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UNVENTED (VENT-FREE) GAS LOG HEATER
OWNER'S OPERATION AND INSTALLATION MANUAL
Patent Pending
18", 24" AND 30" VARIABLE
MANUALLy-CONTROLLED
MODELS
CRL2718PA/NA
CRL3124PA/NA
CCL3018PA/NA
CCL3924PA/NA
Biltmore Split Oak, Seasonal Oak and Smoky Mountain Oak Logs
Variable Manually-Controlled Models Also
Design-Certified As Vented Decorative Appliances
WARNING: If the information in this manual is not fol-
lowed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor's
phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency or the gas supplier.
Save this manual for future reference.
For more information, visit www.desatech.com
18", 24" AND 30"
THERMOSTATICALLy-CONTROLLED
MODELS
CCL3018PTA/NTA
CCL3924PTA/NTA
CCL3930PTB/NTB
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Table of Contents
Related Manuals for Comfort Glow CCL3018PA/NA
Summary of Contents for Comfort Glow CCL3018PA/NA
- Page 1 18", 24" AND 30" VARIABLE MANUALLy-CONTROLLED MODELS CRL2718PA/NA CRL3124PA/NA CCL3018PA/NA CCL3924PA/NA Biltmore Split Oak, Seasonal Oak and Smoky Mountain Oak Logs Variable Manually-Controlled Models Also Design-Certified As Vented Decorative Appliances WARNING: If the information in this manual is not fol- lowed exactly, a fire or explosion may result causing property damage, personal injury or loss of life.
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Page 2: Table Of Contents
WARNING: Improper installation, adjustment, altera- tion, service or maintenance can cause injury or prop- erty damage. Refer to this manual for correct installation and operational procedures. For assistance or addi- tional information consult a qualified installer, service agency or the gas supplier. WARNING: This appliance is for installation only in a solid-fuel burning masonry or UL127 factory-built fire- place or in a listed ventless firebox enclosure. -
Page 3: Safety Information
SAFETy INFORMATION WARNING: This product con- tains and/or generates chemicals known to the state of California to cause cancer or birth defects or other reproductive harm. IMPORTANT: Read this owner’s manual carefully and completely before trying to assemble, operate or service this heater. Improper use of this heater can cause serious injury or death from burns, fire, explosion,... -
Page 4: Local Codes
SAFETy INFORMATION Continued 4. If you smell gas • shut off gas supply • do not try to light any appliance • do not touch any electrical switch; do not use any phone in your building • immediately call your gas supplier from a neighbor’s phone. -
Page 5: Product Identification
PRODUCT IDENTIFICATION Log Set Piezo Ignitor Control Knob Base Grate Figure 1 - Vent-Free Gas Log Heater (Logs May Vary by Model, Seasonal Oak Single Burner Model Shown) UNPACkING CAUTION: Do not remove the data plates from the grate as- sembly. - Page 6 AIR FOR COMBUSTION AND VENTILATION Continued Exhaust fans, fireplaces, clothes dryers and fuel burning appliances draw air from the house to operate. You must provide adequate fresh air for these appliances. This will insure proper venting of vented fuel-burning appliances. pROVIDING ADEQUATE VENTILATION The following are excerpts from National Fuel...
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Page 7: Air For Combustion
AIR FOR COMBUSTION AND VENTILATION Continued Example: Gas water heater ____________ Btu/Hr Vent-free fireplace + ___________ Btu/Hr Total = ___________ Btu/Hr Compare the maximum Btu/Hr the space can support with the actual amount of Btu/Hr used. _________Btu/Hr (maximum the space can support) _________Btu/Hr (actual amount of Btu/Hr used) Example: 51,200 Btu/Hr (maximum the space can support) -
Page 8: Installation
INSTALLATION NOTICE: This heater is intended for use as supplemental heat. Use this heater along with your primary heating system. Do not install this heater as your pri- mary heat source. If you have a central heating system, you may run system’s circulating blower while using log heater. - Page 9 INSTALLATION Continued INSTALLATION AND CLEARANCES (Vent-Free Operation Only) WARNING: Maintain the minimum clearances. If you can, provide greater clearances from floor, ceiling and adjoining wall. MINIMUM FIREPLACE CLEARANCE TO COMBUSTIBLE MATERIALS Log Size Side Wall 18", 4", 30" 1" LOG SIzING REQUIREMENTS Minimum Firebox Size Height...
