Obtaining Technical Support On The Central Admin Server - Fujitsu 6010N - fi - Document Scanner Operator's Manual

5.17.3 Obtaining Technical Support on the Central Admin Server

If any problems occur when setting up or using central admin, technical support information on the
Central Admin Server can be collected to help determine the cause of the problem.
To obtain technical support information, execute "AmInvestigate.exe" in the command
prompt on the computer installed with the Central Admin Server software.
When obtaining technical support, the Central Admin Sever is in a temporarily suspended state. Do
not try to obtain technical support unless requested by your FUJITSU scanner dealer, or a problem
occurs.
Command storage location
Under the [\AmManager\Bin] folder in the installation folder of the Central Admin
Server software
Command executable format
AmInvestigate.exe -d OutputFolder [-p EncryptedPassword] [-v]
The character string shown in italics is variable.
To show the status of the process, specify -v.
Return value
0
Succeeded
other than 0
Failed
The information is output to the specific output folder for each type. If an encrypted password is
specified, the technical support information is encrypted.
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