2.5 Active/inactive support for controller software
This table identifies which versions of controller software are active and inactive. Active and inactive are defined as:
– Active: An active version has full Engineering support. Issues are addressed and patches can be provided.
– Inactive: An inactive version has limited Engineering support. Customers will be requested to move to an active version. Engineering is available for consultation
but lab resources are not available to address issues. The escalation path for an issue on an inactive version is limited. The oldest active software version goes
inactive approximately six months after a new version is released. For example, if the current active versions are 09520000, 09521000, and 09522000,
09520000 goes inactive six months after 09534000 is released.