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HP FM892UT#ABA - TouchSmart Tx2-1032cm - Turion X2 Ultra 2.3 GHz Manual

Hp laserjet mfp - analog fax accessory 300 send fax driver.
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   Summary of Contents for HP FM892UT#ABA - TouchSmart Tx2-1032cm - Turion X2 Ultra 2.3 GHz

  • Page 3

    HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide...

  • Page 4

    Copyright and License Trademark Credits © 2008 Copyright Hewlett-Packard Windows® and Windows® XP are U.S. Development Company, L.P. registered trademarks of the Microsoft Corporation. Reproduction, adaptation, or translation without prior written permission is prohibited, Windows Vista is either a registered except as allowed under the copyright laws.

  • Page 5: Table Of Contents

    Table of contents 1 Setting up Understanding system requirements ....................2 Operating system ......................... 2 Displays ..........................2 Printer ..........................2 Hardware ..........................2 Network ..........................3 Installing the MFP Send Fax driver ...................... 4 Determining if the MFP supports the MFP Send Fax driver ..........4 Upgrading the MFP firmware and downloading the driver ...........

  • Page 6: Table Of Contents

    Setting the sender information ......................58 Setting the fax quality ......................... 60 Setting the notification settings ......................61 Setting the cover page information ..................... 63 Setting the preview preference ......................65 Setting the fax driver printer preferences ................... 66 Setting the billing-code configuration ....................68 4 Troubleshooting Functional errors ..........................

  • Page 7

    Setting up You can use the HP LaserJet MFP Send Fax driver to send faxes from your computer to one or more HP multifunction peripherals (MFP). After it is installed, the driver can be accessed by printing to the MFP Send Fax driver. This guide describes the fax functions that are included with the MFP Send Fax driver and provides instructions about the following tasks: ●...

  • Page 8: Understanding System Requirements, Operating System, Displays, Printer, Hardware

    Understanding system requirements Operating system The MFP Send Fax driver is supported on the following operating systems: ● Windows® 2000 ● Windows® XP ● Windows® XP Professional x64 ● Windows® Server 2003 ● Windows® Server 2003 x64 ● Windows® Vista Displays The MFP Send Fax module supports display types that have a super video graphics adapter (SVGA) resolution of 800 x 600 pixels or greater.

  • Page 9: Network

    Network The MFP Send Fax driver must be used on a network printer. It is not intended to be used on a local printer, USB, and serial or parallel connections. ENWW Understanding system requirements...

  • Page 10: Installing The Mfp Send Fax Driver

    Installing the MFP Send Fax driver This section provides instructions about the following tasks: ● Determining if the MFP supports the MFP Send Fax driver ● Upgrading the MFP firmware and downloading the driver ● Verifying that the MFP e-mail feature is configured (optional) ●...

  • Page 11: Upgrading The Mfp Firmware And Downloading The Driver

    Upgrading the MFP firmware and downloading the driver To upgrade the MFP firmware and download the MFP Send Fax driver on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp, use the following steps: View the configuration information on the MFP control panel to determine the current firmware version.

  • Page 12

    If the CD that came with the MFP or fax accessory is not available, download the MFP Send Fax driver. Click Back to return to the Select operating system pane. NOTE: If you do not return to the Select operating system pane when you click Back, see step 2 for instructions about navigating to it.

  • Page 13

    NOTE: The firmware datecode is in the following format: YYYYMMDD XX.XXX.X. The first string of numbers is the date, where YYYY represents the year, MM represents the month, and DD represents the date. For example, a firmware datecode that begins with 20040225 represents February 25, 2004.

  • Page 14: Verifying That The Mfp E-mail Feature Is Configured (optional), Configuring The Billing-code Feature (optional)

    Click Save. After the file has been downloaded, close the File Download dialog box, if necessary. Install the downloaded firmware file. See the appropriate MFP user guide for instructions about installing the remote firmware update (RFU): ● HP LaserJet M3035MFP and M3037MFP Series User Guide ●...

