 Remove the SD card slot covers [A] [B]. MP C4504/C5504/C6004 and MP C501SP MP C3004/3504: Insert the Fax Connection Unit SD card into SD card slot 1 [A: Upper Slot].  Type M19 is for MP C3004/3504.  Type M20 is for MP C4504/C5504/C6004 and MP C501SP.
Page 61 2.Installation MP C4504/C5504/C6004 and MP C501SP: MP C3004/3504: Reattach the SD-card slot cover ( x 1). Turn ON the main power. Make sure that the machine can recognize the option (See ‘Self-Diagnosis Report’ and check whether the aics (D1655759 for Type M3/ D1665759 for Type M4) is listed in [Loading Program].) Registering the client machine(s) ...
Page 62 2.Installation  Before starting this procedure, connect the network cable to the target machine(s), and then configure the network settings. On the client machine, press the [User Tools/Counter] key on the operation panel Press [System Settings]. Press [Administrator Tools]. Press [Program/Change/Delete Remote machine]. Enter the IP address or host name of the remote machine.
Page 63 2.Installation Select the Special Sender. Press [Remote Reception Setting per Sender]. Press [On] and [Remote machine]. Enter an IP address or a host name of the client machine to connect. Press [OK] to exit from the setting.
Page 64 3.Replacement and Adjustment 3. Replacement and Adjustment  When removing the FFC, lift the lever [A] to release the lock. SRAM Data Transfer Procedure When you replace the FCU board, transfer the SRAM data from the old FCU board to the new FCU board.
Page 65 3.Replacement and Adjustment Remove the rear cover [A]. Remove the controller box cover [A]. Red circle: remove Blue circle: loosen Disconnect the FFC [A] if connected.
Page 66 3.Replacement and Adjustment Remove the FCU board [A]. Change the orientation of the battery jumper switch [A] on the removed FCU board, and then attach the battery jumper switch [B] on the FCU board to switch to the Restore mode. The battery jumper switch [B] is supplied with the new FCU board.
Page 67 3.Replacement and Adjustment Switch the battery jumper switch [A] of the new fax unit to the "ON" position before installing.  If the battery jumper switch is not in the correct position, SC820 will occur. Install the new fax unit ( x 3).
Page 68 3.Replacement and Adjustment  Keep the removed FCU board away from the metal frames. Otherwise, the removed FCU board may have a short circuit. 11. Turn ON the main power. SRAM data transmission starts. When the transmission is completed, you will hear a beeper sound.
Page 69 3.Replacement and Adjustment For MP C3004/3504 models  Remove the G3 Unit and disconnect the FFC connection. (See the installation of "G3 Interface Unit Type M19"G3 Interface Unit Type M19 (D3BV-07, -08, -12)) Check "LINE2" to see if the 3G unit is installed.
Page 70 3.Replacement and Adjustment Pull out the FCU [A] from the interface slot. Switch the battery jumper switch [A] of the new fax unit to the "ON" position before installing.  If the battery jumper switch is not in the correct position, SC820 will occur. Replace the installed FCU board [A] with a new FCU board [B].
Page 71 3.Replacement and Adjustment Reinstall the new fax unit, and then the slot cover ( x 2). Remove the rear cover [A]. Remove the controller box cover [A]. Red circle: remove Blue circle: loosen 10. Attach the flat cable [A] to CN603 of the new fax unit. ...
Page 72 3.Replacement and Adjustment 11. Attach the removed FCU board [A] to the center frame of the controller box ( x 1). Then attach the flat cable to CN603 of the removed FCU board. Make sure that the blue tape of the flat cable faces outward. ...
Page 73 3.Replacement and Adjustment 17. Re-assemble the machine. 18. Turn ON the main power. Execute SP6-101 to print the system parameter list. 19. Check the system parameter list to make sure that the data is transferred correctly. 20. Set the correct date and time with the User Tools: User Tools > System Settings > Timer Setting > Set Date/Time.
Page 74 4.Troubleshooting 4. Troubleshooting Error Codes Error Codes If an error code is displayed, retry communication. If the same problem occurs, try to fix the problem as suggested below.  Error codes appear in the error code display and on the service report. Code Meaning Suggested Cause/Action...
Page 75 4.Troubleshooting Code Meaning Suggested Cause/Action  Check for line problems. Reference: See error code 0-04.  0-06 The other terminal did not reply to Check the connection.  Try adjusting the TX level and/or cable equalizer settings.  Replace the FCU. ...
Page 76 4.Troubleshooting Code Meaning Suggested Cause/Action settings.  Replace the FCU. Reference: See error code 0-08. 0-15 The other terminal is not capable of The other party is unable to accepting the following specific functions. functions, or the other party’s memory is full. ...
Page 77 4.Troubleshooting Code Meaning Suggested Cause/Action Reference: Maximum interval between EOLs and between ECM frames - G3 Bit Switch 0A, Bit 4  0-22 The signal from the other end was Check the connection.  interrupted for more than the Replace the FCU. ...
Page 78 4.Troubleshooting Code Meaning Suggested Cause/Action modem/FCU.  0-52 Polarity changed during Check the connection. communication Retry communication.  0-55 FCU does not detect the SG3. FCU firmware or board defective.  SG3 firmware or board defective. 0-56 The stored message data exceeds SG3 firmware or board defective.
Page 79 4.Troubleshooting Code Meaning Suggested Cause/Action probing. signal level can cause these errors. 0-81 The line was disconnected due to a If these errors happen at the transmitting terminal:  timeout in V.34 phase 3 – equalizer Try making a call later. ...
Page 80 4.Troubleshooting Code Meaning Suggested Cause/Action  Update the modem ROM.  Replace the FCU. 2-22 Counter overflow error of JBIG chip If error occurs frequently, change the settings for resolution, paper size, and compression type. 2-23 JBIG compression or reconstruction Turn off the machine, and then turn it back on.
Page 81 4.Troubleshooting Code Meaning Suggested Cause/Action  substitute RX or confidential RX Ask the other end to resend the message. message  5-25 SAF file access error Replace an SD card or HDD.  Replace the FCU.  6-00 G3 ECM - T1 time out during Try adjusting the RX cable equalizer.
