Call Trace; Call Waiting; Answering The Second Call - Cisco 7912 - TEKELEC Manual

Call Trace

Call Trace

Call Waiting

Answering the Second Call

28 System Telephone Features
3. A voice prompt will repeat the last incoming number. You may press 1 to
return the call or hang up.
4. If you entered 1, wait for the called party to answer.
5. If you pressed Dial, pick up the handset and press the Hold button to speak
with the caller.
Call Trace allows you to record the telephone number of an offending call, but must
be performed immediately after the offending call is ended.
NOTE: The feature will not work if Call Waiting is triggered while you are receiving the
offending call.
1. Hang up.
2. Press *57 on the telephone keypad.
3. Press the Dial soft key or pickup the handset.
The last number that called you is traced. After you initiate Call Trace, a recording
informs you if the trace succeeded and provides you with an 800 number you can
use to take legal action.
Your phone number and the caller ID of the offending caller is recorded in the
phone system's Call Data Record (CDR). Check with your service provider to
retrieve the phone number of the traced call from the CDR. Note the time and date
that you traced the call, as this will help the system administrator find the call in the
CDR file.
If your phone is configured with Call Waiting, you can answer an incoming call
without disconnecting from the current call.
If a call comes in while you are on the phone, you will hear a single beep repeated
approximately every ten seconds.
NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone
in the hunt group before you will be able to pick up the second incoming call.
To answer a second call without ending the current call, press the Answer softkey.
The first call is placed on hold and you will be connected to the new incoming call.
Cisco 7912 Telephone User Guide
620-05600350