Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In the U.S.A.
Call the KitchenAid Customer eXperience Center toll free:
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Use and maintenance procedures.
Accessory and repair parts sales.
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors and service
companies. KitchenAid designated service technicians are
trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
For one year from the original date of purchase, when this microwave is installed, operated and maintained according to instructions
attached to or furnished with the product, KitchenAid brand of Whirlpool Corporation or Whirlpool Canada LP (hereafter "KitchenAid")
will, at its sole option, either pay for factory specified parts and repair labor to correct defects in materials or workmanship or replace
the product. If replaced, the unit will be covered by the remaining one-year limited warranty of the original unit. See service instructions
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT
OUR DISCRETION AS PROVIDED HEREIN. Service must be provided by a KitchenAid designated service company. This limited
warranty is valid in the United States or Canada and applies only when the microwave is used in the country in which it was purchased.
This limited warranty is effective from the date of the original consumer purchase. Proof of original purchase date is required to obtain
service or replacement under this limited warranty.
ASSISTANCE OR SERVICE
ONE YEAR LIMITED WARRANTY
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Part Number W10451786
Turntable Support and Rollers
Part Number W10451792
affresh™ Kitchen Appliance
Part Number W10355010
affresh™ Stainless Steel
Part Number W10355016
This countertop microwave oven can be built in by using one of
the following trim kits*. These kits are available from the dealer or
can be ordered by kit model number. See "Assistance or Service"
section for the toll-free number.
KIT MODEL NUMBERS/COLORS
27" (68.6 cm)
MK2167AW / White
MK2167AB / Black
MK2167AS / Stainless
30" (76.2 cm)
MK2160AW / White
MK2160AB / Black
MK2160AS / Stainless
*The built-in trim kits can be installed over any (electric or gas)
built-in wall oven, up to 30" (76.2 cm).
Part Number W10451789
affresh™ Stainless Steel Wipes
Part Number W10355049
Heavy Duty Degreaser
Part Number 31552A