Page 82 4.Troubleshooting Code Meaning Suggested Cause/Action  because of an abnormal handshake If the same error occurs frequently, replace the in the V.34 control channel FCU.  Defective remote terminal. 6-99 V.21 signal not stopped within 6 s Replace the FCU. ...
Page 83 4.Troubleshooting Code Meaning Suggested Cause/Action  Access to SMTP Server Denied Failed to access the SMTP server because the (450) access is denied.  SMTP server operating incorrectly. Contact the system administrator to determine if there is a problem with the SMTP server and to check that the SMTP server settings are correct.
Page 84 4.Troubleshooting Code Meaning Suggested Cause/Action  (551) The designated user does not exist on the SMTP server.  The designated address is not for use with direct SMTP sending.  Data Send to SMTP Server Failed Failed to access the SMTP server because the (4XX) transmission failed.
Page 85 4.Troubleshooting Code Meaning Suggested Cause/Action interrupted.  Update the software because of the defective software.  Incorrect Ticket Update the software because of the defective software.  Access to MCS File Error The access to MCS file is denied due to the no permission of access.
Page 86 4.Troubleshooting Code Meaning Suggested Cause/Action of the notification mail.  Software error. UCS Destination Download Error Not even one return notification can be downloaded:  The address book was being edited.  The number for the specified destination does not exist (it was deleted or edited after the job was created).
Page 87 4.Troubleshooting Code Meaning Suggested Cause/Action  Check if the settings of the destination folder are correct. Ask an administrator of the direct SMTP server in which the data is supposed to be transferred.  Check if the destination SMTP server works normally.
Page 88 4.Troubleshooting Code Meaning Suggested Cause/Action  Receive Timeout May occur during manual receiving only because the network is not operating correctly.  Incomplete Mail Received Only one portion of the mail was received.  Final Destination for Transfer The format of the final destination for the transfer Request Reception Format Error request was incorrect.
Page 89 4.Troubleshooting Code Meaning Suggested Cause/Action decompression error:  The TIFF format of the attachment is corrupted.  Software error.  Not Binary Image Data The file could not be received because the attachment was not binary image data.  MDN Status Error The disposition line in the header of the Return Receipt could not be found, or there is a problem with the firmware.
Page 90 4.Troubleshooting Code Meaning Suggested Cause/Action  No IP address registered The machine does not get an IP address because the DNS server has not been registered for the remote machine or IP address of the remote machine has not been registered. ...
Page 91 4.Troubleshooting Fax Connection Unit Error Codes Fax Connection Unit Error Code List MACHINE Error Possible Causes Troubleshooting Procedures Code 01(1) IPv4/IPv6 not enabled Enable IPv4 and IPv6 01(3) “Cancel” is pressed by user. 01(4) A false connection ID is being used. Check that the network is established.
Page 92 4.Troubleshooting MACHINE Error Possible Causes Troubleshooting Procedures Code  Although the same user is registered on the remote Register the same user to both machine and client machine, the user name and the remote machine and client login password do not match. machine.
Page 93 4.Troubleshooting IFAX Troubleshooting IFAX Troubleshooting Use the following procedures to determine whether the machine or another part of the network is causing the problem. Communication Item Troubleshooting Procedures Route  General LAN 1. Connection with the Check that the LAN cable is connected to the machine.
Page 94 4.Troubleshooting Communication Item Troubleshooting Procedures Route 3. E-mail server Make sure that the client devices which have an account in the server can send/receive e-mail. Ask the administrator to check. Send a test e-mail with the machine’s own number as the destination. The machine receives the returned e-mail if the communication is performed successfully.
Page 95 4.Troubleshooting IP-Fax Troubleshooting IP-Fax Transmission Cannot send by IP Address/Host Name Check Point Troubleshooting Procedures LAN cable connected? Check the LAN cable connection. Specified IP address/hostname correct? Check the IP address/host name. Firewall/NAT installed? The firewall cannot be breached. Send by another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported.
Page 96 4.Troubleshooting Firewall/NAT installed? The firewall cannot be breached. Send by another method (Fax, Internet Fax) Transmission sent manually? Manual sending not supported. IP address of local fax registered? Register the IP address. 10 DNS registered when host name Contact the network administrator. specified? Remote fax a G3 fax? Check that the remote fax is a G3 fax.
Page 97 Contact the network administrator. specified on sender side?  The sender machine displays this error code if the sender fax is a Ricoh model. 7 Network bandwidth too narrow? Request the system administrator to increase the bandwidth. Lower the start modem reception baud rate on the receiving side.
Page 98 Gatekeeper/SIP server installed correctly? Contact the network administrator.  The sender machine displays this error code when the sender fax is a Ricoh model. Power to Gatekeeper/SIP server turned ON? Contact the network administrator.  The sender machine displays this error code when the sender fax is a Ricoh model.
Page 99 4.Troubleshooting  Only if the remote sender fax is a Ricoh fax. Local fax IP address registered? Register the IP address. Local fax Alias number registered? Register the Alias number. 10 Network bandwidth too narrow? Request the system administrator to increase the bandwidth.
Page 100 5.Service Tables 5. Service Tables Cautions  Never turn off the main power switch when the power LED is lit or flashing. To avoid damaging the hard disk or memory, press the operation power switch to switch the power off, wait for the power LED to go off, and then switch the main power switch off.
Page 101 5.Service Tables Service Program Tables SP1-XXX (BIT Switches) Mode No. Function 101 System Switch 001 – 00 – Change the bit switches for system settings for the fax option "Bit Switches – 1" : "System Switches" 102 Ifax Switch 001 – 00 –...
Page 102 5.Service Tables SP2-XXX (RAM) Mode No. Function 101 RAM Read/Write Change RAM data for the fax board directly. "Service RAM Addresses" 102 Memory Dump G3-1 Memory Print out RAM data for the fax board. Dump "Service RAM Addresses" G3-2 Memory Print out RAM data for the optional SG3 board.
