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HP 1220 - LaserJet B/W Laser Frequently Asked Questions Manual

Hp printers - supported citrix presentation server environments.
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HP printers supported in Citrix XenApp
Server environments
November 2008
Executive summary............................................................................................................................... 2
What's new ........................................................................................................................................ 2
Versions of Terminal Server and Citrix supported by HP .......................................................................... 2
Testing performed by HP ...................................................................................................................... 3
HP LaserJet printers and supported driver versions ................................................................................... 4
HP Color printers with Edgeline Technology and supported driver versions ............................................... 12
The difference between the Citrix and HP UPDs..................................................................................... 13
Business Inkjet printers and supported driver versions ............................................................................. 14
HP Deskjet printers and supported driver versions .................................................................................. 15
LIDIL HP Deskjet printers...................................................................................................................... 18
Using HP ink-based All-in-One and Photosmart printers........................................................................... 19
HP Designjets and supported driver versions ......................................................................................... 22
Resolved issues.................................................................................................................................. 22
Unresolved issues .............................................................................................................................. 24
Microsoft issues ................................................................................................................................. 24
Supported printing features ................................................................................................................. 24
Frequently asked questions ................................................................................................................. 24
Citrix-tested HP printers....................................................................................................................... 26
Testing methodology for HP printers ..................................................................................................... 26
Citrix-tested HP Scanners/All-in-One devices ......................................................................................... 35
Testing methodology for HP All-in-One devices ...................................................................................... 35
Planned future testing ......................................................................................................................... 37
Feedback.......................................................................................................................................... 37

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  • Page 1

    HP printers supported in Citrix XenApp Server environments November 2008 Executive summary..........................2 What’s new ............................2 Versions of Terminal Server and Citrix supported by HP ................2 Testing performed by HP ........................3 HP LaserJet printers and supported driver versions ................... 4 HP Color printers with Edgeline Technology and supported driver versions ..........

  • Page 2: Executive Summary, What's New, Versions Of Terminal Server And Citrix Supported By Hp

    Executive summary Citrix® has collaborated with HP to test select HP printers and their associated HP print drivers in a Citrix XenApp™ 5 Server for Microsoft® Windows® Server 2008 and Microsoft® Windows® Server 2008 x64 Edition environments. These tests were run to determine how HP printers and their associated printer drivers performed using the standard printer and printer-related features tests that Citrix uses to test its XenApp™...

  • Page 3: Testing Performed By Hp

    Testing performed by HP HP performs Windows Server/Citrix Server testing on its print drivers and is confident in the stability and functionality of the driver versions mentioned in this article. HP also screens all driver releases to verify that the drivers are free of memory leaks and memory allocation issues. HP has selected a combination of LaserJet, Business Inkjet, and Deskjet printers for Citrix to test that serve as a representative test sample for all printers in the HP printer family.

  • Page 4: Hp Laserjet Printers And Supported Driver Versions

    HP LaserJet printers and supported driver versions Table 1 identifies the HP LaserJet printers and associated drivers that are supported in Citrix environments by HP. These printers and printer drivers were tested by HP. A description of the issue resolutions and known product limitations is included in this section. Table 1: Minimum levels of HP-supported drivers in the Citrix environment Supported HP-supported drivers*...

  • Page 5

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003: 60.5.17.2 Win2003-x64: Use HP LJ 1150 LaserJet 1200 driver included in the Windows Win2k/XP/2003: 61.063.461.42 Win2003-x64: Use HP LJ 1160 LaserJet 1200 driver included in the Windows Win2k/XP/2003: Win2k/XP/2003: 4.3.2.208 4.3.2.172 Win2003-x64: use HP...

  • Page 6

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003/2003- LJ P2010/P2014 x64: 61.063.351.0 Win2k/XP/2003/2003- Win2k/XP/2003/2003- LJ P2015 x64: 60.063.461.42 x64: 60.063.461.42 Win2k/XP/2003/2003- CP2020/2025 Use the UPD x64: 61.072.51.02 LJ P2035 Use the HP UPD Not Supported Win2k/XP/2003/2003- Win2k/XP/2003/2003- LJ P2050/2055 x64: 61.82.242.0 x64: 61.82.242.0...

  • Page 7

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003/2003- Win2k/XP/2003/2003- CLJ 2700 x64: 60.061.447.00 x64: 60.061.447.00 Win2k/XP/2003/2003- Win2k/XP/2003/2003- LJ M2727 mfp x64: 61.072.48.00b x64: 61.072.48.00b Win2k/XP/2003: Win2k/XP/2003: 60.034.41.00 60.034.41.00 LJ 2820/ 2830/ 2840 Win2003-x64: Win2003-x64: Use LJ2400 driver Use LJ2400 driver Win2k/XP/2003/2003- Win2k/XP/2003/2003-...

