HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC Maintenance And Service Manual
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HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC Maintenance And Service Manual

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Maintenance and Service Guide
HP OmniBook 5 Flip 14 inch 2-in-1 Laptop
PC
Model number: 14-fp0xxx
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.
Table of Contents
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Summary of Contents for HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC

  • Page 1 Maintenance and Service Guide HP OmniBook 5 Flip 14 inch 2-in-1 Laptop Model number: 14-fp0xxx SUMMARY This guide provides maintenance information about such topics as spare parts, removal and replacement of parts, security, and backing up.

  • Page 2: Legal Information

    Intel, Core, and Iris are trademarks of to be bound by the terms of the HP End Not all features are available in all editions or Intel Corporation or its subsidiaries in the User License Agreement (EULA).
  • Page 3 Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter provided by HP comply with the user-accessible surface temperature limits defined by applicable safety standards.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed only by an authorized service provider. IMPORTANT: Removal and replacement procedures for Customer Self-Repair parts on page 30 for details. Accessing parts described in Removal and replacement procedures for authorized service provider parts on page 41 can damage the computer or void your warranty.

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment............................23 Personal grounding methods and equipment............................23 Grounding the work area......................................24 Recommended materials and equipment..............................24 Cleaning your computer........................................25 Enabling HP Easy Clean (select products only) ............................25 Removing dirt and debris from your computer............................25...
  • Page 6 7 Backing up, restoring, and recovering....................................68 Backing up information and creating recovery media...........................68 Using Windows tools for backing up.................................68 Using the HP Cloud Recovery Download Tool to create a recovery USB flash drive (select products only)................................................68 Restoring and recovering your system..................................68 Creating a system restore ......................................69...
  • Page 7 Accessing HP PC Hardware Diagnostics Windows..........................74 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant..........74 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only).....75 Downloading HP PC Hardware Diagnostics Windows.........................75 Downloading the latest HP PC Hardware Diagnostics Windows version from HP..........75 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........75...

  • Page 8: Product Description

    This table provides detailed product information. Table 1-1 Product components and their descriptions Category Description Product Name HP OmniBook 5 Flip 14 inch 2-in-1 Laptop PC Model numbers: 14-fp0xxx CTO model number: 14t-fp000 Processors 13th generation Intel® processors Intel Core™ 7 150U...
  • Page 9 Supports speaker swap HP Audio Boost Video HP 5 MP Camera: USB 2.0, indicator LED, 1 × infrared (IR) LED, f2.0, 5 MP BSI sensor, WDR/TNR/HDR, 88° wide field-of-view (WFOV) Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise...
  • Page 10 Multitouch gestures enabled Precision touchpad support Taps enabled as default Modern trackpad gestures Power requirements Battery (polymer, HP Long Life) 4 cell, 68 Whr HP Fast Charge Technology Smart AC adapters (USB-C®, straight) (select products only) 65 W 65 W, halogen free...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Microphone mute Camera privacy cover Sensors Accelerometer ×2 Accelerometer + Gyroscope Operating system Windows® 11 Home 64 Windows 11 Home 64 Plus Windows 11 Pro 64 Windows 11 Home 64 NextGen Premium Windows 11 Home 64 NextGen Standard Windows 11 Pro 64 NextGen Premium Windows 11 Pro 64 NextGen Standard...

  • Page 12: Getting To Know Your Computer

    For additional safety information, see the Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Left Side

    Left side Identify the components on the left side of the computer. Table 2-2 Left-side components and their descriptions Component Description USB 10 Gbps port Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on.

  • Page 14: Display

    The Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Wake-on-voice (select products only) Use the wake-on-voice feature to bring the computer out of the Sleep state quickly.

  • Page 15: Keyboard Area

    For wireless regulatory notices, see the section of the that applies to your country or region. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 16: Turning On The Touchpad

    Turning on the touchpad Follow these steps to turn on the touchpad. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button.

  • Page 17: Special Keys

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● On: Computer sound is off. ● Off: Computer sound is on. Microphone mute light ●...
  • Page 18 Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 19: Bottom

    Table 2-6 Special keys and their descriptions (continued) Component Description Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 20: 360 Modes

    Table 2-7 Bottom components and their descriptions (continued) Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 21 Table 2-8 Service label components (continued) Component HP product name and model number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Use this chapter to determine the spare parts that are available for the computer. Computer major components To identify the computer major components, use this illustration and table. Illustrated parts catalog...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display assemblies are offered as spare parts only at a subcomponent level. For more information, see Display assembly subcomponents on page Top cover with keyboard NOTE: For a detailed list of country codes, see...

