HP StorageWorks 12000 User Manual page 222

Symptom
HP StorageWorks Data Protector
5.1 does not display the VLS cart-
ridge barcodes.
VLS performance is being reduced
by test unit ready (TURs) from a
Windows host with access to the
VLS.
222 Troubleshooting
Possible causes
By default, the barcode reader
support is turned off in Data Protect-
or 5.1.
The Removable Storage Manager
or Removable Storage program on
a Windows host is submitting TURs
to the VLS.
Solution
To turn on barcode reader support
in Data Protector:
1. Click Device & Media.
2. Right-click the VLS library name
and select Properties.
3. Click the Control tab.
4. Click the Barcode reader support
box to select it.
Stop the Removable Storage Man-
ager or Removable Storage pro-
gram, and set the startup type to
Disabled on the Windows host us-
ing the Services utility located un-
der Control Panel > Administrative
Tools.