Page 103 5.Service Tables Disabled 104 PSTN-2 Port Settings Select Line Select the line setting for the G3-2 line. If the machine is installed on a PABX line, select “PABX”, “PABX (GND)” or “PABX (FLASH)”. PSTN Access Enter the PSTN access number for the G3-2 line. Number Memory Lock Not used...
Page 104 5.Service Tables 201 FAX SW 001 – 00 – 1F SP4-XXX (ROM Versions) Mode No. Function FCU ROM Version Displays the FCU ROM version. Error Codes Displays the latest 64 fax error codes. G3-1 ROM Version Displays the G3-1 modem version. G3-2 ROM Version Displays the G3-2 modem version.
Page 105 5.Service Tables 000 - Touch the “ON” button to print the service monitor report. 103 G3 Protocol Dump List 001 G3 All Prints the protocol dump list of all communications for all G3 lines. Communications 002 G3-1 (All Prints the protocol dump list of all communications for the G3-1 Communications) line.
Page 106 5.Service Tables 002 Printer 003 SC/TRAP Stored 004 Decompression 005 Scanner 006 JOB/SAF 007 Reconstruction 008 JBIG 009 Fax Driver 010 G3CCU Fax Job 012 CCU 013 Scanner Condition 108 IP Protocol Dump List 001 All Communications Prints the protocol dump list of all communications for the IP fax line.
Page 107 5.Service Tables G3-3 DTMF Tests G3-3 V34 (S2400baud) G3-3 V34 (S2800baud) G3-3 V34 (S3000baud) G3-3 V34 (S3200baud) G3-3 V34 (S3429baud) IG3-1 Modem Tests - Not used IG3-1 DTMF Tests - Not used IG3-1 V34 (S2400baud) - Not used IG3-1 V34 (S2800baud) - Not used IG3-1 V34 (S3000baud) - Not used IG3-1 V34 (S3200baud) - Not used IG3-1 V34 (S3429baud) - Not used...
Page 108 5.Service Tables Bit Switches – 1  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 109 5.Service Tables The four-digit hexadecimal value (N) after "L" indicates the RX level. The high byte is given first, followed by the low byte. Divide the decimal value of N by -16 to get the RX level. In the above example, the decimal value of N (= 0100 [H]) is 256. So, the actual RX level is 256/-16 = -16 dB Not used Do not change this setting.
Page 110 5.Service Tables JBO: JBIG compression (Optional mode) JBB: JBIG compression (Basic mode) Communication ECM: With ECM mode NML: With no ECM Width and reduction A4: A4 (8.3"), no reduction B4: B4 (10.1"), no reduction A3: A3 (11.7"), no reduction I/O rate 0: 0 ms/line 5: 5 ms/line 10: 10 ms/line...
Page 111 5.Service Tables No Function Comments Not used Do not change these settings. Printing dedicated TX 1: Each Quick/Speed dial number on the list is printed with the parameters on Quick/Speed dedicated TX parameters (10 bytes each). Dial Lists The first 10 bytes of data are the programmed dedicated TX 0: Disabled parameters;...
Page 112 5.Service Tables turned off last. NOTE: If "0" is selected, no reports are printed and no one may recognize that fax data is gone due to a power failure. Conditions for printing the protocol This switch becomes effective only when system switch dump list 00 bit 6 is set to 1.
Page 113 5.Service Tables Enable/disable for direct Direct sending cannot operate when the capture function is on sending selection during sending. Setting this switch to "1" enables direct sending 0: Direct sending off without capture. 1: Direct sending on Setting this switch to "0" masks the direct sending function on the operation panel so direct sending with ScanRouter cannot be selected.
Page 114 5.Service Tables 0B: Switz. 1D: Brazil 20: Turkey Portugal 0D: Holland 21: Greece 0E: Spain 22: Hungary 0F: Israel 23: Czech 10: --- 24: Poland 11: USA System Switch 10 (SP No. 1-101-017) Function Comments Threshold memory level for parallel memory transmission Threshold = N x 128 KB + 256 KB N can be between 00 - FF(H) Default setting: 02(H) = 512 KB...
Page 115 5.Service Tables number which is on the top right of the page. On an A4 page, if the TTI is moved over by more than 50 mm, it may overwrite the page number. System Switch 13 - Not used (do not change these settings) System Switch 14 - Not used (do not change these settings) System Switch 15 (SP No.
Page 116 5.Service Tables 1: PSTN-2 or 3 > PSTN-1 Not used Do not change these settings. System Switch 17 - Not used (do not change these settings) System Switch 18 - Not used (do not change these settings) System Switch 19 (SP No. 1-101-026) No Function Comments Not used...
Page 117 5.Service Tables display during communication. 0: Enable 1: Codes are switched off (no display) 1: Disable Not used Do not change these settings. System Switch 1E (SP No. 1-101-031) No Function Comments Communication after the 0: When this switch is on and the journal history becomes full, Journal data storage area has the next report prints.
Page 118 5.Service Tables yet programmed be able to receive any fax messages. 0: All fax reception is disabled If the customer wishes to receive messages from any sender 1: Faxes can be received if the that includes an RTI or CSI, and to block messages from sender has an RTI or CSI senders that do not include an RTI or CSI, change this bit to "0", then enable Authorized Reception.
Page 119 5.Service Tables Bit Switches – 2  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 120 5.Service Tables Fine 600 x 600 Reserve Reserve mm/inch This setting selects mm/inch conversion for mail transmission. 0: Off (No conversion), 1: On (Conversion) When on (set to "1"), the machine converts millimeters to inches for sending mail. There is no switch for converting inches to millimeters.
Page 121 5.Service Tables 1: Prints all pages. Text String for Return Receipt This setting determines the text string output for the Return Receipt that confirms the transmission was received normally at the destination. 00: "Dispatched" Sends from PC mail a request for a Return Receipt. Receives the Return Receipt with "dispatched"...
Page 122 5.Service Tables Function Comments Subject for Delivery TX/Memory Transfer This setting determines whether the RTI/CSI registered on this machine or the RTI/CSI of the originator is used in the subject lines of transferred documents. 0: Puts the RTI/CSI of the originator in the Subject line. If this is used, either the RTI or CSI is used.