  • Page 15: Installing The Driver

    NOTE: If the billing-code feature is enabled on the MFP, a billing-code entry is required for walk- up fax jobs sent from the MFP. Enable the billing code on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP: On the MFP control panel, touch Administration.

  • Page 16

    Under Local or Network Printer, select Local printer attached to this computer. Click Next. NOTE: Select Local printer attached to this computer to install the MFP Send Fax driver on a network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer.

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    In the Use the following port drop-down menu, select the name or IP address of the MFP. Click Next and then go to step 13. ENWW Installing the MFP Send Fax driver...

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    If your computer is not connected to the MFP, select Create a new port under Select a Printer Port. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next. Chapter 1 Setting up ENWW...

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    In the Add Standard TCP/IPPrinter Port Wizard dialog box, click Next. ENWW Installing the MFP Send Fax driver...

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    Under Add Port, type the MFP printer name or IP address in the Printer Name or IP Address text box and then click Next. NOTE: The default port name is the name that you typed in the Printer Name or IP Address text box.

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    Under Install Printer Software, click Have Disk. In the Install From Disk dialog box, click Browse. Browse to and select the MFP Send Fax driver .INF file extracted in step 1. NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows XP, and Windows Server 2003 and a 64-bit version for Windows XP Professional x64, Windows Server 2003 x64, and Windows Vista.

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    Click OK. Under Install Printer Software, click Next. Chapter 1 Setting up ENWW...

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    In the Printer name text box under Name Your Printer, type a name for the printer. The default printer name is HP MFP Send Fax. Click Next. ENWW Installing the MFP Send Fax driver...

  • Page 24

    Under Printer Sharing, click Next. NOTE: You can share the printer by selecting Share name on the Printer Sharing window. The MFP Send Fax driver is then available for a Point-and-Print connection. Some features, such as fax preview, are not available if the driver is accessed by using a Point-and-Print connection. Under Print Test Page, select Yes to print a test page and then click Next.

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    NOTE: Selecting Yes to print a test page sends a fax. No page is printed. In the Completing the Add Printer Wizard dialog box, click Finish to complete the wizard and continue sending a test fax. ENWW Installing the MFP Send Fax driver...

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    In the HP MFP Send Fax dialog box, click the Fax Job tab. NOTE: The Setup information is not required to send a test page. To set the default sender information and fax settings for all faxes, see Configuration on page Chapter 1 Setting up ENWW...

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    In the Fax Number text box under Fax To, type the fax number where the test page will be sent, click To -> to enter the number in the Fax Recipients list. Click Send. ENWW Installing the MFP Send Fax driver...

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    The preview window opens if you selected Show Preview Before Sending Fax on the Setup tab. On the toolbar, click Send Fax. A message appears asking if the test page printed. Verify that the test page printed on the receiving fax machine and then click OK. NOTE: The test page is delivered to the fax number that you typed in the Fax Number text box on the Fax Job tab.

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    Under Choose a local or network printer, click the Add a local printer button. NOTE: Select Choose a local or network printer to install the MFP Send Fax driver on a network printer. The printer name is HP MFP Send Fax when the driver is installed on a local printer. If you select Add a network, wireless or Bluetooth printer, then the IP address of the computer is required.

  • Page 30

    In the Use an existing port drop-down menu, select the name or IP address of the MFP. Click Next and then go to step 12. Chapter 1 Setting up ENWW...

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    If your computer is not connected to the MFP, select Create a new port under Choose a printer port. In the Type of port drop-down menu, select Standard TCP/IP Port. Click Next. ENWW Installing the MFP Send Fax driver...

  • Page 32

    Under Type a printer hostname or IP address, type the MFP printer name or IP address in the Hostname or IP address text box and then click Next. NOTE: The default port name is the name that you typed in the Hostname or IP address text box.