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number I/O board (includes cable) Models with an FHD camera P35319-001 Models with a 5 MP camera P45538-001 Heat sink P29052-001 P35322-001 (10) Battery, 4 cell, 68 Whr (includes revive kit) P35726-001 NOTE: The battery cable is available in the Cable Kit as spare part number P35316-001.
  • Page 25 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel (includes cable, panel stretchable tape, and touch board tape and stretchable tape) NOTE: Display panel stretchable tape is available as spare part number P35321-001. WUXGA P35362-001 Hinges (left and right, includes panel stretchable tape) P40961-001...

  • Page 26: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Camera module (includes cable, rubber piece, and panel stretchable tape) P35313-001 5 MP P35314-001 Display back cover (includes wireless antennas and panel stretchable tape) Glacier silver, models with an FHD camera P35300-001 Glacier silver, models with a 5 MP camera P35301-001...
  • Page 27 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Africa L19369-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 Thailand (bundle) M85418-001 United Kingdom L19373-001 Chapter 3 Illustrated parts catalog...

  • Page 28: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 29: Electrostatic Discharge Information

    ● Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 30: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Event 55% relative 40% relative 10% relative humidity humidity humidity Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V...

  • Page 31: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 32: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 33: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 34: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Caring for wood veneer (select products only)
  • Page 35 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 36 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Accessing support information...

  • Page 37: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 38 Before removing the bottom cover, prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover: Position the computer upside down. Remove the three Phillips P2.0 × 6.5 screws (1) from the bottom cover. Loosen the captive Phillips screw (2) on the bottom cover. NOTE: The bottom cover includes a captive (not removable) screw that causes the cover to pop up when you loosen the screw.
  • Page 39 You can locate product labels: ● Laser etched on the old bottom cover. ● In HP System Information by pressing fn + esc when you turn on the computer. NOTE: Bottom cover appearance might vary.

  • Page 40: Battery

    For additional battery information, see the Regulatory, Safety, and Environmental Notices . To access this guide, select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Before removing the battery, follow these steps:...

  • Page 41: Installing A New Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 42 Should a part become stuck or difficult to remove when opening a unit where a swollen battery is suspected, or if the battery becomes stuck in the unit, stop, and contact HP Support for assistance. Do not try to remove a battery by force.
  • Page 43 Open the empty battery containment tray. Remove the paper backing layer from the adhesive on the tray. Turn the tray (1) over so that the adhesive is facing down. Place the tray (2) centered on the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...
  • Page 44 Press down on the indentations on the tray (3) to adhere it to the battery. Remove the Phillips screws (1) that secure the battery to the computer. Number of screws and screw locations might vary. Lift the top of the tray (2) to remove the battery from the computer. Installing a new battery...
  • Page 45 NOTE: Please recycle responsibly. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Install the battery using the revive kit: Install the metal plate onto the bottom right corner of the battery. Be sure the plate is completely flat and not tilted.
  • Page 46 Turn the tray (1) over so the battery is facing downward, and then insert the battery (2) into the computer. Adhesive secures the battery to the tray. Install the Phillips screws (1) to secure the battery. Number of screws and screw locations might vary.
  • Page 47 Connect the battery cable to the system board. The connector location might vary. NOTE: When replacing the battery, be sure to completely reassemble the computer and plug in the AC adapter before turning the computer on. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 48: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to https://partsurfer.hp.com/, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 49 Remove the cables (5) from clip at the top of the computer next to the hinge. NOTE: When replacing the cables, route the antenna cables to the left of the clip (5). Place the camera cable in the slot to the right of the clip. Remove the backing from the acetate cloth on the camera cable and stick the cloth to the battery.
  • Page 50 Remove the eight Phillips M2.5 × 4.0 screws that secure the display assembly to the computer. Open the display (1). Separate the display (2) from the computer. To remove the display panel: Display assembly...
  • Page 51 Separate the panel (1) from the center of the display rear cover enough to access the stretchable tape underneath. Use tweezers (2) to grasp the hole in the end of the tape, and then pull the tape (3) out from behind the display panel. Separate the panel (1) from the top right side of the display rear cover enough to access the stretchable tape underneath.
  • Page 52 When installing a display panel, use the following illustration to determine tape installation locations on the inside of the display rear cover. To remove the touch control board: Lift the conductive tape (1) off the end of the board. Disconnect the narrow cable from the ZIF connector (2) on the board. Disconnect the cable from the two wide reverse ZIF connectors (3) on the board.
  • Page 53 When installing the touch control board (1) , be sure to install the conductive tape b over the end of the board. To remove the display cable: Peel the conductive tape (1) and clear tape (2) off the connector on the bottom of the panel. Open the locking bar (3), and then disconnect the cable (4) from the panel.
  • Page 54 To remove the camera module: Disconnect the cable from the ZIF connector (1) on the camera module. Insert a pry tool (2) into the slot under the camera module, and then pull the tool (3) along the length of the module to release it. The FHD camera module is available as spare part number P35313-001.
  • Page 55 Remove the hinges (2) from the display back cover. The display hinges are available as spare part number P40961-001. Remove the Phillips M2.0 × 3.0 screw (1) from each hinge. Pull the covers (2) off the hinges. The display hinge covers are available as the following spare part numbers: P35304-001: Glacier silver P35305-001: Sky blue P35306-001: Powder pink...