Page 123 5.Service Tables I-fax Switch 06 - Not used (do not change the settings) I-fax Switch 07 - Not used (do not change the settings) I-fax Switch 08 (SP No. 1-102-009) Function Comments 0-7 Memory Threshold for POP Mail Reception This setting determines the amount of SAF (Store and Forward) memory. (SAF stores fax messages to send later for transmission to more than one location, and also holds incoming messages if they cannot be printed.) When the amount of SAF memory available falls below this setting, mail can no longer be received;...
Page 124 5.Service Tables IEEE2600.1. Bit 5 Setting No sign No setting Individual setting Always sign Not used Do not change the settings. I-fax Switch 0E - Not used (do not change the settings) I-fax Switch 0F (SP No. 1-102-016) Function Comments Delivery Method for SMTP RX Files This setting determines whether files received with SMTP protocol are delivered or output immediately.
Page 125 5.Service Tables because the size of the paper is smaller than the size of the document received. (When A5 is used to print an A4 size document, for example.) Repetition of data when 1: Default. 10 mm of the trailing edge of the previous page are the received page is repeated at the top of the next page.
Page 126 5.Service Tables above. Relationship between available paper sizes and printer width used in the setup protocol Available Paper Size Printer width used in the Protocol (NSF/DIS) A4 or 8.5" x 11" 297 mm width 256 mm width A5 or 8.5" x 5.5" 216 mm width No paper available (Paper end) 216 mm width...
Page 127 5.Service Tables Function Comments Length reduction of received data 0: Incoming pages are printed without length reduction. 0: Disabled (Page separation threshold: Printer Switch 03, bits 4 to 1: Enabled 1: Incoming page length is reduced when printing. (Maximum reducible length: Printer Switches 04, bits 0 to 4) Not used Do not change the settings...
Page 128 5.Service Tables Printer Switch 05 - Not used (do not change the settings) Printer Switch 06 (SP No. 1-103-007) Function Comments Printing while a paper cassette is pulled out, when the Just Size Reference: Printing feature is enabled. Just size printing on/off – 0: Printing will not start User switch 05, bit 5 1: Printing will start if another cassette has a suitable size of...
Page 129 5.Service Tables 0: 8.5" x 11" size 8.5" x 11" size paper. 1: A4 size Page separation 1: If all paper sizes in the machine require page separation to 0: Enabled print a received fax message, the machine does not print the 1: Disabled message (Substitute Reception is used).
Page 130 5.Service Tables 0: Left binding 1: Top binding Not used Do not change the settings. * This setting can be used for the client machine which has no FCU.
Page 131 5.Service Tables Bit Switches – 3  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 132 5.Service Tables 0: Disabled remote terminal does not match the polling ID code of the 1: Enabled local terminal. This function is only available in NSF/NSS mode. Communication Switch 01 (SP No. 1-104-002) No Function Comments If this bit is set to 0, ECM is switched off for all communications. 0: Off 1: On In addition, V.8 protocol and JBIG compression are switched off automatically.
Page 133 5.Service Tables response. The Low and High threshold values depend on the sub-scan resolution, and are as follows. 100 dpi 6(L) 12(H) 200 dpi 12(L) 24(H) 300 dpi 18(L) 36(H) 400 dpi 24(L) 48(H) Acceptable total error line ratio If the error line ratio for a page exceeds the acceptable ratio, 0: 5% 1: 10% RTN will be sent to the other end.
Page 134 5.Service Tables Remote mode switch Set this bit to ON when you wish to turn on the remote mode switch (AUTO mode) after automatic reception with AUTO mode. 0: Disable 1: Enable (Active) Not used Do not change the settings. Communication Switch 05 (SP No.
Page 135 5.Service Tables when acting as a Transfer determines whether the machine prints the fax message coming Station in from the Requesting Terminal. 0: Disabled, 1: Enabled Not used Do not change the settings. Communication Switch 0C - Not used (do not change the settings) Communication Switch 0D (SP No.
Page 136 5.Service Tables Communication Switch 12 (SP No. 1-104-019) Function Comments Memory transmission: Interval between dialing attempts to the same 01 – FF (Hex) destination minutes Communication Switch 13 – Not used (do not change the settings.) Communication Switch 14 (SP No. 1-104-021) No Function Comments Inch-to-mm conversion during...
Page 137 5.Service Tables Select PSTN connection This switch enables the G3-2. 0: Off 0: Off, no connection 1: On 1: Recognizes and enables G3-2. This switch can be used only after G3-2 has been installed. Not used Do not change the settings. Communication Switch 17 (SP No.
Page 138 5.Service Tables 0: Off 1: On PSTN 3 dial-in routing Enables or disables dial-in routing for the PSTN 3 connection. 0: Off 1: On Communication Switch 19 - Not used (do not change the settings) Communication Switch 1A - Not used (do not change the settings) Communication Switch 1B (SP No.
Page 139 5.Service Tables Bit Switches – 4  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 140 5.Service Tables Forbid Do not change this setting (Default: 0: Off), unless communication problem CED/ANsam is caused by a CED or ANSam transmission. output 0: Off 1: On (Forbid output) Not used Do not change this setting. G3 Switch 02 (SP No. 1-105-003) Function Comments G3 protocol mode...
Page 141 5.Service Tables NTransmit- Number of transmitted frames NResend- Number of frames to be retransmitted 1: When using ECM, the machine sends a CTC to drop back the modem rate after receiving four PPRs. PPR, CTC: These are ECM protocol signals. This bit is not effective in V.34 communications.
Page 142 5.Service Tables 19.2 21.6 24.0 26.4 28.8 31.2 33.6 Other settings - Not used Initial modem type for 9.6 k or 7.2 These bits set the initial modem type for 9.6 and 7.2 kbps, if kbps. the initial modem rate is set at these speeds. Bit 5 Setting V.29...
Page 143 5.Service Tables Other settings - Not used Modem types available for reception The setting of these bits is used to inform the transmitting terminal of the available modem type for the machine in receive mode. If V.34 is not selected, V.8 protocol must be disabled manually. Cross reference V.8 protocol on/off - G3 switch 03, bit 2 Bit 7...