  • Page 8

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003: Win2k/XP/2003: 60.051.564.021 60.051.564.021 LJ 3390/3392 Win2003-x64: Use HP Win2003-x64: Use HP LaserJet P3005 driver LaserJet P3005 driver Win2k/XP/2003: 61.063.461.41 CLJ 3500 Win2003-x64: Use the HP Color LaserJet 3550 driver Win2k/XP/2003/2003- Win2k/XP/2003/2003- CP3505...

  • Page 9

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003: Win2k/XP/2003: 3.0.8 4.27.4100.441 LJ 4100, Win2003-x64: use HP Win2003-x64: use HP LJ 4100/ LaserJet 4100 driver LaserJet 4100 driver 4101mfp included in the Windows included in the Windows Win2k/XP/2003/2003- Win2k/XP/2003/2003- LJ 4200 x64: 61.063.461.42...

  • Page 10

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003/2003- Win2k/XP/2003/2003- CLJ 4730mfp x64: 61.071.661.41 x64: 61.071.661.41 Win2k/XP/2003/2003- Win2k/XP/2003/2003- CLJ CM4730mfp x64: 61.063.345.00 x64: 61.063.345.00 Win2k/XP/2003: Win2k/XP/2003: 4.0 4.27.5000.400 Win2003-x64: use HP Win2003-x64: use HP LJ 5000 LaserJet 5000 driver LaserJet 5000 driver included in the Windows included in the Windows...

  • Page 11

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003: Win2k/XP/2003: 2.0.5 4.27.8150.410 Win2003-x64: use HP Win2003-x64: use HP LJ 8150 LaserJet 8150 driver LaserJet 8150 driver included in the Windows included in the Windows Win2k/XP/2003: 1.0 Win2k/XP/2003: 4.01 Win2003-x64: use HP Win2003-x64: use HP CLJ 8500...

  • Page 12: Hp Color Printers With Edgeline Technology And Supported Driver Versions

    Supported HP-supported drivers* in Citrix HP printer environ- Host-based ment Win2k/XP/2003: Win2k/XP/2003: 4.0 02.12.01 Win2003-x64: Use LJ 4, 5, 6 Family Win2003-x64: Use driver included in the driver included in the Windows OS Windows OS * Driver versions more current than the versions stated in this table are also supported. HP Color printers with Edgeline Technology and supported driver versions Table 2: Minimum levels of HP-supported drivers in the Citrix environment...

  • Page 13: The Difference Between The Citrix And Hp Upds

    The difference between the Citrix and HP UPDs The Citrix UPD for Citrix Presentation Server 4.0, 4.5, or XenApp™ 5.0 works well for autocreated client printers and Microsoft Windows 2000, Windows XP, or Windows Vista® clients. The Citrix UPD cannot be used for autocreated session printers, configured by a Citrix policy, that are network print shares connected at login.

  • Page 14: Business Inkjet Printers And Supported Driver Versions

    Business Inkjet printers and supported driver versions The table below identifies the HP Business Inkjet printers and associated drivers that are supported in Citrix environments by HP. These printers and printer drivers have been tested by HP. A description of the issue resolutions and known product limitations is included in this section.

  • Page 15: Hp Deskjet Printers And Supported Driver Versions

    Supported in HP-supported drivers* HP printer Citrix Host-based environment BIJ 2800 Ver 1.0 PCL6/PCL5 PCL6/PCL5/PS BIJ 3000 Ver 1.0 Ver 1.0 Deskjet 9300 PCL3 Ver 1.0 Deskjet 9600 Series PCL3 Ver 1.1 Deskjet 9800 Series PCL3 Ver 1.0 HP Officejet Pro K550 PCL3 Ver 1.0 series HP Officejet Pro K850...

  • Page 16

    Supported in HP-supported drivers* HP printer Citrix Host-based environment Deskjet Not tested Use OS Driver 1600C/1600PS Deskjet 400/400 Not tested Use OS Driver Mono Deskjet 420 Not tested W2K/XP: OS Driver Deskjet 500 Series Not tested Use OS Driver Deskjet Not tested Use OS Driver 600/600Mono...

  • Page 17

    Supported in HP-supported drivers* HP printer Citrix Host-based environment Ver. 8.4.5 Deskjet 5150 series Commercial slim driver V.60.051.645 or Deskjet 5440 series Commercial slim driver Ver. 7.1.0 Deskjet 5550/ 5551 Commercial slim driver Ver. 8.4.5 Deskjet 5650 series Commercial slim driver Ver.

