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Troubleshooting
This chapter provides tips for determining the cause of and resolving the most common
errors associated with RHN Satellite Server. If you need additional help, contact Red Hat
Network support at https://rhn.redhat.com/help/contact.pxt. Log in using your Satellite-
entitled account to see your full list of options.
In
addition,
you
the Satellite and send them to Red Hat for further diagnosis. Refer to
Section 7.5 Satellite Debugging by Red Hat for instructions.
7.1. Log Files
Virtually every troubleshooting step should start with a look at the associated log file or
files. These provide invaluable information about the activity that has taken place on the
device or within the application that can be used to monitor performance and ensure proper
configuration. See Table 7-1 for the paths to all relevant log files:
Component/Task
Apache HTTP Server
RHN Satellite Server
RHN Satellite Server
Installation Program
Database installation -
Embedded Database
Database population
RHN Satellite
Synchronization Tool
Monitoring infrastructure
Monitoring notifications
RHN DB Control - Embedded
Database
RHN Task Engine
(taskomatic)
may
package
Log File Location
/var/log/httpd/
/var/log/rhn/
/var/log/rhn_satellite_install.log
/var/log/rhn/rhn-database-installation.log
/var/log/rhn/populate_db.log
/var/log/rhn/rhn_server_satellite.log
/home/nocpulse/var/
/opt/notification/var/
/var/log/rhn_database.log
/var/log/messages
Chapter 7.
configuration
information
directory
directory
and
logs
directory
directory
from
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