Page 144 5.Service Tables (V.8/V.17 RX mode: External) 0: Disabled 1: Enabled Not used Do not change the settings. Parameter selection for 0: This uses the fixed table in the ROM for dial tone detection. dial tone 1: This uses the specific parameter adjusted with SRAM (69ECBEH - detection 69ECDEH).
Page 145 5.Service Tables Not used Do not change the settings. Reconstruction time for When the sending terminal is controlled by a computer, there may the first line in receive be a delay in receiving page data after the local machine accepts mode set-up data and sends CFR.
Page 146 5.Service Tables No Function Comments Alarm when an error occurred in If the customer wants to hear an alarm after each error Phase C or later communication, change this bit to "1". 0: Disabled 1: Enabled Alarm when the handset is off-hook If the customer wants to hear an alarm if the handset is at the end of communication off-hook at the end of fax communication, change this bit...
Page 147 5.Service Tables Bit Switches – 5  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 148 5.Service Tables 0: Off 1: On (Forbid output) Not used Do not change the setting. G3-2 Switch 02 (SP No. 1-106-003) Function Comments G3 protocol mode Change this bit to 1 only when the other end can only communicate with used machines that send T.30-standard frames only.
Page 149 5.Service Tables Ntransmit = Number of transmitted frames Nresend = Number of frames to be retransmitted 1: When using ECM, the machine sends a CTC to drop back the modem rate after receiving four PPRs. PPR, CTC: These are ECM protocol signals. This bit is not effective in V.34 communications.
Page 150 5.Service Tables 14.4 16.8 19.2 21.6 24.0 26.4 28.8 31.2 Other settings - Not used Initial modem type for 9.6 k or 7.2 These bits set the initial modem type for 9.6 and 7.2 kbps, if kbps. the initial modem rate is set at these speeds. Bit 5 Setting V.29...
Page 151 5.Service Tables Other settings - Not used Modem types available for reception The setting of these bits is used to inform the transmitting terminal of the available modem type for the machine in receive mode. If V.34 is not selected, V.8 protocol must be disabled manually. Cross reference V.8 protocol on/off - G3 switch 03, bit 2 Bit 7...
Page 152 5.Service Tables PSTN cable equalizer Keep this bit at "1". (V.8/V.17 RX mode: External) 0: Disabled 1: Enabled Not used Do not change the settings. G3-2 Switch 08 - Not used (do not change the settings) G3-2 Switch 09 - Not used (do not change the settings) G3-2 Switch 0A (SP No.
Page 153 5.Service Tables G3-2 Switch 0B- Not used (do not change the settings) G3-2 Switch 0C- Not used (do not change the settings) G3-2 Switch 0E- Not used (do not change the settings) G3-2 Switch 0F- Not used (do not change the settings) G4 Internal Switches The G4 internal switches (SW00 to 1F) are displayed but do not change these settings.
Page 154 5.Service Tables Bit Switches – 6  Do not adjust a bit switch or use a setting that is described as "Not used", as this may cause the machine to malfunction or to operate in a manner that is not accepted by local regulations. Such bits are for use only in other areas, such as Japan.
Page 155 5.Service Tables Confirmation telephone number in this machine. If this confirmation fails, the line is disconnected. IP Fax Switch 01 (SP No. 1-111-002) Function Comments IP Fax delay level setting Selects the acceptable delay level. Level 0 is the highest quality Default is "0000"...
Page 156 5.Service Tables 0: No CCM connection H.323 or no tunneled H.245 is transmitted via CCM. 1: CCM connection Message reception selection 0: This answers the INVITE message from the SIP server from non-registered SIP server not registered for the machine. 0: Answer 1: This does not receive the INVITE message from the SIP 1: Not answer...
Page 157 5.Service Tables IP Fax Switch 04 (SP No. 1-111-005) Function Comments TCF error threshold Sets the TCF error threshold level. [00 to 0f] The default is "1111" (0fH). Not used Do not change these settings. IP Fax Switch 05 (SP No. 1-111-006) No.
Page 158 5.Service Tables IP Fax Switch 07 (SP No. 1-111-008) No. Function Comments TSI information Adds or does not add TSI information to NSS(S). 0: Not added, 1: Added DCN transmission setting at T1 timeout Transmits or does not transmit DCN at T1 timeout. 0: Not transmitted 1: Transmitted Not used...
Page 159 0: Use this setting normally. information selection 1: This setting is used only when a customer wants to 0: Declare connect the machine with SIP server + VOIP-GW provided T38VendorInfo=RICOH by AVAYA Inc. 1: Not declare T38VendorInfo=RICOH Not used. Do not change these settings.
Page 160 5.Service Tables IP Fax Switch 0B - Not used (do not change the settings) IP Fax Switch 0C - Not used (do not change the settings) IP Fax Switch 0D - Not used (do not change the settings) IP Fax Switch 0E (SP No. 1-111-013) No.
Page 161 5.Service Tables NCU Parameters NCU Parameters The following tables give the RAM addresses and the parameter calculation units that the machine uses for ringing signal detection and automatic dialing. The factory settings for each country are also given. Most of these must be changed by RAM read/write (SP2-102), but some can be changed using NCU Parameter programming (SP2-103, 104 and 105);...
Page 162 5.Service Tables Address Function Unit Remarks 680501 Line current detection time 20 ms Line current detection is disabled. 680502 Line current wait time Line current is not detected if 680501 contains FF. 680503 Line current drop detect time 680504 PSTN dial tone frequency upper Hz (BCD) If both addresses contain FF (H), tone limit (high byte)
Page 163 5.Service Tables Address Function Unit Remarks limit (low byte) 680517 PABX dial tone frequency upper Hz (BCD) If both addresses contain FF (H), tone limit (high byte) detection is disabled. 680518 PABX dial tone frequency upper limit (low byte) 680519 PABX dial tone frequency lower Hz (BCD) If both addresses contain FF (H), tone...
Page 164 5.Service Tables Address Function Unit Remarks 68052B Busy tone OFF time: range 1 68052C Busy tone ON time: range 2 68052D Busy tone OFF time: range 2 68052E Busy tone ON time: range 3 68052F Busy tone OFF time: range 3 20 ms 680530 Busy tone ON time: range 4...
