Obtaining Technical Support - Fujitsu 6010N - fi - Document Scanner Operator's Manual

4.10.6 Obtaining Technical Support

If any problems occur when setting up or using the scanner, technical support information can be
collected to help determine the cause of the problem.
The information obtained should be sent to your FUJITSU scanner dealer along with the scanner
when given for repair.
1. Select the [Maintenance] tab on the top menu.
2. Select the [Technical Support] tab on the left side menu.
The "Technical Support" screen appears.
3. Press the [Download] button.
The "File Download - Security Warning" dialog box appears.
4. Press the [Save] button.
HINT
The "Save As" dialog box appears.
5. Name the file and specify where it should be saved.
6. Press the [Save] button.
The technical information is downloaded.
180
The size of the user log file is displayed in the "File Download - Security
Warning" dialog box. Make sure there is enough free space on the disk
where it is to be saved and press the [Save] button. If there is not enough
free disk space, an incomplete file may be saved.