Problems With The Scanner; Scanner Lights Indicate An Error; A Message Prompting You To Perform Cleaning (Regular Cleaning) Is Displayed; The Scanner Does Not Turn On - Epson Ds-1730 User Manual

Solving Problems

Problems with the Scanner

Scanner Lights Indicate an Error

Check the following if the scanner lights indicate an error.
O Make sure there are no originals jammed in the ADF.
O Make sure the ADF cover is closed.
O Make sure the scanner is connected to your computer properly.
O Make sure Epson Scan 2 is installed correctly.
O If the firmware update fails and the scanner enters recovery mode, update the firmware again using a USB
connection.
O Restart the scanner. If the problem is not solved, the product may be malfunctioning. Also, the light source in
the scanner unit may need to be replaced. Contact your dealer. In the U.S., Canada, and Latin America, contact
Epson Support.
Related Information
"Error Indicators" on page 17
&
"Paper Jams, Paper Feed Errors, and Document Protection Issues Occur Frequently" on page 88
&
A Message Prompting You to Perform Cleaning (Regular Cleaning) is
Displayed
This message is displayed when the Regular Cleaning notification setting is enabled, and the set number of scans
has been reached.
Clean the ADF, and then use Epson Scan 2 Utility to reset the scan count after cleaning.
Related Information
"Cleaning the ADF" on page 68
&
"Resetting the Number of Scans After Cleaning the ADF (Regular Cleaning)" on page 72
&

The Scanner Does Not Turn On

O Make sure the power cord is securely connected to the scanner and an electrical outlet.
O Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can
turn the power on.

The Scanner Turns Off Unexpectedly

Check the auto power off setting in Epson Scan 2 Utility. If the auto power off setting is enabled, the scanner turns
off automatically after a set time.
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Problems with the Scanner

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The Scanner Turns Off Unexpectedly
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