Page 165 5.Service Tables Address Function Unit Remarks (LOW) 68053E International dial wait interval (HIGH) 68053F Country dial tone upper frequency Hz (BCD) If both addresses contain FF (H), tone limit (HIGH) detection is disabled. 680540 Country dial tone upper frequency limit (LOW) 680541 Country dial tone lower frequency If both addresses contain FF (H), tone...
Page 166 5.Service Tables Address Function Unit Remarks 680551 DTMF tone off time SP2-103-019 (parameter 18). 680552 Tone attenuation level of DTMF -N x 0.5 SP2-103-020 (parameter 19). signals while dialing –3.5 dBm See Note 5. 680553 Tone attenuation value difference -dBm x SP2-103-021 (parameter 20).
Page 167 5.Service Tables Address Function Unit Remarks Bits 2, 0 - See Note 2. 68055F Do not change the settings. Not used 680564 680565 Long distance call prefix (HIGH) For a code of 0: 680565 – FF 680566 Long distance call prefix (LOW) 680566 - FF 680567 Not used...
Page 168 5.Service Tables Address Function Unit Remarks Bit 1:0, Bit 0: 0 = 200 ms Bit 1:0, Bit 0: 1 = 800 ms Other Not used Bits 2 and 3 - Handset on-hook detection time Bit 3: 0, Bit 2: 0 = 200 ms Bit 3: 0, Bit 2: 1 = 800 ms Other Not used Bits 4 to 7 - Not used...
Page 169 5.Service Tables Address Function Unit Remarks upper limit (high byte) 6805B0 Acceptable AI short protocol tone (800Hz) detection frequency upper limit (low byte) 6805B1 Acceptable AI short protocol tone Hz(BCD) If both addresses contain FF (H), tone (800Hz) detection frequency lower detection is disabled.
Page 170 5.Service Tables Address Function Unit Remarks communication errors occur frequently during V.17 reception. 6805E3 Bits 0 and 1 – DCV (TIP/RING) Voltage Bit 1:0, Bit 0: 0 = 3.1 V Bit 1:0, Bit 0: 1 = 3.2 V Bit 1:1, Bit 0: 0 = 3.35 V Bit 1:1, Bit 0: 1 = 3.5 V Bits 2 and 3 –...
Page 171 5.Service Tables Address Function Unit Remarks 6805E5 Bits 0 to 6 – Not used Bits 7 – Energy saving for DSP, COMBLK, SiDAA 0: Does not save energy 1: Saves energy NOTES If a setting is not required, store FF in the address. Italy and Belgium only RAM address 68055E: the lower four bits have the following meaning.
Page 172 5.Service Tables Dedicated Transmission Parameters There are two sets of transmission parameters: Fax and E-mail Each Quick Dial Key and Speed Dial Code has eight bytes of programmable parameters allocated to it. If transmissions to a particular machine often experience problems, store that terminal’s fax number as a Quick Dial or Speed Dial, and adjust the parameters allocated to that number.
Page 173 5.Service Tables Bit4 Bit3 Bit2 Bit1 Bit0 often contains errors, the signal level may be inappropriate. Adjust the TX level for communications with that terminal until the results are better. –1 If the setting is "Disabled", the NCU parameter 01 –2 setting is used.
Page 174 5.Service Tables 21600 24000 26400 28800 31200 33600 Disabled Other settings: Not used Do not change the settings. Not used Switch 03 No FUNCTION COMMENTS Inch-mm conversion If "inch only" is selected on the machine uses inch-based resolutions before TX for scanning, the printed copy may be slightly distorted at the other Bit 1: 0, Bit 0: 0 end if that machine uses mm-based resolutions.
Page 175 5.Service Tables If the setting is "Disabled", the bit switch setting is used. Compression modes This bit determines the capabilities that are informed to the other available in transmit terminal during transmission. mode If the setting is "Disabled", the bit switch setting is used. 0: MH only 1: Disabled ECM during...
Page 176 5.Service Tables Designates the bits to reference for The "0" selection (default) references the settings for compression method of e-mail Bits 00, 01, 02 above. The "1" selection ignores the attachments selections of Bits 00, 01, 02. 0: Registered (Bit 0 to 6) 1: No registration.
Page 177 5.Service Tables 1: On Line resolution of e-mail Sets the line resolution of the e-mail attachment as 200 x attachment: 200 x 400 400. 0: Off 1: On Not used Do not change these settings. Line resolution of e-mail Sets the line resolution of the e-mail attachment as 400 x attachment: 400 x 400 400.
Page 178 5.Service Tables Switch 06 - Not used (do not change the settings) Switch 07 - Not used (do not change the settings) Switch 08 - Not used (do not change the settings) Switch 09 - Not used (do not change the settings)
Page 179 5.Service Tables Service RAM Addresses Service RAM Addresses  Do not change the settings that are marked as “Not used” or “Read only.” 680001 to 680004(H) - ROM version (Read only) 680001(H) - Revision number (BCD) 680002(H) - Year (BCD) 680003(H) - Month (BCD) 680004(H) - Day (BCD) 680006 to 680015(H) - Machine’s serial number (16 digits - ASCII)
Page 180 5.Service Tables Bit 7: Not used 6800D3(H) - User parameter switch 03 (SWUSR_03: Automatic report printout) Bit 0: Transmission result report (memory transmissions) 0: Off, 1: On Bit 1: Not used Bit 2: Memory storage report 0: Off, 1: On Bit 3: Polling reserve report (polling reception) 0: Off, 1: On Bit 4: Polling result report (polling reception) 0: Off, 1: On Bit 5: Transmission result report (immediate transmissions) 0: Off, 1: On...
Page 181 5.Service Tables Bit1: Automatic answering message 0: Off, 1: On Bit 2: Parallel memory transmission 0: Off, 1: On Bits 3 and 4: Not used Bit 5: Remote control 0: Off, 1: On Bits 6 and 7: Not used 6800D8(H) - User parameter switch 08 (SWUSR_08) Bits 0 and 1: Not used.
