Epson C823781 - Net Print Server Administrator's Manual page 236

Unable to set the IP address using the arp/ping commands.
Cause
The print server is not
connected to the network.
The printer is located beyond
the router.
The Model Name and IP Address do not appear in the EpsonNet
WinAssist dialog box.
Cause
If a valid IP address is not set,
the items indicated in the
dialog box mentioned above
may not appear.
An extra account is generated when using the dial-up network.
Cause
NetWare is set to Enable
even though you are not
using NetWare.
How to acquire an IP address.
To acquire your IP address, you need to apply to the NIC (Network
Information Center) in your country.
224
Troubleshooting
What to do
Connect the print server to the network,
and check the network environment.
The printer and the computer must be in
the same segment.
What to do
Set a valid IP address.
Refresh the status by selecting Refresh
from the View menu.
Increase the length of time before a
timeout. To do this, select Timeout from
the Tool menu. Note that doing so can
cause EpsonNet WinAssist to run more
slowly.
What to do
Set NetWare to Disable on the NetWare
screen of EpsonNet WebAssist.