Philips 4200 Series Manual

How to Install

Parts List

*8 AA alkaline batteries are required and need to be purchased separately.

Assembly View

1. Exterior Assembly
2. Latch Bolt
3. Mounting Plate
4. Interior Assembly
5. Battery Cover
6. Interior Assembly Screws (3)
7. Mounting Plate Screws (2)
8. Strike Plate
9. Strike Plate Screws (2)
10. Latch Bolt Screws (2)
11. Mechanical Keys (2)

Exterior Assembly

	Keypad
	Cancel Key
	Confirm Key with Backlit Indicator
	Fingerprint Sensor
	Keyhole Cover
	Keyhole

Interior Assembly

	Battery Cover
	Reset Button
	Thumb Turn

Install the Unit

Required Tools

#2 Phillips Screwdriver

8 AA alkaline batteries (purchased separately)

Prepare the Door and Check the Dimensions

1. Measure to confirm that the hole in the door is 1-1/2'' or 2-1/8" (38mm or 54mm).
   Measure to confirm that the hole in the door edge is 1" (25mm).
   
2. Measure to confirm that the backset is either 2-3/8" or 2-3/4" (60mm or 70mm).
   
3. Measure to confirm that the door is 1-3/8" to 2" (35mm to 50mm) thick.
   
4. Make sure the hole in the door frame is drilled a minimum of 1'' (25mm) deep to leave enough space for the deadbolt to extend into the door frame when the door is locked.
   

Attention
Make sure the door frame is aligned with the door and there are no obstructions in the door frame.

5. Determine the backset and adjust the Latch Bolt.
   Hold the Latch Bolt in front of the door hole, with the Latch Bolt face flush against the door edge. Is the slotted hole centered in the door hole?
   

	YES No adjustment is required. Proceed to the next step.
	NO The slotted hole is NOT centered. Rotate and pull the Latch Bolt as shown to extend it.
	NO For a 1-1/2" (38 mm) bore hole, use a 1" (25 mm) Drill Bit to extend the latch hole at least 13/64" (5 mm) deep. No need to extend the latch hole for a 2-1/8" (54 mm) bore hole. After extending the latch hole, insert the Latch Bolt again to ensure it fits correctly.

6. Install the Latch Bolt.
   
7. Install the Latch Bolt and rotate it with a screwdriver to confirm smooth rotation.
   

If it cannot rotate smoothly because the door hole is too small.
Remove the Latch Bolt and chisel out a small channel at the top of the hole to give the cam of the Latch Bolt room to rotate.

8. Install the Strike Plate on the door frame.
   

Attention
Make sure the hole in door frame is drilled a minimum of 1"(25mm) deep.

Install the Exterior Assembly

Attention
Before installing the Exterior and Interior Assembly, make sure the Latch Bolt is fully retracted (in the unlocked position).

Do not insert the key when you are installing.

Measure the diameter of the hole in the door.

1-1/2" (38mm)

Remove the spacer

2-1/8" (54mm)
Proceed to next step

9. With the Latch Bolt fully retracted (in the unlocked position), route the cable beneath the Latch Bolt, and insert the tailpiece through the slot in the Latch Bolt.
   
10. Secure the Mounting Plate with the Mounting Plate Screws. Do not overtighten screws.
    

Attention
Route the cable through the hole in the mounting plate.

Install the Interior Assembly

11. Push the Battery Cover up in the direction as illustrated.
    

Attention
Do not load batteries before finishing the lock installation.

12. Insert the cable connector of the Exterior Insert the cable connector of the Exterior Assembly to the socket on the Interior Assembly to the socket on the Interior Assembly. Push the connector in firmly Assembly. Push the connector in firmly until it is completely attached. until it is completely attached.
    
13. Keep the Thumb Turn in the vertical position and the tailpiece horizontal, then install the Interior Assembly.
    
14. Attach the interior assembly to the mounting plate and secure it with 3 interior assembly screws.
    
15. Install the AA alkaline batteries according to the direction guide inside the battery holder.
    8 AA alkaline batteries are required and need to be purchased separately.
    