Page 182 5.Service Tables Bit 2: 0, Bit 1: 0, Bit 0: 1 = 1st paper feed station Bit 2: 0, Bit 1: 1, Bit 0: 0 = 2nd paper feed station Bit 2: 0, Bit 1: 1, Bit 0: 1 = 3rd paper feed station Bit 2: 1, Bit 1: 0, Bit 0: 0 = 4th paper feed station Bit 2: 1, Bit 1: 0, Bit 0: 1 = LCT Other settings Not used...
Page 183 5.Service Tables switch is not printed on the user parameter list.) 0: Technician adjustment (printer switch 0E bits 3 and 4), 1: 50% reduction Bit 5: Use of A5 size paper for reports (This switch is not printed on the user parameter list.) 0: Off, 1: Bits 6 and 7: Not used 6800E4(H) - User parameter switch 20 (SWUSR_14) Bit 0: Automatic printing of the LAN fax result report 0: Off, 1: On...
Page 184 5.Service Tables 6800EA(H) and 6800EB(H) - User parameter switches 26 and 27 (SWUSR_1A and 1B): Not used 6800EC(H) - User parameter switch 28(SWUSR_1C): Not used 6800ED(H) - User parameter switch 29(SWUSR_1D): Not used 6800EE(H) and 6800EF(H) - User parameter switches 30 and 31 (SWUSR_1E and 1F): Not used 6800F0(H) - User parameter switch 32 (SWUSR_20) Bit 0: Quotation priority for a destination when there is no destination of the specified type 0: Paper output priority = Priority order: 1.
Page 185 5.Service Tables 6800F8(H) - User parameter switch 40 (SWUSR_28) Bit 0: When memory space is insufficient, the machine prints and then deletes the oldest faxes, creating memory space for storage of new faxes. 0: Disabled, 1: Enabled Bit 1 to 7: Not used 6800FD(H) - User parameter switch 45 (SWUSR_2D) Bit 0 and 1: Bit 2: File format for files transmitted to e-mail addresses and folders registered as forwarding,...
Page 186 5.Service Tables Printing format for TTI 3 0: DOM, 1:EXP 680452(H) Printing format for TTI 4 0: DOM, 1:EXP 680453(H) Printing format for TTI 5 0: DOM, 1:EXP 680454(H) Printing format for TTI 6 0: DOM, 1:EXP 680455(H) Printing format for TTI 7 0: DOM, 1:EXP 680456(H) Printing format for TTI 8...
Page 187 5.Service Tables 6804E6(H) - Optional equipment (Read only – Do not change the settings) Bit 0: Page Memory 0: Not installed, 1: Installed Bit 1: SAF Memory (4M) 0: Not installed, 1: Installed Bit 2: SAF Memory 0: Not installed, 1: Installed Bits 3 to 7;...
Page 188 5.Service Tables 6808E8(H) - G3-1 Modem ROM version (Read only) 6808EA(H) - G3-2 Modem ROM version (Read only) 6808EC(H) - G3-3 Modem ROM version (Read only) 6808F8(H) - Number of multiple sets print (Read only) 68094E(H) - Time for economy transmission (Not used) 68094F(H) - Time for economy transmission (Not used) 68096A(H) - Transmission monitor volume 00 - 07(H) 68096B(H) - Reception monitor volume 00 - 07(H)
Page 189 5.Service Tables 6A9074(H) - Port number of data waiting for T.38 6A9076(H) - Port number of SIP server 6A9078(H) - Priority for SIP and H.323 0: H.323, 1: SIP 6A9079(H) - SIP function 0: Disabled, 1: Enabled 6A907A(H) - H.323 function 0: Disabled, 1: Enabled 6A907B(H) - SIP digest authentication function 0: Disabled, 1: Enabled 6B3AE4(H) - 6B3B04 (H) - Dial tone detection parameter (Max.
Page 190 6.Detailed Section Descriptions 6. Detailed Section Descriptions Overview Overview Together with the controller board, the FCU controls all the fax communications and fax features. The FCU also contains the ROM, SRAM and NCU circuits. Fax Options  Extra G3 Interface option This provides one more analog line interface.
Page 191 6.Detailed Section Descriptions Boards The FCU (Facsimile Control Unit) controls fax communications, the video interface to the base copier’s engine, and all the fax options. FACE3.5 (Fax Application Control Engine)   Data compression and reconstruction (DCR)  DMA control ...
Page 192 6.Detailed Section Descriptions  A lithium battery backs up the system parameters and programmed items in the SRAM, in case the base copier's main switch is turned off. Switches Item Description Switches the SRAM backup battery on/off. SG3 Board The SG3 board allows up to three simultaneous communications when used in combination with the FCU and optional G3 boards.
Page 193 6.Detailed Section Descriptions  Analog processing CODEC (COder-DECoder)  A/D & D/A conversions for modem  Generates +3.3 V from the +5V from the FCU...
Page 194 6.Detailed Section Descriptions Video Data Path Transmission Memory Transmission and Parallel Memory Transmission The base copier's scanner scans the original at the selected resolution in inch format. The IPU processes the data and transfers it to the FCU.  When scanning a fax original, the IPU uses the MTF, independent dot erase and thresholding parameter settings programmed in the fax unit’s scanner bit switches, not the copier's SP modes.
Page 195 6.Detailed Section Descriptions Immediate Transmission The base copier's scanner scans the original at the resolution agreed with the receiving terminal. The IPU video processes the data and transfers it to the FCU.  When scanning a fax original, the IPU uses the MTF, independent dot erase and thresholding parameter settings programmed in the fax unit’s scanner bit switches, not the copier's SP modes.
Page 196 6.Detailed Section Descriptions Reception First, the FCU stores the incoming data from either an analog line to the SAF memory. (The data goes to the FACE3 at the same time, and is checked for error lines/frames.) The FCU then decompresses the data and transfers it to page memory. If image rotation will be done, the image is rotated in the page memory.
Page 197 6.Detailed Section Descriptions Fax Communication Features Multi-port When the optional extra G3 Interface Unit is installed, communication can take place at the same time through the two or three lines at once. Option Available Line Type Available protocol Combinations Standard only PSTN Extra G3 Interface Unit (single) PSTN + PSTN...