  • Page 33

    Under Install the print driver, click Have Disk. In the Install From Disk dialog box, click Browse. Browse to and select the MFP Send Fax driver .INF file extracted in step 1. NOTE: Two versions of the .INF file are available: a 32-bit version for Windows 2000, Windows XP, Windows Server 2003, and Windows Vista;...

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    Click OK. Under Install the printer driver, click Next. Chapter 1 Setting up ENWW...

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    In the Printer name text box the default name HP MFP Send Fax is displayed. You can change this name by typing a new name in the text box. Click Next. ENWW Installing the MFP Send Fax driver...

  • Page 36

    A screen with a test page option is displayed. To send a test fax to another machine, click Print a test page NOTE: Although the button option is labeled Print a test page, no page is printed locally. Click Finish. Chapter 1 Setting up ENWW...

  • Page 37: Uninstalling The Hp Mfp Send Fax Driver

    Uninstalling the HP MFP Send Fax driver To uninstall the MFP Send Fax driver, use the following steps: To uninstall the MFP Send Fax driver in Windows XP Click Start, click Settings, and then click Printers and Faxes. In the Printers and Faxes window, right-click the MFP printer where MFP Send Fax is installed and then click Delete.

  • Page 38

    Chapter 1 Setting up ENWW...

  • Page 39

    Faxing This chapter provides information about sending faxes and using the MFP Send Fax phone book: ● Sending a fax to a single recipient ● Sending a fax to multiple recipients ● Sending a fax by using the phone book ●...

  • Page 40: Sending A Fax To A Single Recipient

    Sending a fax to a single recipient To send a fax to a single recipient, use the following steps: Open the document to be faxed in the software program in which it was created. Click File and then click Print. Select the HP MFP Send Fax driver from the list of printers.

  • Page 41

    Click Add to Phone Book to add the recipient information to the MFP Send Fax phone book. This step is optional. NOTE: Click Clear Fields to remove all of the values in the Recipient Name, Fax Number, and Company Name text boxes. The default cover page information appears under Include With Fax in the HP MFP Send Fax dialog box.

  • Page 42

    If you selected Show Preview Before Sending Fax on the Setup tab, a preview of the fax job appears. Review the fax for accuracy. NOTE: The preview function is not available when you use Point-and-Print. Point-and-Print is a Windows feature that you can use to connect, print, or fax to a remote printer without using installation disks.

  • Page 43: Sending A Fax To Multiple Recipients

    Sending a fax to multiple recipients To send a fax to a multiple recipients, use the following steps: Open the document to be faxed in the software program in which it was created. Click File and then click Print. Select the HP MFP Send Fax driver from the list of printers. Click OK or Print.

  • Page 44

    Click Add to Phone Book to add the recipient information to the MFP Send Fax phone book. This step is optional. NOTE: Click Clear Fields to remove all of the values in the Recipient Name, Fax Number, and Company Name text boxes. Click To ->...

  • Page 45

    If you selected Show Preview Before Sending Fax on the Setup tab, a preview of the fax job appears. Review the fax for accuracy. NOTE: The preview function is not available when you use Point-and-Print. Point-and-Print is a Windows feature that you can use to connect, print, or fax to a remote printer without using installation disks.

  • Page 46: Sending A Fax By Using The Phone Book

    Sending a fax by using the phone book To send a fax by using the phone book, use the following steps: Open the document to be faxed in the software program in which it was created. Click File and then click Print. Select the HP MFP Send Fax driver from the list of printers.

  • Page 47

    In the Add Recipients From Phone Book dialog box, select the name of each fax recipient and click To -> to populate the Fax Recipients field. After you have added all of the fax recipients to the Fax Recipients field, click OK. NOTE: The maximum number of fax recipients is 100.

  • Page 48

    If the billing-code feature is enabled, type the billing code under Billing Information in the HP MFP Send Fax dialog box. The billing code can be changed for any individual fax job. To send the fax to all of the fax recipients with the default sender, fax quality, notification information, and preview preferences, click Send.

