Dell Pro Plus WL5024 Manual

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NOTE: A NOTE indicates important information that helps you make better use of your computer.

A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

A WARNING indicates a potential for property damage, personal injury, or death.

What's in the box

1. WL5024 headset
2. USB-C Wireless Audio Receiver
3. USB-C charging cable
4. USB-A adapter
5. Soft carry pouch
6. Documentations

Overview

1. Discrete boom microphone
2. Busy light LED
3. Microsoft Teams button
4. Microphone mute button
5. ANC button
6. Power LED
7. Power/Bluetooth pairing button
8. Volume control button
9. Call control/multimedia button
10. USB-C Wireless Audio Receiver
11. USB-A adapter

Specifications

Compatible accessories (Sold separately)

System Requirement

Windows 10 64-bit, Windows 11 64-bit, and MacOS.

Buttons and LEDs

*NOTE: If the boom microphone is rotated up, the mute button will not unmute the microphone.
**NOTE: ANC is an Augmented Hearing experience, and hence the effect is depending on the environment noise, type of music being played, sensitivity of user hearing and other factors potentially effecting its performance. It is recommended for user to make sure headset is being worn at the correct position to ensure good earcup sealing, minimize potential leakages of external noise into the ear to have a good ANC effect.
***NOTE: For more detailed information on the Teams button behaviour, please refer to the
https://support.microsoft.com/en-us/office/use-themicrosoft-teams-button-on-your-certified-teams-deviceed5ec8f0-6f09-46aa-b80c-3372de084a98
[support.microsoft.com]

Setting up the headset

Press and hold the power button for 1 second to turn on and off the headset. You hear power on and off voice prompt.

Charging the headset

European Union (EU) has a common charger requirement for wireless products that have embedded rechargeable battery. For more information about the EU charging power requirements, see Charging power requirement.
To charge the headset, connect the USB-C charging cable to the computer. Power LED and Busy light LED light up white during charging. Battery charging time to fully charge the headset is about 2.5 hour.

	Fully charged Power LED and Busy light LED turns off when fully charged.
	While charging Power LED and Busy light LED lights up white while charging.

Battery Status
User can hear Battery high/medium/low voice prompt when turning on the headset.
Battery high voice prompt when battery level at 70%~100%, battery medium voice prompt when battery level at 69%~10%, battery low voice prompt when battery level under 10% and right before power off.

Battery Life

Connecting the headset

Bluetooth connection

Press and hold the power button for 3 seconds to start the pairing mode and you hear a Bluetooth pairing voice prompt. The power LED blinks blue in a fast pace while pairing. Once paired, the power LED lights up for 3 seconds and slowly blinks in blue.

When pairing the headset to the computer through Windows Setting app, go to Add a device and select Dell WL5024 Headset to connect.

If your computer supports the Swift Pair function, you can use it to connect your headset to the computer.

When the headset is connected to a computer successfully, select Headphones (Dell WL5024 Headset Stereo) for playback device.

Bluetooth Dell Pair connection

Dell Pair supports the following:

• Detect Dell peripheral devices such as wireless headset, mouse, and keyboard.
• Seamlessly pair devices through Bluetooth.

Download and installation
Dell Pair is pre-installed on certain Dell computers. For more information on the list of Dell Pair compatible devices, see www.dell.com/support/kbdoc/000201693.
If the laptop model number is supported and Dell Pair is not available, then you can manually download and install the application.

1. Go to www.dell.com/support.
2. In the Search support box, enter the Service Tag of your computer and then click Search.
3. In the Drivers & Downloads section, download the Dell Pair executable file.
4. Follow the on-screen instructions to complete the installation. After the installation is complete, Dell Pair is available on Windows start menu.

Steps to pair through Dell Pair

1. Place your wireless headset next to the computer, and press the power button to turn on the headset.
   
2. Press and hold the power button for 3 seconds, ensuring that the LED blinks blue, indicating the Bluetooth pairing has been initiated.
   
3. Dell Pair notifies when a supported device is turned on. Click Pair to begin a seamless Bluetooth pairing with the device.
   
4. The wireless headset is ready for use once pairing is successful.

Wireless Audio Receiver connection

Connect the wireless audio receiver into a USB-A adapter and connect the adapter to the system or connect the wireless audio receiver directly to the system.
Power LED: lights up blue for 3 seconds and slowly blinks in blue when the headset is successfully connected to the device.
USB-C Wireless Audio Receiver LED: blinks blue when not connected and lights up blue when connected.

When the headset is connected to a computer successfully, select "Headset Earphone (Dell HR024 Audio Receiver)" for playback device.

Adjust the headband

Lengthen or shorten the band until it fits comfortably. The ear cup can be adjusted to +90 degrees and -20 degrees at most. The cushions should sit comfortably over the center of your ears.

