Support And Other Resources; Contacting Hp; Before You Contact Hp; Hp Contact Information - HP Integrity rx2800 - i2 User's & Service Manual

7 Support and other resources

Contacting HP

Before you contact HP

Be sure to have the following information available before you call contact HP:
Technical support registration number (if applicable)
Product serial number
Product model name and number
Product identification number
Applicable error message
Add-on boards or hardware
Third-party hardware or software
Operating system type and revision level

HP contact information

For the name of the nearest HP authorized reseller:
See the Contact HP worldwide (in English) webpage (http://www.hp.com/country/us/en/
wwcontact. html).
For HP technical support:
In the United States, for contact options see the Contact HP United States webpage (http://
welcome. hp.com/country/us/en/contact_us.html). To contact HP by phone:
◦
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7
days a week. For continuous quality improvement, calls may be recorded or monitored.
◦
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
information about Care Packs, refer to the HP website (http://www.hp.com/hps).
In other locations, see the Contact HP worldwide (in English) webpage (http://
welcome.hp.com/ country/us/en/wwcontact.html).

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:
http://www.hp.com/country/us/en/contact_us.html.
After registering, you will receive email notification of product enhancements, new driver versions,
firmware updates, and other product resources.

HP Insight Remote Support Software

HP strongly recommends that you install HP Insight Remote Support software to complete the
installation or upgrade of your product and to enable enhanced delivery of your HP Warranty,
HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements
your monitoring, 24x7 to ensure maximum system availability by providing intelligent event
diagnosis, and automatic, secure submission of hardware event notifications to HP, which will
initiate a fast and accurate resolution, based on your product's service level. Notifications may be
126 Support and other resources