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DesignJet 2000CP
Service manual
HP DesignJet 2000CP Service Manual
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Brochure
(2 pages)
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Using this Manual
Table of Contents
Safety Symbols
Troubleshooting
Which Firmware Relates to Which Ink System
How Do I Check the Hard Disk Drive Version? (Only Applicable to HP Designjet 2500CP/3500CP)
Is the Printer Using the Latest Firmware Revision
How Do I Upgrade the Firmware Revision on the Flash SIMM
How Do I Upgrade the Postscript Revision on the Flash SIMM
How Can I Copy Firmware Data from One Flash SIMM to a Second Flash SIMM
What Can I Do When a System Error Code Appears on the Front Panel Display
Have You Performed a Service Test on the Failed Component/Assembly
Have You Performed the Necessary Service Calibrations
What Can I Do to Solve Image Quality Problems
What Can I Do if the Printer Has Problems with Media Loading
What Can I Do if the Printer Continuously Rejects Printheads
What Can I Do if the Service Station Is Noisy
What Can I Do if the Carriage Is Noisy
What Can I Do if the Cover Sensors Aren't Working
What Can I Do if the Switch Power off / Check Printhead Path" Message Appears When the Printer Is about to Cut or Is Cutting
What Can I Do if the Bail Assembly Does Not Lower All the Way
What Can I Do if the Lens Maintenance" Message Appears on the Front Panel
Troubleshooting Media Jams/Printhead Crashes
What Can I Do if the Line Sensor Has Problems Detecting Media
What Can I Do if the Printer Does Not Power on
What Is the Ink System
How Do I Troubleshoot the Ink System
Does the Customer Have MID Print Refill Problems in HP Designjets 3500CP/3000CP
How Do I Clean the Electrical Contacts
How Do I Print some of the Internal Prints
The Service Print
The Usage Report
The Postscript Config
How to Navigate through the Front Panel Menu on
System Error Codes
System Error: 0000D8
System Error: 010020
System Error: 010022
System Error: 010023
System Error: 010024
System Error: 010030
System Error: 010031
System Error: 010032 000000XX
System Error: 010033
System Error: 010034 000X0000
System Error: 010035 0XABCDEF
System Error: 010036
System Error: 010036 0000XX00
System Error: 010037
System Error: 010038
System Error: 010041
System Error: 010039
System Error: 010040
System Error: 010042 0000000X
System Error: 010043
System Error: 010100
System Error: 010101
System Error: 010102
System Error: 010110
System Error: 010121
System Error: 020000
System Error: 020001
System Error: 020002
System Error: 020003
System Error: 020004
System Error: 020005
System Error: 020006
System Error: 020010
System Error: 020011
System Error: 040Xxx
System Error: 040601
System Error: 050000
System Error: 060000
System Error: 060100
System Error: 060200
System Error: 060300
System Error: 060400
System Error: 060500
System Error: 07Xxxx
System Error: 08Xxxx
System Error: 080001
Error Message: Ink System Error XX YYYY
System Error: 090004
System Error: 09Xxxx
User Messages
User Messages for HP Designjets 2500CP and 2000CP with Firmware Version A.02.14 or Higher and HP Designjets 3500CP and 3000CP
Service Tests
Introduction
Diagnostics Self Test
Initialization Sequences
Service Tests (Diagnostics)
Entering the Service Tests (Diagnostics) Menu System
D01. Electronics
D02. Line Sensor
D03. Carriage Axis (y Axis)
D04. Media Axis (X Axis)
D05. Service Station
D06. Refill
D07. Front Panel
D08. Sensors
D09. MIO Presence
D10. Cutter
D11. Bail
D12. Image Quality
D13. Printhead ID
D14. Printhead Continuity
D15. Clean Roller
D16. Erase EEROM
D17. Reset Counters
D19. Hard Disk Drive Revision (Only 2500CP/3500CP)
Service Calibrations
Entering the Service Calibrations Menu System
C01. Carriage
C02. Refill
C03. Line Sensor
C04. Service Station
C05. Printheads Alignment
C06. Printheads Check
C07. Color Calib. (Only Available in Designjet 2500CP/3500CP Printer)
C08. Service Accuracy
C09. Maintenance
C10. Font Type Set (Only Available in Designjet 2500CP/3500CP Printer) 5
Image Quality
Image Quality Troubleshooting Checklist
Print Modes
Image Quality Print
Introduction
Using the Image Quality Print
Producing the Image Quality Print
Analyzing the Image Quality Print
No Printing Defects Found in the Image Quality Print
Media
Print Quality Problems
Printer Support (HP Designjets 2500CP and 2000CP Only)
Printer Support (HP Designjets 3500CP and 3000CP Only)
Right Hand Cover Area
