It Is Impossible To Book Resources After A Cisco Tmsxn Upgrade; Server Connection Problems; Figure 20: Adding An Admin Role; Cisco Tms Extension For Ibm Lotus Notes – Installation And Getting Started Guide - Cisco TELEPRESENCE MANAGEMENT SUITE EXTENSION - INSTALLATION GUIDE FOR IBM LOTUS NOTES 11.3.1 Installation And Getting Started Manual

Figure 20: Adding an Admin role

It is impossible to book resources after a Cisco TMSXN
upgrade
Sometimes after upgrading from a previous Cisco TMSXN version, you may experience difficulties
booking Cisco TMS resources from Lotus Clients. A typical case is:
1. You create a meeting and book a Cisco TMS resource (room).
2. You do not get an acceptance/decline email message and your meeting is not visible in Cisco
TMS after the expected time has passed (maximum 15 minutes in a default configuration).
There are two potential places to check:

First, check that both Lotus Agents TMS Trigger and Scheduled Synchronizer are enabled and
set to scheduled execution on your Domino Server (default is 5 every minute). Wait (maximum 15
minutes in a default configuration) and verify that bookings are processed.
 If the booking is still not processed open Video Conference Resources database in Notes as
Administrative user, open Resources view, select all resources and execute action Run
Synchronizer from the Actions menu.

Server connection problems

If you experience Domino connection problems saying that the TCP/IP host not found, this indicates a
general Domino set up problem that is not related to the Cisco TMSXN component. However, testing
indicates that the following steps can solve this issue.

Cisco TMS Extension for IBM Lotus Notes – Installation and getting started guide

Troubleshooting Cisco TMSXN
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