  • Page 49

    If you selected Show Preview Before Sending Fax on the Setup tab, a preview of the fax job appears. Review the fax for accuracy. NOTE: The preview function is not available when you use Point-and-Print. Point-and-Print is a Windows feature that you can use to connect, print, or fax to a remote printer without using installation disks.

  • Page 50: Canceling A Fax Job

    Canceling a fax job Three methods are available to cancel a fax job on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp: Click Cancel Fax in the fax preview window. On the MFP control panel, press the fax icon and then press the red Stop/Cancel button.

  • Page 51: Inserting Special Characters In The Fax Number

    Inserting special characters in the fax number The Fax Number text field accepts special characters in addition to the numbers 0 through 9. Table 2-1 Special characters Special Character Function Use a hyphen in the fax number to make the number easier to read.

  • Page 52: Editing The Phone Book, Adding Names To The Phone Book

    Editing the phone book The phone book can be used to store the contact information that appears under Fax To in the HP MFP Send Fax dialog box. Names can be added and removed from the phone book. The MFP Send Fax phone book can be imported and exported. Adding names to the phone book NOTE: You can add names to the phone book or the Fax Job tab by clicking the book icon, or on the...

  • Page 53

    In the Add Recipients from Phone Book dialog box click Edit Phone Book. This opens the Edit Phone Book dialog box. In the Edit Phone Book dialog box, click Add Entry to open the Add Entry to Phone Book dialog box. Type the recipient name, fax number, and company name, and then click OK.

  • Page 54: Adding Groups To The Phone Book, Removing Names From The Phone Book

    Adding groups to the phone book NOTE: You can add a group to the phone book on the Fax Job tab by clicking the book icon, or on the Setup tab by clicking Edit Phone Book. If you add a group from the Setup tab, go to step 3 of this procedure.

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    To remove names from the phone book, use the following steps: On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box, click the book icon. This opens the Add Recipients from Phone Book dialog box. ENWW Editing the phone book...

  • Page 56

    In the Add Recipients from Phone Book dialog box, highlight a name in the list and click Edit Phone Book. Chapter 2 Faxing ENWW...

  • Page 57: Editing Names In The Phone Book

    In the Edit Phone Book dialog box, select the name that you want to delete and then click Delete. Verify the delete in the CONFIRM dialog box. Clicking Yes permanently deletes this entry from the Phone Book. Editing names in the phone book NOTE: You can edit names in the phone book on the Fax Job tab by clicking the book icon, or on the Setup tab by clicking Edit Phone Book.

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    To edit names in the phone book, use the following steps: On the Fax Job tab under Fax To in the HP MFP Send Fax dialog box, click the book icon. Chapter 2 Faxing ENWW...

  • Page 59

    In the Add Recipients From Phone Book dialog box, select the name that you want to edit and then click Edit Phone Book. This opens the Edit Phone Book dialog box. In the Edit Phone Book dialog box, highlight an existing name and click Edit. The Edit Phone Book Entry dialog box opens and displays the current contact information.

  • Page 60: Exporting Phone Book Entries To A Comma-separated Values (csv) Formatted File

    Exporting phone book entries to a comma-separated values (CSV) formatted file You can export contact information from the phone book to a .CSV file. You can export names from the phone book from the Fax Job or the Setup tab. ●...

  • Page 61: Importing Phone Book Entries From A Csv Formatted File

    Importing phone book entries from a CSV formatted file You can import contact information to the phone book from a properly formatted CSV file. When importing from a CSV file, the software assumes that the first record in the file is a header record so the contents of the first record are not imported.

  • Page 62: Voice Calls And Retries, Fax Call Report, Fax Activity Log, T.30 Report

    Voice Calls and Retries Voice calls are not included in the Fax Activity log and do not generate a T.30 report. The following sections provide information on retries of a fax job. Fax Call Report When all fax attempts have been exhausted, a Fax Call Report will be printed for a fax send. It shows the fax job log ID.