Page 198 6.Detailed Section Descriptions transmitted.  When using the document server, the SAF memory is not used.  The document is compressed with MMR and stored.  Up to 9,000 pages can be stored (1 file: Up to 1,000 pages) from the fax application. ...
Page 199 SMTP server address: In this case, this feature destination e-mail address (gts@ricoh.co.jp) is read as the SMTP server address "gts.abcd.com", and the transmissions bypass the SMTP server. This leads to decrease the server load and to reduce the time lag during transferring the mail.
Page 200 6.Detailed Section Descriptions for G3 fax memory TX.  The default compression is TIFF-F format.  IFAX SW00: Acceptable paper widths for sending  IFAX SW09: Maximum number of attempts to the same destination Secure Internet Transmission  SMTP Authentication: User Tools>...
Page 201 In order to limit access to mail delivery with IFAX, the addresses of senders must be limited using the Access Limit Entry. Only one entry can be registered. Access Limit Entry For example, to limit access to @IFAX.ricoh.co.jp: gts@IFAX.ricoh.co.jp Matches and is delivered.
Page 202 6.Detailed Section Descriptions The machine prints an error message when it fails to send the receive error notification after a certain number of attempts. The following types of files are judged to be abnormal if one or more of the following are detected: Unsupported MIME headers.
Page 203 6.Detailed Section Descriptions Field Content Mail body (text part) RELAY-ID-: xxxx (xxxx: 4 digits for an ID code) RELAY: #01#*X#**01…. Message body MIME-converted TIFF-F. E-Mail Options (Sub TX Mode) The following features are available as options for mail sending: entering a subject, designating the level of importance, confirming reception of the mail.
Page 204 6.Detailed Section Descriptions Mail Type Item Item 2 Item 3 sender and delivery (Off Ramp Gateway) Mail error notification Error Message No. xxxx From CSI (RTI) Items 1, 2, and 3 in the table above are in the Subject. - Subjects Displayed on the PC - E-mail Messages After entering the subject, you can enter a message with: TX Mode>...
Page 205 6.Detailed Section Descriptions Sending the disposition notification must be enabled (User Parameter Setting SW21 (15 [H]) Bit 1 for this model). The content of the response is as follows: Normal reception: "Return Receipt (dispatched)" in the Subject line IFAX SW02 (Bit 2, 3) "Return Receipt (displayed)"...
Page 206 6.Detailed Section Descriptions IP-Fax What is IP-FAX? For details: Core Technology Manual – Facsimile Processes – Faxing from a PC – Internet/LAN Fax Boards – IP-FAX T.38 Packet Format TCP is selected by default for this machine, but you can change this to UDP with IPFAX SW 00 Bit 1. UDP Related Switches IP-Fax Switch 01 Function...
Page 207 7.Specifications 7. Specifications General Specifications Type: Desktop type transceiver Circuit: PSTN (max. 3ch.) PABX Connection: Direct couple Original Size: Book (Face down) Maximum Length: 432 mm [17 ins] Maximum Width: 297 mm [11.7 ins] ARDF (Face up) (Single-sided document) Length: 128 - 1200 mm [5.0 - 47.2 ins] Width: 105 - 297 mm [4.1 - 11.7 inch] (Double-sided document) Length: 128 - 432 mm [5.0 - 17 inch]...
Page 208 7.Specifications V.27ter (PHM), V.8, V.21 (FSK) Data Rate: G3: 33600/31200/28800/26400/24000/21600/ 19200/16800/14400/12000/9600/7200/4800/2400 bps Automatic fallback I/O Rate: With ECM: 0 ms/line Without ECM: 2.5, 5, 10, 20, or 40 ms/line Memory Capacity: Standard: 4 MB With optional Expansion Memory: 28 MB (4 MB+ 24 MB) Page Memory Standard: 8 MB (Print: 4 MB + Scanner: 4 MB) With optional Expansion Memory: 16 MB (8 MB + 8 MB)
Page 209 7.Specifications Capabilities of Programmable Items Capabilities of Programmable Items The following table shows the capabilities of each programmable items. Item Standard Quick Dial 2000 Groups Destination per Group Destinations dialed from the ten-key pad overall Programs Auto Document Communication records for Journal stored in the memory Specific Senders The following table shows how the capabilities of the document memory will change after the Expansion Memory are installed.
Page 210 7.Specifications IFAX Specifications IFAX Specifications Connectivity: Local area network Ethernet 100base-Tx/10base-T Gigabit Ethernet 1000 Base-T IEEE802.11a/g, g (wireless LAN), 200 × 100 dpi (Standard resolution), 200 × 200 dpi (Detail resolution), 200 × Resolution: 400 dpi (Fine resolution)*1, 400 × 400 dpi (Super Fine resolution)*1 ...
Page 211 7.Specifications PCs connected to the machine through a LAN must also be e-mail clients, or some features will not work (e.g. Autorouting).
Page 212 7.Specifications IP-FAX Specifications IP-FAX Specifications Network: Local Area Network Ethernet/10base-T, 100base-TX Gigabit Ethernet/1000 Base-T IEEE802.11a/g, g (wireless LAN) Scan line density: 8 x 3.85 lines/mm, 200x100dpi (standard character), 8 x 7.7lines/mm, 200x200dpi (detail character), 8 x 15.4lines/mm (fine character: optional expansion memory required), 16 x 15.4lines/mm, 400x400dpi (super fine character: optional expansion memory required) Maximum Original size:...
Page 213 7.Specifications Fax Unit Configuration G3 Interface Unit Type M19 (for MP C3004/C3504) Component Code Remarks D3BV Included with the fax unit GWFCU I/F Expansion Memory D3BZ Optional SG3 Board D3BV Included with optional G3 unit CCU I/F Board...
Page 214 7.Specifications G3 Interface Unit Type M20 (for MP C4504/C5504/C6004 and MP C501SP) Component Code Remarks D3BT Included with the fax unit GWFCU I/F Expansion Memory D3BZ Optional SG3 Board D3BT Included with optional G3 unit CCU I/F Board...

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