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Page 10: Mantel Clearances
INSTALLATION Continued If Using Mantel You must have noncombustible material(s) above the fireplace opening. Noncombustible materials (such as slate, marble, tile, etc.) must be at least 1/2 inch thick. With sheet metal, you must have noncombustible material behind it. Noncombus- tible material must extend at least 8"... - Page 11 INSTALLATION Continued NOTICE: If your installation does not meet the minimum clear- ances shown, you must do one of the following: • operate the logs only with the flue damper open • raise the mantel to an accept- able height •...
- Page 12 INSTALLATION Continued See chart below for minimum permanent flue opening you must provide. Attach damper clamp so the minimum permanent flue opening will be maintained at all times. Chimney Minimum Permanent Height (ft.) Flue Opening (sq. in.) ' to 15' 39 sq.
- Page 13 INSTALLATION Continued 7. Mark screw locations through holes in mount- ing brackets (see Figure 12 and 13). If install- ing in a brick-bottom fireplace, mark screw locations in mortar joint of bricks. 8. Remove heater base from fireplace. 9. Drill holes at marked locations using 3/16" drill bit.
- Page 14 INSTALLATION Continued For propane/LP units, the installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming gas pressure to between 11 and 14 inches of water. If you do not reduce incoming gas pres- sure, heater regulator damage could occur.
- Page 15 INSTALLATION Continued CAUTION: Make sure exter- nal regulator has been installed between propane/LP supply and heater. See guidelines under Con- necting to Gas Supply, page 13. pRESSURE TESTING GAS SUppLY pIpING SYSTEM Test Pressures In Excess Of 1/2 PSIG (3.5 kPa) 1.
- Page 16 4. Locate holes on the bottom of crossover log (#4). Slide front hole onto the left pin (CCL3924PTA/NTA or CCL3930PTB/ NTB) or middle pin (CCL3018PA/NA or CCL3018PTA/NTA) on the middle log (#2) and the pin on the back log (#3). See Figure 22, page 17, for placement.
- Page 17 Figure 23 - Installing Crossover Log #5 (CCL3930PTB/NTB Shown) 113097-01E Crossover Log (#5) Middle Log (#) Figure 24 - Installing Crossover Log #5 and Log #6 (CCL3018PA/NA and Crossover Log (#4) Back Log (#3) Front Log (#1) Figure 25 - Installing Crossover Log #6...
- Page 18 INSTALLATION Continued Single Burner Seasonal Oak Models CRL2718PA/NA, CRL3124PA/NA WARNING: Failure to posi- tion the parts in accordance with these diagrams or failure to use only parts specifically approved with this heater may result in property damage or personal injury. The Seasonal Oak Log Set is a reversible log set.
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Page 19: Operating Heater
OPERATING HEATER MANUALLy-CONTROLLED MODELS FOR YOUR SAFETY READ BEFORE LIGHTING WARNING: If you do not fol- low these instructions exactly, a fire or explosion may result causing property damage, per- sonal injury or loss of life. A. This appliance has a pilot which must be lighted by hand. - Page 20 OPERATING HEATER Continued 5. Slightly depress and turn control knob counterclockwise position. Press in control knob for five (5) seconds (see Figure 30). Note: You may be running this heater for the first time after hooking up to gas sup- ply.
- Page 21 OPERATING HEATER Continued THERMOSTAT-CONTROLLED MODELS FOR YOUR SAFETY READ BEFORE LIGHTING WARNING: If you do not fol- low these instructions exactly, a fire or explosion may result causing property damage, per- sonal injury or loss of life. A. This appliance has a pilot which must be lighted by hand.
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Page 22: Control Operation
OPERATING HEATER Continued 5. Turn control knob counterclockwise to the PILOT position. Press in control knob for five (5) seconds (see Figure 32). Note: You may be running this heater for the first time after hooking up to gas sup- ply. -
Page 23: Inspecting Burners
INSPECTING BURNERS Check pilot flame pattern and burner flame pat- terns often. pILOT FLAME pATTERN Figure 34 shows a correct pilot flame pattern. Figure 35 shows an incorrect pilot flame pattern. The incor- rect pilot flame is not touching the thermocouple. This will cause the thermocouple to cool. -
Page 24: Service Hints
If so, contact DESA Heating Products’ Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready. You can also visit DESA Heating Products’ techni- cal service web site at www.desatech.com. Ports/Slots Pilot Air Inlet Hole www.desatech.com... -
Page 25: Troubleshooting
WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater. CAUTION: Never use a wire, needle or similar object to clean ODS/pilot. This can damage ODS/pilot unit. Note: All troubleshooting items are listed in order of operation. OBSERVED pROBLEM When ignitor button is pressed, there is no spark at ODS/pilot... - Page 26 OBSERVED pROBLEM Burner does light after ODS/ pilot is lit Delayed ignition of burner Burner backfiring during combustion Slight smoke or odor during initial operation Moisture/condensation noticed on windows Heater produces a whistling noise when burner is lit White powder residue forming within burner box or on adjacent walls or furniture Heater produces a clicking/tick-...