  • Page 63

    Configuration This chapter provides information about configuring the default settings for the MFP Send Fax driver by using the Edit Defaults button on the Setup tab: ● Setting the sender information ● Setting the fax quality ● Setting the notification settings ●...

  • Page 64: Setting The Sender Information

    Setting the sender information The default sender information is included on all faxes that you send by using the MFP Send Fax driver, including cover pages. The sender information can be changed for individual faxes by using the text fields on the Setup tab. NOTE: To apply any changes to the current job only, select the Apply Defaults to this job check box before exiting the Default Settings dialog box.

  • Page 65

    Under Sender Information in the Default Settings dialog box, type the default sender name, company name, fax number, and voice phone number. NOTE: The information in the sender information fields on the Setup tab is updated the first time that the sender information is typed in the sender information fields in the Default Settings dialog box.

  • Page 66: Setting The Fax Quality

    Setting the fax quality The fax quality setting defines the resolution that the MFP uses to send the fax. The following are the available quality settings: ● Standard: 200 x 100 dots per inch (dpi) ● Fine: 200 x 200 dpi ●...

  • Page 67: Setting The Notification Settings

    Setting the notification settings The notification settings determine when and how notification of the status of an outgoing fax is sent. To change the notification settings, use the following steps: On the Setup tab, click Edit Defaults. Under Notification in the Default Settings dialog box, select when to receive notifications: ●...

  • Page 68

    NOTE: The e-mail function must be configured on the MFP in order to receive an e-mail notification. Click OK. NOTE: To set all of the default information at the same time, select the sender information, fax quality, cover page, and preview settings and then click OK. Chapter 3 Configuration ENWW...

  • Page 69: Setting The Cover Page Information

    Setting the cover page information Standardize the look of the fax cover page by using a default cover page. Fields are available for notes, a subject line, and a company logo or other image. The cover-page settings can be modified on the Fax Job tab for individual fax jobs.

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    NOTE: To set all of the default information at the same time, select the sender information, fax quality, notification, and preview settings and then click OK. NOTE: When cover page is used with multiple recipients, the preview will only show the cover page for the first recipient.

  • Page 71: Setting The Preview Preference

    Setting the preview preference The preview preference can be set to automatically preview every fax job before it is sent. To preview every fax job before it is sent, use the following steps: On the Setup tab, click Edit Defaults. Under Preview in the Default Settings dialog box, select Show Preview Before Sending Fax to preview each fax automatically before it is sent.

  • Page 72: Setting The Fax Driver Printer Preferences

    Setting the fax driver printer preferences To set the basic MFP Send Fax driver printing options through Windows, use the following steps: Click Start, click Settings, and then click Printers and Faxes. On the Printers and Faxes window, right-click HP MFP Send Fax and then click Printing Preferences.

  • Page 73

    Click Services to check the status of the printer and supplies or to start the embedded Web server. The Services tab options only appear if the MFP Send Fax driver is connected to a valid TCP/IP port. NOTE: See the appropriate MFP user guide for more information about the Embedded Web server.

  • Page 74: Setting The Billing-code Configuration

    Setting the billing-code configuration HP MFP Send Fax supports the use of billing codes when sending faxes. To enable or disable the billing-code feature on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp through the MFP control panel after the MFP Send Fax driver has been installed, use the following steps: On the MFP control panel, press Menu.

  • Page 75: Troubleshooting

    Troubleshooting Use the information in this chapter to troubleshoot general fax issues: ● Functional errors ● Warning messages ● Error messages ENWW...

  • Page 76: Functional Errors, The Test Page Does Not Print, The E-mail Notification Is Disabled

    Functional errors The following sections describe issues that might occur when using the HP MFP Send Fax driver. The test page does not print View the MFP Send Fax configuration information on the MFP control panel to determine if the driver installation was successful and the PC Fax Send feature is enabled.