Left Hand Cover Area
Printer Rear (HP Designjets 2500CP and 2000CP Only)
Printer Rear (HP Designjets 3500CP and 3000CP Only)
Electronics Module (Internal)
Y Axis Assembly
Elevator Assembly
Refill Assembly
Carriage Assembly
Roll Cover Area
Service Station Assembly Area
Axis Motor Assembly
Drive Roller Area (HP Designjets 2500CP and 2000CP Only)
Drive Roller Area (HP Designjets 3500CP and 3000CP Only)
Entry Platen Area
Pincharm Assembly
Refill Interconnect PCA and Cutter Assembly
Media Button (HP Designjets 3500CP and 3000CP Only)
Compatible Documentation
Front Panel Overlays (HP Designjets 2500CP and 2000CP Only)
Front Panel Overlays (HP Designjets 3500CP and 3000CP Only)
Interface Cables
Plug in Memory (DRAMM SIMM)
Ink Delivery Systems
Removal and Installation
Introduction
Safety Precautions
Electrostatic Discharge (ESD) Precautions
Required Tools
Electronics Module
Removal
Installation
Additional Rear Cover (Only Applicable to HP Designjets 3500CP and 3000CP)
Removal
Installation
Additional Rear Cover (Only Designjets 3500CP and 3000CP)
Hard Disk Drive, Power Switch Cable
Removal
Installation
Window and Top Cover
Removal
Installation
Left Hand Cover and Left Hand Trim Assembly
Removal
Installation
Right Hand Cover and Right Hand Trim Assembly
Removal
Installation
Front Panel and Stand by Button
Removal
Installation
Service Station Assembly and Service Station Flag
Removal of the Service Station Assembly
Removal of the Service Station Flag
Installation of the Service Station Assembly
Installation of the Service Station Flag
Primer Assembly (Only Applicable to HP Designjets 2500CP/2000CP)
Removal
Primer Assembly (Only Designjets 2500CP/2000CP)
Installation
Encoder Strip
Removal
Installation
Trailing Cable
Removal
Installation
Y Axis Belt
Removal
Installation
Carriage Assembly
Removal
Installation
Y Axis Motor Assembly
Removal
Installation
Cutter Assembly (Only Applicable to HP Designjets 2500CP and 2000CP)
Removal
Installation
Cutter Assembly (Only Designjets 2500CP and 2000CP)
Cutter Assembly (Only Applicable to HP Designjets 3500CP and 3000CP)
Removal
Installation
Cutter Assembly (Only Designjets 3500CP and 3000CP)
Elevator Assembly
Removal
Installation
Refill Assembly
Removal
Installation
Bail Assembly and Star Wheel Assemblies
Removal
Installation
Starguard Assembly
Removal
Installation
Bail Stepper Motor
Removal
Installation
Refill Interconnect PCA
Removal
Installation
Axis Assembly
Removal
Installation
Overdrive Assembly and Drive Roller (Only Applicable to HP Designjets 2500CP and 2000CP)
To Remove the Drive Roller Only
Overdrive Assembly and Drive Roller (Only 2500CP/2000CP)
Installation of the Drive Roller
Installation of the Overdrive Assembly
To Remove the Drive Roller Only
Overdrive Assembly and Drive Roller (Only 3500CP/3000CP)
Installation of the Drive Roller
Installation of the Overdrive Assembly
Entry Platen
Removal
Installation
Roll Cover and Roll Feed Assemblies
Removal
Installation
Pincharm Assemblies, Pincharm Shaft and Pincharm Sensor
Removal of the Pincharm Sensor
Removal of the Pincharm Assemblies and the Pincharm Shaft
Installation of the Pincharm Sensor
Installation of the Pincharm Assemblies and the Pincharm Shaft
Interconnect Cables
Removal of the Refill Interconnect Cable
Removal of the Service Station Interconnect Cable
Installation of the Service Station Interconnect Cable
Installation of the Refill Interconnect Cable
Installation
Media Button (Only Designjets 3500CP and 3000CP)
Removal
Media Button (Only Applicable to HP Designjets 3500CP and 3000CP)
Preventive Maintenance
Moisture on the Printer
Noisy Carriage Bushing
Belt Swelling
Cleaning the Printer
General Cleaning
Cleaning the Drive Roller
Level of Printer Usage
Scheduled Maintenance
Cleaning the Electrical Contacts
Preventive Maintenance Kit Part Number C4704 60198
Y Axis Maintenance Parts
Functional Overview
Carriage Pca
Printed Circuit Assemblies (PCA)
Y Axis Motor Assembly
Encoder Strip
Y Axis Assembly
Y Axis Belt and y Axis Belt Tensioner
Carriage
Service Station Assembly
Primer Assembly
Refill Assembly
Elevator Assembly
Axis Assembly
Electronics Module
Stepper Motors
Sensors
Line Sensor
Cover Sensors
Mechanical Interface Sensors
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Table of Contents
Troubleshooting
Troubleshooting
13
What can I do if the Cover Sensors aren't Working
22
Image Quality Troubleshooting Checklist
138
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