- Page 27 WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.
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Page 28: Optional Positioning Of Thermostat Sensing Bulb
OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB FOR MASONRY AND FACTORY- BUILT METAL FIREPLACE If your log set cycles to pilot, but the room tem- perature drops to a lower than ideal comfort level before the log set comes back on, you may want to reposition the thermostat sensing bulb. -
Page 29: Specifications
OPTIONAL POSITIONING OF THERMOSTAT SENSING BULB Continued 4. The mounting clip must be a minimum of 3" from bottom of fireplace to prevent crimping of capillary. Once you have decided on a location, clean the area thoroughly. Remove the paper backing from the adhesive on back of mounting clip. -
Page 30: Illustrated Parts Breakdown And Parts List
ILLUSTRATED PARTS BREAkDOWN VARIABLE MANUALLY-CONTROLLED BILTMORE SPLIT OAK MODELS CCL3018PA, CCL3018NA, CCL3924PA AND CCL3924NA www.desatech.com 113097-01E... -
Page 31: Parts List
VARIABLE MANUALLY-CONTROLLED BILTMORE SPLIT OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 38 of this manual. CCL3018PA CCL3018NA 11134-03 11134-03 11134-0 111341-03 111341-03 111341-0 111340-03 111340-03 111340-0 111343-03 111343-03 111343-0 111344-0 111344-0 111344-01 111345-0 111345-0 111345-0... - Page 32 ILLUSTRATED PARTS BREAkDOWN THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS CCL3018PTA AND CCL3018NTA www.desatech.com 113097-01E...
- Page 33 THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 38 of this manual pART NUMBER CCL3018PTA 111340-03 111341-03 11134-03 111343-03 111344-0 111345-0 10844-0 09911-01 09887-10 10810-03...
- Page 34 ILLUSTRATED PARTS BREAkDOWN THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS CCL3924PTA, CCL3924NTA, CCL3930PTB AND CCL3930NTB Peg positions vary according to model. www.desatech.com 113097-01E...
- Page 35 THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 38 of this manual. pART NUMBER NO. CCL3924PTA CCL3924NTA CCL3930PTB CCL3930NTB DESCRIPTION 111340-0 111340-0 111340-01 111340-01 111341-0 111341-0 111341-01 111341-01 11134-0 11134-0 11134-01 11134-01 111343-0 111343-0 111343-01 111343-01...
- Page 36 ILLUSTRATED PARTS BREAkDOWN VARIABLE MANUALLY-CONTROLLED SEASONAL OAK MODELS CRL2718PA, CRL2718NA, CRL3124PA AND CRL3124NA www.desatech.com 113097-01E...
- Page 37 VARIABLE MANUALLY-CONTROLLED SEASONAL OAK MODELS This list contains replaceable parts used in your heater. When ordering parts, follow the instructions listed under Replacement Parts on page 38 of this manual. pART NUMBER CRL2718PA CRL2718NA CRL3124PA CRL3124NA DESCRIPTION 113551-01 113551-01 113551-0 113551-0 11355-01 11355-01 11355-0 11355-0 113553-01 113553-01 113553-01 113553-01 113554-01 113554-01 113554-01 113554-01...
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Page 38: Replacement Parts
NOT UNDER WARRANTY Contact authorized dealers of this product. If they can’t supply original replacement part(s), contact your nearest Parts Central (see page 39) or call DESA Heating Products at 1-866-672-6040 for referral information. When calling DESA Heating Products, have ready •... -
Page 39: Parts Central
These Parts Centrals are privately owned businesses. They have agreed to support our customer’s needs by providing original replacement parts and accessories. Tools & Equipment Co. 5 Manila Ave Hamden, CT 06514-0322 1-800-397-7553 203-248-7553 Portable Heater Parts 342 N. County Rd. 400 East Valparaiso, IN 46383-9704 219-462-7441 1-888-619-7060... -
Page 40: Warranty Information
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required to restore this heater to proper operating condition and an allowance for labor when provided by a DESA Heating Products Authorized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product and/or DESA Heating Products who will provide original factory replacement parts.