16. Keep the door open and unlocked. Press and hold the Reset Button for 5 seconds.
    Keep holding the Reset Button until you hear a long beep and the latch bolt extends automatically.
    

Attention
Ensure the cable is not pinched or the lock will not function properly.

Need help?
U.S.A. & Canada: +1(833)599-9111

Remove the Batteries

1. Remove the 4 outer batteries from right to left.
   
2. Pull the ribbon to remove the 4 inner batteries from right to left.
   

How to Setup

Download the Philips Home Access App
Scan the QR Code to download the Philips Home Access app.

Create a User Account
Register and log in to the Philips Home Access app.

Add the Device
Bring your phone close to the lock, enable Location and Bluetooth permissions, then scan the QR code on the back of the battery cover to add the device.

Attention
If the device is not found, please ensure that the app permissions for Location and Bluetooth are enabled for pairing.

If the Wi-Fi connection fails, please follow these tips:

• Check if the Wi-Fi connection is stable.
• Ensure the network is 2.4GHz, as the lock only supports 2.4GHz. If your router is dual-band (2.4GHz/5GHz), turn off the 5GHz band. · Keep the router and lock within 65ft (20m). Avoid walls and interference sources like microwaves.
• Too many devices connected to Wi-Fi may affect the lock's connection.
• Ensure the lock's firmware and app are up-to-date. If an update is available, please upgrade promptly.

How to Use

Feature Definitions

Attention
Feature settings can be adjusted if needed through the Philips Home Access app.

Master PIN Code
Required for programming and adjusting settings. The Master PIN Code can be used to unlock the deadbolt in Away Mode and Privacy Mode. The default Master PIN Code (12345678) must be changed immediately via the Philips Home Access app after completing the installation. The owner/manager should keep this information confidential.

4 Ways to Unlock
Unlock with your fingerprint, PIN codes, keys, or a simple touch via the Philips Home Access app. Fingerprints and PIN codes can be added through the app settings (fingerprint enrollment should be done on the lock).

Simple Sharing
Follow the in-app instructions in the Phillips Home Access app to share access with your family or friends. The access can only be shared and accepted via the Phillips Home Access app.

Lock Activities Record
Offers a detailed record of all lock interactions and activities like lock/unlock events and user access.

Multi-mode PIN codes
Create multi-mode PIN codes remotely via the Philips Home Access app for different needs like inviting guests or ordering a service technician.

One-Touch Locking
Lock the door by simply pressing and holding any key on the keypad for 2s.
Lock the door by simply pressing " " 1 time without entering any code.
Lock the door by Fingerprint when the device is unlocked.

Auto-Lock
The device will automatically lock after it has been unlocked. This feature is disabled by default. It can be set between 10 and 180 seconds via the Philips Home Access app.

Silent Mode
The sounds can be muted when pressing the keypad. However, you will still hear low battery warnings and system alerts. Enable it in the Philips Home Access app.

Away Mode
This is a safety feature when you leave your house for a vacation or long trip. Away Mode restricts all User PIN Codes and Fingerprints until the Master PIN Code is entered on the keypad. When the lock is unlocked by the Thumb Turn, it will sound an alarm for 1 minute and send a notification via the Philips Home Access app.
Enable it in the Philips Home Access app.
By entering the Master PIN Code on the keypad or setting it on the Philips Home Access app, you can disable the alarm and the Away Mode.

Factory Reset & Default Settings

This procedure erases all user and network settings and unpairs the lock from users' accounts.
All paired accessories will also be removed. Restoring the lock will also activate the lock-handing process.

Keep the door open and unlocked.
Press and hold the Reset Button for 5 seconds.
Keep holding the Reset Button until you hear a long beep and the latch bolt extends automatically.

Function	Default Setting
Master PIN Code	12345678
Auto-Lock	Disabled
Silent Mode	Disabled
Shut Down Time	3 minutes
Away Mode	Disabled

Credential Type and Maximum Capacity

1. Master PIN Code (4 to 10 digits): The default Master PIN Code is 12345678. Change the default Master. PIN Code before programming other codes.
2. User PIN Code (4 to 10 digits): A total of 100 User PIN Codes can be programmed and stored in the lock.
3. User Fingerprint: 20 fingerprints can be programmed and stored in the lock.

