Trouble Shooting Instructions
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Before you begin any of the procedures in this section, follow the Safety instructions.
Self-test
Your monitor provides a self-test feature that allows you to check if your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
- Turn off both your computer and the monitor.
- Disconnect all video cables from the monitor. This way, the computer doesn't have to be involved.
- Turn on the monitor.
If the monitor is working correctly, it detects that there is no signal and one of the following message appears. While in self-test mode, the power LED remains white.
![Dell - P2217 - Self-test - Part 1 Self-test - Part 1]()
![Dell - P2217 - Self-test - Part 2 Self-test - Part 2]()
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NOTE: This box also appears during normal system operation, if the video cable is disconnected or damaged. - Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor remains dark after you reconnect the cables, check your video controller and computer.
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if any screen abnormality you experience is an inherent problem with your monitor, or with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
![Dell - P2217 - Built-in diagnostics Built-in diagnostics]()
To run the built-in diagnostics:
- Ensure that the screen is clean (no dust particles on the surface of the screen).
- Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
- Press and hold button 1 for 5 seconds. A gray screen appears.
- Carefully inspect the screen for abnormalities.
- Press button 1 on the front panel again. The color of the screen changes to red.
- Inspect the display for any abnormalities.
- Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text screens.
The test is complete when the text screen appears. To exit, press button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common problems
The following table contains general information about common monitor problems you might encounter and the possible solutions:
| Common Symptoms | Possible Solutions |
| No video/power LED off | - Ensure that the video cable connecting the monitor and the computer is properly connected and secure.
- Verify that the power outlet is functioning properly using any other electrical equipment.
- Ensure that the correct input source is selected via the Input source menu.
|
| No video/power LED on | - Increase brightness and contrast controls using the OSD.
- Perform monitor self-test feature check.
- Check for bent or broken pins in the video cable connector.
- Run the built-in diagnostics.
- Ensure that the correct input source is selected via the Input source menu.
|
| Poor focus | - Eliminate video extension cables.
- Reset the monitor to Factory Settings (Factory Reset).
- Change the video resolution to the correct aspect ratio.
|
| Shaky/jittery video | - Reset the monitor to Factory Settings (Factory Reset).
- Check environmental factors.
- Relocate the monitor and test in another room.
|
| Missing pixels | - Cycle power on-off.
- Pixel that is permanently Off is a natural defect that can occur in LCD technology.
- For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/support/monitors.
|
| Stuck-on pixels | - Cycle power on-off.
- Pixel that is permanently off is a natural defect that can occur in LCD technology.
- For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at www.dell.com/support/monitors.
|
| Brightness problems | - Reset the monitor to Factory Settings (Factory Reset).
- Adjust brightness & contrast controls via OSD.
|
| Geometric distortion | - Reset the monitor to Factory Settings (Factory Reset).
- Adjust horizontal & vertical controls via OSD.
|
| Horizontal/vertical lines | - Reset the monitor to Factory Settings (Factory Reset).
- Perform monitor self-test feature check and determine if these lines are also in self-test mode.
- Check for bent or broken pins in the video cable connector.
- Run the built-in diagnostics.
|
| Synchronization problems | - Reset the monitor to Factory Settings (Factory Reset).
- Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
- Check for bent or broken pins in the video cable connector.
- Restart the computer in the safe mode.
|
| Safety related issues | - Do not perform any troubleshooting steps.
- Contact Dell immediately.
|
| Intermittent problems | - Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
- Reset the monitor to Factory Settings (Factory Reset).
- Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.
|
| Missing color | - Perform monitor self-test feature check.
- Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.
- Check for bent or broken pins in the video cable connector.
|
| Wrong color | - Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.
- Try different Preset Modes in Color settings OSD. Adjust R/G/B value in Custom Color in Color settings OSD.
- Change the Input Color Format to RGB or YPbPr in the Color settings OSD.
- Run the built-in diagnostics.
|
| Image retention from a static image left on the monitor for a long period of time | - Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power management modes).
- Alternatively, use a dynamically changing screensaver.
|
| Video ghosting or overshooting | - Change the Response Time in the Display OSD to Fast or Normal depending on your application and usage.
|
Product-specific problems
| Specific Symptoms | Possible Solutions |
| Screen image is too small | - Check the Aspect Ratio setting in the Display settings OSD.
- Reset the monitor to Factory Settings (Factory Reset).
|
| Cannot adjust the monitor with the buttons on the side panel | - Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor.
- Check if the OSD menu is locked. If yes, press and hold the button above the power button for 6 seconds to unlock. (For more information, see Lock).
|
| No input signal when user controls are pressed | - Check the signal source. Ensure the computer is not in standby or sleep mode by moving the mouse or pressing any key on the keyboard.
- Check if the video cable is plugged in properly. Disconnect and reconnect the video cable if necessary.
- Reset the computer or video player.
|
| The picture does not fill the entire screen | - Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.
- Run the built-in diagnostics.
|
Universal serial bus (USB) specific problems
| Specific Symptoms | Possible Solutions |
| USB interface is not working | - Check that your monitor is turned On.
- Reconnect the upstream cable to your computer.
- Reconnect the USB peripherals (downstream connector).
- Switch Off and then turn On the monitor again.
- Reboot the computer.
- Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system.
|
| Supre Speed USB 3.0 interface is slow | - Check that your computer is USB 3.0-capable..
- Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that the correct USB port is used.
- Ensure that the correct USB port is used.
- Reconnect the upstream cable to your computer.
- Reconnect the USB peripherals (downstream connector).
- Reboot the computer.
|
| Wireless USB peripherals stop working when a USB 3.0 device is plugged in | - Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.
- Position your wireless USB receiver as close as possible to the wireless USB peripherals.
- Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port.
|
Important Safety Notice
Product Announcement:
This product is certificated to meet RoHS Directive and Lead-Free produced definition. Using approved critical components only is recommended when the situation to replace defective parts. Vender assumes no liability express or implied, arising out of any unauthorized modification of design or replacing non-RoHS parts. Service providers assume all liability.
Qualified Repairability:
Proper service and repair is important to the safe, reliable operation of all series products. The service providers recommended by vender should be aware of notices listed in this service manual in order to minimize the risk of personal injury when perform service procedures. Furthermore, the possible existed improper repairing method may damage equipment or products. It is recommended that service engineers should have repairing knowledge, experience, as well as appropriate product training per new model before performing the service procedures.
NOTICE:
- To avoid electrical shocks, the products should be connected to an authorized power cord, and turn off the master power switch each time before removing the AC power cord.
- To prevent the product away from water or expose in extremely high humility environment.
- To ensure the continued reliability of this product, use only original manufacturer's specified parts.
- To ensure following safety repairing behavior, put the replaced part on the components side of PWBA, not solder side.
- To ensure using a proper screwdriver, follow the torque and force listed in assembly and disassembly procedures to unscrew screws.
- Using Lead-Free solder to well mounted the parts.
- The fusion point of Lead-Free solder requested in the degree of 220°C
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