  • Page 77: An E-mail Confirmation Is Not Received

    ● HP LaserJet 9040mfp/9050mfp User Guide ● HP Color LaserJet 9500mfp User Guide To update the HP MFP Send Fax settings after enabling the e-mail feature on the MFP, use the following steps: Click Start, click Settings, and then click Printers and Faxes. Under Printer Tasks in the Printers and Faxes window, right-click the name of the MFP and then click Properties.

  • Page 78: Pc Fax Send Or Pc Fax Send Does Not Appear On The Mfp Control Panel

    PC FAX SEND or PC Fax Send does not appear on the MFP control panel PC FAX SEND or PC Fax Send does not appear on the MFP control panel after installing the MFP Send Fax driver. Firmware is packaged in bundles called remote firmware updates (RFUs). These bundles contain firmware updates for the MFP and different sub-systems located in the MFP.

  • Page 79: The Bitmap Does Not Appear Or Print On The Cover Page

    The bitmap does not appear or print on the cover page The bitmap file will not appear or print on the cover page if the bitmap file is too large. The fax image- rendering process will bypass rendering the image on the cover page if the performance of the computer would be significantly reduced.

  • Page 80: The Billing Code Text Box Does Not Appear

    In the Automatic Configuration: drop-down menu, select Update Now. Click OK. The billing code text box does not appear If the billing-code feature was disabled at the MFP when the MFP Send Fax driver was installed, the Billing Code text box does not appear on the Fax Job tab. Enable billing codes and make the Billing code text box available on the Fax Job tab on the HP LaserJet 4345mfp and 9040/9050mfp and the HP Color LaserJet 4730mfp and 9500mfp.

  • Page 81: The Default Fields Do Not Refresh, Changed Settings Do Not Take Effect

    Enable billing codes and make the Billing code text box available on the Fax Job tab on the HP LaserJet M3035MFP, M3027MFP, M4345MFP, M5025MFP, M5035 MFP, and HP Color LaserJet CM4730 MFP and CM6040 MFP. Touch Administration. Scroll to and touch Initial Setup.

  • Page 82: Changed Settings Do Not Take Effect In A Point-and-print Installation

    In the Automatic Configuration: drop-down menu, select Update Now. Click OK. Changed settings do not take effect in a Point-and-Print installation If you are using a Point-and-Print installation, the notification, billing code, billing-code length, and fax- enabled features cannot be refreshed by using the Update Now feature. To make these setting changes take effect in a Point-and-Print installation, delete the Send Fax printer and then reinstall the printer.

  • Page 83: Warning Messages, Pc Fax Feature May Be Disabled At The Mfp Warning

    Warning messages The following warning messages might appear when you use the HP MFP Send Fax driver. PC fax feature may be disabled at the MFP warning The PC fax feature may be disabled at the MFP warning appears if the driver port has been changed. To update the configuration settings, use the following steps: In the MFP Send Fax Warning message box, click OK.

  • Page 84: Error Messages

    Error messages If a fax problem occurs that prevents or interrupts sending or receiving a fax, an error message is generated that helps determine the cause of the problem. Here is a list of messages and their cause/ solution. Table 4-1 Error messages At least one fax number is required Cause...

  • Page 85

    Table 4-1 Error messages (continued) The e-mail address is not in a recognized format. Do you still want to use it? Cause Solution The e-mail address in the E-mail address text box on the Click Yes to send the e-mail to the specified address. Setup tab is not a valid e-mail address.

  • Page 86: Chapter 4 Troubleshooting

    Table 4-1 Error messages (continued) Duplicate group name specified Cause Solution An identical group name exists. Type in a new unique group name. Export error Cause Solution The phone book could not be exported as a result of a file-write Be sure the location where the phone book is to be saved is error or insufficient disk space.

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