Troubleshooting - Xerox XDM5205DWU - DocuMate 520 User Manual

Troubleshooting

DocuMate 520 Scanner User's Guide
In addition to the troubleshooting information contained in this
section, please see the Readme file on your installation CD. The
Readme file contains additional information that may help you
diagnose problems with the scanner.
If you try the troubleshooting procedures described in this section
and in the Readme file, and the scanner still has problems, you
may have a malfunctioning scanner. Refer to the technical support
card you received with your scanner for contact information. Also
visit our web site at www.xeroxscanners.com for additional
technical information.
Problem: The scanner won't scan. What's wrong?
Check for one of these possible problems:
• Is a cable loose or not plugged in securely? Inspect all
cable connections. Make sure all the cables are plugged in
securely.
• Is the scanner's status light on? Turn on the scanner's
power. If the status light doesn't come on, plug the power
supply into another electrical outlet.
• Is the scanner's locking tab in the locked position? Slide
the locking tab to the unlocked position. If you tried to scan with
the scanner locked, you must restart your computer after
unlocking the scanner.
• Did you restart the computer after installing the software?
If you didn't restart the computer, it may not have loaded all of
the software files. Try restarting your computer.
• Did you select another TWAIN source for acquiring
images? If you use multiple TWAIN devices with your
computer, you may have selected another source for images.
Start the PaperPort software and click the Scan icon on the
PaperPort command bar and make sure DocuMate 520 is
selected as your scanner.
Problem: During installation I got the error message:
PaperPort Installation is not complete. What do I do?
The installation procedure was not successful. You need to reinstall
the PaperPort software.
Maintenance
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