Program the Unit

Attention
The default Master PIN Code is 12345678. Change the default Master PIN Code before programming the lock. The indicator light will flash red when the code entered is not saved successfully.
If no key is pressed for more than 10 seconds, the lock will exit programming mode.

All settings can be easily managed through the Philips Home Access app, with configuration recommended there.

Change the Default Master PIN Code

Change the Master PIN Code

Add a User PIN Code

Delete the User PIN Code

Add a User Fingerprint

Attention
To improve recognition, register your finger from different angles during the 8-time scanning.

Delete the User Fingerprint

Timed Auto-Lock Setting

Away Mode

Lock & Unlock

Unlocking the Door from Outside

1. Unlock by PIN codes.
2. Unlock by Fingerprint.
3. Unlock by Mechanical Key.
4. Unlock by the Philips Home Access app.

Unlocking the Door from Inside

1. Rotate the Thumb Turn to the unlocked position.
2. Unlock by the Philips Home Access app.
3. Unlock by the Voice Assistant.

Locking the Door from Outside

1. Press and hold any button on the keypad for at least 2 seconds to lock the door in Manual Mode Or lock by pressing " " 1 time without entering any code.
2. In Auto-Lock mode, the device is locked automatically.
3. Lock by the Philips Home Access app.
4. Lock by Mechanical Key.
5. Lock by Fingerprint.

Locking the Door from Inside

1. Rotate the Thumb Turn to the locked position to lock the device in Manual Mode.
2. In Auto-Lock Mode, the device is locked automatically.
3. Lock by the Philips Home Access app.
4. Lock by the Voice Assistant.

