Motorola one 5G ACE UW Manual

Let's get started

Before using your phone, please read the legal, safety, and regulatory information provided with your product.

Put in the cards & power on

Your phone already has a SIM card installed. For optimal functionality of your new device, please use the pre-installed SIM card. To insert a microSD card or replace the SIM card, follow these steps:

1. Insert the SIM tool into the hole next to the tray to pop out the tray. Make sure you use the correct size SIM card and don't cut the SIM card.
   
2. Insert the SIM card with the gold contacts down, then gently push the tray into the slot. Add a microSD card for additional storage.*
   
3. Press and hold the Power button, then follow the prompts to get started.
   

*microSD card is optional, sold separately.

Moto care

Protect your phone with MotoCare Protection. To learn more, visit motorola.com/motocare

motorola.com

Learn more

The Help app gives you tips, videos and other information on how to use your phone. From your computer, visit verizon.com/support.

Download a User Guide from verizon.com/support. Or, call Motorola at 800.734.5870 to order a copy.

Manage your account

My Verizon Mobile app Manage your account, track your usage, edit account information, pay your bill and more.

International travel For features and rates when outside the US, visit verizonwireless.com/international.

Customer service
Call 800.922.0204
Twitter @VZWSupport

Your wireless device and third-party services

Verizon Wireless is the mobile carrier associated with this wireless device, but many services and features offered through this device are provided by or in conjunction with third parties. Verizon Wireless is not responsible for your use of this device or any nonVerizon Wireless applications, services and products, including any personal information you choose to use, submit or share with others. Specific third-party terms and conditions, terms of use and privacy policies apply. Please review carefully all applicable terms, conditions and policies prior to using this wireless device and any associated application, product or service.

Hearing aid compatibility information

This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer technologies that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Ask your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, ask your service provider or phone retailer.

Help & more

Get answers, updates, and info:

• Help is here: From the home screen, swipe up and tap Settings > Help to learn how to use your phone and get support.
• Get more: Get software, user guides, and more at www.motorola.com/mymotoone.
• Get apps: Tap Play Store to browse and download apps.

Legal information. This guide provides important legal, safety, and regulatory information that you should read before using your product. For the complete legal information, from the home screen swipe up and tap Settings >, then type Legal information, or visit www.motorola.com/device-legal.

Water repellent. Your phone is not waterproof. For more about your phone's water-repellent design and care, swipe up and tap Settings > Help. Battery safety. To prevent possible burning and injury, the battery in your phone should only be removed by a Motorola-approved service center or similar skilled personnel.

If your phone becomes unresponsive, press and hold the Power button until the screen goes dark and your phone restarts. Charge your phone using a compatible Motorola charger. Use of other chargers is not recommended. Don't charge your phone in temperatures below -20°C (-4°F) or above 45°C (113°F). For more, see the "Legal information" section of this guide, or visit www.motorola.com/device-legal.

Warning about high volume usage. To prevent possible hearing damage, do not listen at high volume levels for long periods. When your headset volume reaches the high volume threshold, a warning shows. Tap OK to dismiss it, or wait one to five seconds, then press the Volume Up button to dismiss the alert and enable the volume to continue to be adjusted.

Extreme heat or cold. Don't use your phone in temperatures below -20°C (-4°F) or above 45°C (113°F). Don't store/transport your phone in temperatures below -20°C (-4°F) or above 60°C (140°F).