  • Page 56: Solid-State Drive

    Remove the cables from the clips (4) in the display rear cover. Peel the antennas (5) off the display rear cover. The wireless cables and antennas are available in the Cable Kit as spare part number P35316-001. The wireless cables and antennas are also included in the display rear cover spare part kit.
  • Page 57 Table 6-1 SSD descriptions and part numbers Description Spare part number 1 TB N77394-005 512 GB N77392-005 256 GB N77391-005 Before removing the SSD, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30).

  • Page 58: Speakers

    Pull the SSD out of the socket. To install an SSD, reverse the removal procedures. When installing an SSD, be sure a thermal pad is installed on the bottom of the SSD cover. NOTE: SSDs are designed with a notch to prevent incorrect insertion. Speakers To remove the speakers, use this procedure and illustration.

  • Page 59: Touchpad

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 33).
  • Page 60 Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30). Remove the battery (see Removing and reinstalling the same battery on page 33).

  • Page 61: I/O Board

    Remove the touchpad (4) from the computer. To install the touchpad, reverse the removal procedures. After installing a touchpad, be sure to replace the clear plastic tape over the top of the touchpad. I/O board To remove the I/O board, use this procedure and illustration. Table 6-4 I/O board descriptions and part numbers Description...

  • Page 62: Fan

    Prepare the computer for disassembly (see Preparation for disassembly on page 30). Remove the bottom cover (see Bottom cover on page 30). Disconnect the battery cable from the system board (see Removing and reinstalling the same battery on page 33). Remove the I/O board: Disconnect the cable from the ZIF connector (1) on the board.

  • Page 63: Wlan Module

    Disconnect the fan cable (1) from the system board. Remove the three Phillips M2.0 × 4.0 screws (2) from the fan. Lift the fan (3) out of the computer. To install the fan, reverse this procedure. WLAN module To remove the WLAN module, use this procedure and illustration. Table 6-6 WLAN module descriptions and part numbers Description...
  • Page 64 Remove the antenna protector (1) from the module. Disconnect the antenna cables (2) from the module terminals. Remove the Phillips M2.0 × 2.0 screw (3) that secures from the WLAN module. Remove the module (4) by pulling it away from the slot at an angle. NOTE: WLAN modules are notched to prevent incorrect installation.

  • Page 65: Cable Guide

    NOTE: WLAN modules are notched to prevent incorrect installation. Cable guide To remove the cable guide, use this procedure and illustration. Table 6-7 Cable guide description and part number Description Spare part number Cable guide P29020-001 Before removing the cable guide, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 30).

  • Page 66: I/O Board Cable

    Remove the cable guide (2) from the computer. To install the cable guide, reverse this procedure. I/O board cable To remove the I/O board cable, use this procedure and illustration. Table 6-8 I/O board cable description and part number Description Spare part number I/O board cable P29054-001...

  • Page 67: Heat Sink

    Disconnect the cable from the ZIF connector (2) on the I/O board. To install the I/O board cable, reverse this procedure. Heat sink To remove the heat sink, use these procedures and illustrations. Table 6-9 Heat sink description and part number Description Spare part number Heat sink...

  • Page 68: System Board

    Remove the heat sink (4) from the computer. Thoroughly clean the thermal paste from the surfaces of the heat sink and the system board components each time the heat sink is removed. Install gray thermal paste on the heat sink. To install the heat sink, reverse this procedure.
  • Page 69 Table 6-10 System board descriptions and part numbers Description Spare part number System board (includes processor and integrated system memory; for use in models with the Windows operating system) Intel Core 7 150U processor, 24 GB system memory P35356-601 Intel Core 7 150U processor, 24 GB system memory (PRC) P35359-601 Intel Core 7 150U processor, 16 GB system memory P35355-601...
  • Page 70 Remove the protective tape from the connectors on the bottom of the system board. Disconnect the following cables from the system board: NOTE: Some connectors are covered by transparent tape. ● Display cable (ZIF) (1) ● Touchpad cable (ZIF) (2) ●...
  • Page 71 Remove the three Phillips M2.0 × 2.0 screws (1) from the system board. Remove the three Phillips M2.0 × 3.0 screws (2) from the system board bracket (3). Chapter 6 Removal and replacement procedures for authorized service provider parts...
  • Page 72 Remove the system board from the computer. To install a system board, reverse this procedure. When replacing the system board, peel the foil off the old system board and install it on the new board. Remove the USB bracket from the old the system board and install it on the new system board. When installing a system board, after connecting the cables to the system board, place the protective tape over the connectors on the bottom of the system board.