Troubleshooting

Issue	Solution
The Latch Bolt does not operate correctly after installation.	Make sure the backset on the Latch Bolt is set to the proper length. Refer to "Install the Unit" section. Make sure before installation the Latch Bolt is retracted. Refer to "Install the Unit" section. Restore to the factory default setting and enter the default Master PIN Code to set up the lock. Refer to "Factory Reset & Default Settings" section.
After installation, the Latch Bolt makes sounds but does not work.	Ensure you have followed the installation instructions. Re-install and reset the lock by paying attention to the following tips: Before installing the Exterior and Interior Assembly, make sure the Latch Bolt is fully retracted (in the unlocked position). Do not insert the key when you are installing. Ensure you have inserted the cable connector of the Exterior Assembly to the socket on the Interior Assembly correctly. Keep the Exterior and Interior Assembly aligned and parallel to the door edge, and the Latch Bolt parallel to the door edge. Press and hold the Reset Button for at least 5 seconds until you hear a beep. Use 8 new AA dry batteries, do not use rechargeable batteries, or new batteries mixed with old batteries.
The door handing is not activated after the batteries are installed.	Press the Reset Button for at least 5 seconds until you hear the tone prompting you to restore the default settings.
The lock turns in the wrong direction.	Press and hold the Reset Button for at least 5 seconds until you hear a beep to activate the lock-handing process. If resetting fails to solve it, the lock is probably not installed correctly. Please re-install the lock and reset it again.
Cannot pull out the key from the Keyhole.	Disassemble the lock, then rotate to pull out the key and re-install the lock. Do not insert the key when you are installing.
The lock rotates only if the Key is inserted.	Make sure the Latch Bolt is installed correctly. Refer to "Install the Unit" section.
The lock does not smoothly lock or unlock while using the Thumb Turn.	Confirm the Mounting Screws are properly installed.
The lock only locks but does not unlock, or the Latch Bolt goes in and out uncontrollably.	If the door locks and unlocks smoothly in the open position, then there is a problem with the door frame. Make sure the hole in the door frame is drilled a minimum of 1"(25mm) deep to leave enough space for the deadbolt to extend into the door frame when the door is locked. If the issue still happens in the open position, then there is a problem with the lock handing or installation. Press and hold the Reset Button for at least 5 seconds until you hear a beep to reset the lock. If resetting fails to solve it, the lock is probably not installed correctly. Please re-install the lock and reset it again. If the solutions still cannot solve the problem, contact us.
Failed to lock.	Keep the Exterior and Interior Assembly aligned and parallel to the door edge. Keep the Latch Bolt parallel to the door edge.
The Master PIN Code cannot be changed.	Change the Master PIN Code via the Philips Home Access app. Restore factory settings and reprogram all user PIN codes. Refer to "Factory Reset & Default Settings" section.
Failed to scan the QR Code on the device.	Scan the QR Code in a well-lit environment, use the built-in flashlight on your phone, or try to scan in an environment with sufficient lighting. Ensure enough distance between your smartphone and the QR Code, and ensure the QR Code is at the center of your phone screen. Direct lighting or sunlight can cause reflections that will interfere with the scanning process.
Failed to add the device via Bluetooth.	Make sure your smart lock has enough power, and your phone is close to it. Check your phone's Bluetooth settings and ensure it's turned on. If you have an Android device, enable the Location Service.
Failed to set up the lock.	Make sure the lock is installed correctly. Insert fresh batteries and make sure that the cable is not pinched. After installation, reset the lock to factory settings to complete the lock setting process.
I forgot my Master PIN Code.	Change the Master PIN Code via the Philips Home Access app. Perform a factory reset to clear all PIN codes. Once the reset is completed, all PIN codes will be deleted and the Master PIN Code will be reset to the default Master PIN Code of 12345678.
Cannot add fingerprints, or the fingerprint does not work.	Make sure the fingerprint is registered and recognizable. Change the default Master PIN Code (12345678) before adding fingerprints. Keep the finger to be registered dry and clean. Keep the Fingerprint Sensor dry and clean. Add multiple fingerprints with the same finger. Try to add fingerprints of other fingers. To improve recognition, register your finger from different angles and press harder during the 8-time scanning.
Receiving low battery alerts.	Remove the batteries and insert 8 new AA alkaline batteries.
The keypad is not responding.	Make sure batteries are inserted correctly. If the battery indicator flashes continuously, the batteries are low. Please replace them with 8 new AA alkaline batteries. Make sure that the cable is properly connected and has not been damaged during installation.
Auto-Lock is not working.	If the battery indicator flashes continuously, the batteries are low. Please replace them with 8 new AA alkaline batteries. Activate the Auto-Lock function. Enable it in the Philips Home Access app.
The Philips Home Access app displays that the door is open when the door is closed.	Re-calibrate your lock with the door position sensor in the Philips Home Access app. If re-calibration does not solve this problem, check to see if another magnet has been brought into the range of the lock. If so, remove it.

Still have questions or need help? Please feel free to contact us:
U.S.A. & Canada: +1(833)599-9111

Warnings & Safety

Safety

• Before using this product, please read and understand all instructions. Damage caused by failure to follow the instructions is not covered by the warranty.
• Only use components the manufacturer provided and suggested accessories.
• Only use AA alkaline batteries.
• Do not forcibly disassemble the product to trigger an alarm or damage the product.
• Do not scrape the fingerprint sensor with sharp objects as this may cause permanent damage.
• Do not remove the batteries during lock setup and operation.
• Change the default master PIN code immediately via the Philips Home Access app after completing the installation.

• Do not place the batteries near re sources.
• Do not connect the 2 poles of the batteries to metals to avoid a short circuit and potential explosion.
• Any replacement component should be performed by Philips, a Philips-authorized service center, or a professional technician.
• Do not use parts or accessories manufactured by others, except batteries.
• Do not expose products to places that have water leakage or splashing.

Returns

• Locks can be returned at an authorized Philips service center. Appropriate compensation will be provided if the returned product meets Philips's conditions.

Register your product
To fully benefit from the support that Philips Home Access offers, register your product at www.philips.com/myphilips

• Keep track of your product warranty coverage
• Qualify for cash-back, gifts and special offers
• Get easy access to product support

www.philips.com/support

Documents / Resources

References

• MyPhilips login | Philips
• Philips Customer Service Support - Home | Philips
• App Store - Apple
• Google Play

Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Philips 4200 Series Manual