Sonos ZONEPLAYER 90 Setup Manual page 31

24 Sonos ZonePlayer 90 Setup Guide
ZonePlayer not detected during setup
A network or a firewall issue may be preventing the ZonePlayer from joining your Sonos
system. If this is a wireless ZonePlayer, try moving the ZonePlayers closer together, or
wire the ZonePlayer temporarily to see if the problem is related to wireless interference.
If you encounter this message when installing the first wired Sonos component, you can
try the steps below to resolve this issue. If you are still experiencing problems, please
contact the Sonos Customer Service Center.
1. Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses
to operate. First, disable all your firewalls and try to connect again. If this resolves the
problem, then you should configure your firewall to work with the Sonos Desktop
Controller. Please visit our Web site at http://faq.sonos.com/firewall for additional
information. If this does not resolve the problem, you can try step 2 below.
2. Check the router
You can bypass your router's switch to determine whether there are any router
configuration issues by connecting Sonos as follows (note that the ZonePlayer and the
computer still have Internet access in this configuration):