Position the boom

The discrete boom microphone should be worn on left side. Flip the boom mic arm down to unmute and flip up to mute. You hear voice commands mic unmute and mic mute, that indicate the status of the mic. The headset auto mutes or unmutes when the boom mic is flipped down 100 degrees or over, the full deployment angle is 130 degrees. You are unable to mute or unmute when the boom mic is not flipped down.

To avoid breaking the boom microphone, do not rotate over ±130°.
NOTE: You experience the sidetone effect when you rub or scratch the microphone during a call. You can select your preferred sidetone level or disable it in DDPM.

Dell Display and Peripheral Manager

What is Dell Display and Peripheral Manager?
Dell Display and Peripheral Manager is an app that helps you set up and configure your Dell monitors and peripherals. With this app you can make changes to settings of the device and provide additional customization like Audio Mode, Microphone, Sidetone, Audio Output, Busy Light and more.

Installing Dell Display and Peripheral Manager
When you connect the device to your computer for the first time, you may be prompted to download and install the app.
NOTE: If the download prompt does not appear within a few minutes, you can manually install the software from Drivers & Downloads tab on www.dell.com/support/WL5024/downloads.

Dell Audio

Dell Audio is a companion mobile app for your Dell wireless headset that enables you to personalize and enable headset features when you are paired to a smartphone.

Installing Dell Audio on your smartphone
To download this app, search for Dell Audio on the App Store (for iOS users) and on the Google Play Store (for Android users). Dell Audio app is compatible with iO14 and above and Android 11 and above.
NOTE: Dell Audio is available only in selected locations. Check the availability for your location in the app store.

Replacing the ear cushions

Removal
Hold the headset earpiece and gently pull the ear cushion from the middle front.

Replacement
Align the notch on the ear cushion with the corresponding point at the middle back of the ear cup and press it gently.

NOTE: Ensure that the R and L markings on the ear cushion are correctly positioned when replacing.

Troubleshooting

Charging power requirement

NOTE: The information in this section is applicable only to the European Union (EU) countries.

Charging power requirement
The power delivered by the charger must be between minimum 2.5W required by the radio equipment, and maximum 2.5W in order to achieve the maximum charging speed.

Safety information

To reduce the risk of fire, electric shock, personal injury, and property damage, read all operating instructions and the following safety instructions before using this device. Use only products and accessories designated for this device.

• If skin irritation develops after using this device, stop using the device and contact DELL.
• Do not let children play with small parts of the device, as they may enter the child's airways and cause choking.
• Do not disassemble the device as this may result in electric shock and other risks. Improper disassembly may cause electric shock if the phone is used again.
• If the device overheats or is damaged to the case, cord, or plug, unplug it and discontinue use.
• Using the device at high volume levels or at elevated sound pressure levels may cause temporary or permanent damage to your hearing. There is no specific volume setting that works for everyone, however, you should always adjust the volume of your headset or headphones to a medium level and avoid prolonged exposure to high volumes. The louder the sound, the faster it will lead to hearing impairment. When you use a headset or headphones with different devices, the volume of the playback sound may differ. The volume of the emitted sound depends on the device used and its settings. If you experience any discomfort, you should stop using this device with a headset or headphones and have your hearing checked by a doctor. To protect your hearing, experts recommend the following
  1. Decrease the audio volume before turning on the headset/headphones, and use the volume as low as possible.
  2. Do not try to increase the volume in order to drown out the surrounding noise. If possible, use the headset/headphones in a calm environment with low background noise.
  3. Limit the time you use your headset/headphones at high volume levels.
  4. Decrease the volume if the sound from the headphones or headset interferes with the speech of people around you.
• If you use a headset or headphones while driving, check your local laws for mobile phones or headsets and focus on ensuring safe driving. Using a headset or earbuds covering both ears when driving, including bicycle, reduces your ability to hear other sounds and can pose a significant risk to you and others, and is illegal in most countries.
• If in-ear/in-ear headphones were supplied with this unit, connect and use them according to the instructions provided. Do not use force to insert the in-ear/in-ear headphones into the ear canal. If they get stuck in the ear canal, consult your doctor.
• Use only chargers supplied by DELL to charge your device and follow the charging instructions provided. In addition, if the headset is to be charged using a cell phone charger, use only chargers approved and supplied by the cell phone manufacturer for that model. Do not use the charger for any other purpose. Make sure the operating voltage matches the voltage of the power supply.

Battery Safety

• If your device has a built-in, non-replaceable battery, do not attempt to open the device or replace the battery as this could result in personal injury and/or damage to the device.
• Do not throw the product or used batteries into fire or leave in places with temperatures above 45°C (104°F).

The equipment is intended for use in residential, commercial and non-congested industrial areas. The equipment belongs to class B for electromagnetic compatibility.

Getting help

Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
Steps:

1. Go to www.dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at thebottom of the page.
4. Select the appropriate service or support link based on your need.