  • Page 73: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. The first table includes the top cover with keyboard spare part numbers. The second table includes keyboard country codes. Table 6-11 Top cover with keyboard descriptions and part numbers Description Spare part number...
  • Page 74 Table 6-12 Spare part country codes (continued) For use in country or region Spare part number French Canada -DB1 Finland/Sweden -B71 France -051 Germany -041 Greece -151 Hungary -211 Iceland -DD1 India -D61 Israel -BB1 Italy -061 Japan -291 The Netherlands -B31 Northern Africa -FP1...

  • Page 75: Backing Up, Restoring, And Recovering

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 76: Creating A System Restore

    HP USB flash drive. Using a recent backup can return your machine to a working state sooner than using the HP USB flash drive. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.

  • Page 77: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery USB flash drive, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps.

  • Page 78: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 79: Preparing For A Bios Update

    AC adapter provided with the computer (select products only), a replacement AC adapter provided by HP, or an AC adapter with the power rating specified on the product label. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 80: Installing A Bios Update

    Installing a BIOS update BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. Select your hard drive designation.

  • Page 81: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant: Complete one of the following tasks: ● Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ● Select the question mark icon in the taskbar.

  • Page 82: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 83: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number

    HP UEFI support environment because only .exe files are provided. For more information, Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 84: Only)

    Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

  • Page 85: Downloading The Latest Hp Pc Hardware Diagnostics Uefi Version

    Remote PC Hardware Diagnostics UEFI, and then select Learn More. Downloading Remote HP PC Hardware Diagnostics UEFI Remote HP PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest Remote HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 86: Downloading Remote Hp Pc Hardware Diagnostics Uefi By Product Name Or Number

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage, such as a hard drive or USB flash drive, to run remote diagnostics.

  • Page 87: Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...

  • Page 88: Display Specifications

    *Front height is measured near the front edge when the chassis bottom taper begins, excluding rubber feet. NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. Display specifications This section provides specifications for your display. Table 10-2 Display specifications Metric...
  • Page 89 Table 10-3 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Total logical sectors 468,883,296 1,000,215,216 1,500,336,388 Operating temperature 0°C to 70°C (32°F to 0°C to 70°C (32°F to 0°C to 70°C (32°F to 158°F) 158°F) 158°F) *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications might differ slightly.

  • Page 90: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden...
  • Page 92 For 127 V AC, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V AC), with UL and CSA or C-UL marks. For 240 V AC, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm²...

  • Page 93: Swelling Or Deformation Of Notebook Battery

    HP has worked closely with our battery cell suppliers and third-party industry experts to help minimize the potential for HP batteries to swell over time and to identify that swollen batteries are not a safety issue.

  • Page 94: Hp Adaptive Battery Optimizer (Consumer Notebooks)

    HP Adaptive Battery Optimizer (consumer notebooks) HP Adaptive Battery Optimizer technology can help mitigate the factors that cause the battery to swell. It is available on select HP OMEN, HP Spectre, HP Pavilion, and HP ENVY notebook computers. HP Adaptive Battery Optimizer has been available on select gaming notebooks since 2019 and select consumer notebooks since 2020.

  • Page 95: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 96: Index

    12 illustrated 18 subcomponents 17 bottom cover spare part number 18 display back cover illustrated 17 HP PC Hardware Diagnostics UEFI illustrated 19 removal 30 downloading 77 spare part number 19 spare part number 17, 30 failure ID code 76...
  • Page 97 (headphone)/audio-in media 69 pointing device, product (microphone) 5 USB flash drive 69 description 3 recovery media 68 ports creating using HP Cloud HDMI 6 keyboard Recovery Download product description 3 product description 3 Tool 68 USB 5, 6 keyboard country codes 66...
  • Page 98 removal 51 spare part number 17 vents, identifying 13 spare part numbers 51 video, product description 2 speakers 12 special keys identifying 10 wake-on-voice 7 using 10 Windows specifications backup 68 computer 80 recovery media 68 display 80, 81 system restore point 68 hard drive 80 Windows key, identifying 11 solid-state drive 81...

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