  • Page 18: Lidil Hp Deskjet Printers

    LIDIL HP Deskjet printers The table below identifies the HP Deskjet printers which use LIDIL (Lightweight Imaging Device Interface) printer language. These host-based printers and their associated drivers do not work in networked environments including Citrix and, therefore, are not recommended or supported in Citrix environments by HP.

  • Page 19: Using Hp Ink-based All-in-one And Photosmart Printers

    Using HP ink-based All-in-One and Photosmart printers HP does not directly support the use of consumer ink-based All-in-One (AiO) and Photosmart products in Citrix environments. Customers who wish to use HP ink-based All-in-One and Photosmart printers in Citrix environments may use the associated Deskjet printer driver. Using an associated Deskjet driver will limit product use to printing;...

  • Page 20

    Supported in Citrix HP-supported drivers* HP printer environment Host-based Officejet 5100 Series Not Supported Officejet 5500 Series Not Supported Officejet 5600 Series Not Supported Officejet 6100 Series Not tested Use Deskjet 5550 Officejet 6200 Series Not tested Use Deskjet 5740 Officejet 6300 Series Not tested Use Deskjet 5900...

  • Page 21

    Supported in Citrix HP-supported drivers* HP printer environment Host-based Photosmart C4100 All-in-One Not Supported series Photosmart C5100 All-in-One Not Supported series Photosmart C6100 All-in-One Not Supported series Photosmart C7100 All-in-One Not Supported series Deskjet F300 All-in-One series Not Supported Use Deskjet PS P-1000 Not tested 970Cxi...

  • Page 22: Hp Designjets And Supported Driver Versions, Resolved Issues

    Print driver versions 61.071.xxx.xx fail to clean up registry data written to the HKEY_CURRENT_USER\Software\Hewlett-Packard registry hive. Keys under this hive will grow over time. A new registry key is created each time a user logs onto a Citrix server for each printer autocreated.

  • Page 23

    in the GUID hive. Newer version of the print driver, such as version 61.081.xxx.xx or the latest HP Universal Print Driver, has a fix for this issue. Memory leaks and memory corruption causing possible spooler crash, spooler hang, failed autocreation, failed autocreated printer cleanup, and server performance degradation hpbmini.dll issue This issue occurs with 60.x.x.x and 4.x.x.x.

  • Page 24: Unresolved Issues, Microsoft Issues, Supported Printing Features, Frequently Asked Questions

    configuration, duplexer, and hard disk settings. The settings will be saved to the user’s profile when the user logs out. Printer settings will be restored the next time the user logs in. This feature is available in environments running MetaFrame XP with Feature Release 1 and Service Pack 1 or greater.

  • Page 25

    check the LaserJet, Business Inkjet, Deskjet, and Ink-based All-in-One and Photosmart printer sections of this white paper. All support for a printer and print driver is claimed by HP and provided by HP. Question: How do I configure my Citrix server to map print drivers, use and configure the Citrix UPD, or configure and session network printers? Answer: Consult the Citrix Advanced Concept Guide and other online documentation from citrix.com.

  • Page 26: Citrix-tested Hp Printers, Testing Methodology For Hp Printers

    Citrix-tested HP printers Citrix tested the following HP LaserJet, Business Inkjet, Designjet and Deskjet printers and their associated 32-bit and 64-bit drivers with Citrix XenApp™ Server 5.0. Throughout the testing, no problems were encountered when running Citrix test cases with the HP printers and drivers listed for each test case.

  • Page 27: Network Print Servers

    Note on test methodology – This is a basic summary of the testing that was performed on the feature. Actual testing is much more extensive and, therefore, beyond the scope of this document. Network print servers Description Network print servers (not running Citrix XenApp™ Server) are servers with shared printers attached to them.

  • Page 28

    Test methodology An HP LaserJet/Business Inkjet/Designjet/Deskjet printer was attached to the client system using a parallel cable or USB cable. The printer was installed on the client system and drivers for the printers were downloaded from the HP Driver Support website. The client system connected to the Citrix XenApp™...

  • Page 29

    Printer model tested Driver version tested HP Color LaserJet 3000 HP Color LaserJet 3000 Series PCL (61.53.25.9) & HP Color LaserJet 3000 Series PS(61.71.661.41) HP LaserJet 4000 HP LaserJet 4000 Series PCL6 (4.27.4000.0) HP Business Inkjet 1100 HP Business Inkjet 1100 Series (2.236.2.0) HP Deskjet D2360 HP Deskjet D2300 Series...

  • Page 30

    Printer model tested Driver version tested HP Deskjet D2360 HP Deskjet D2300 Series (60.61.243.0) HP Officejet Pro K5400 HP Officejet Pro K5400 Series (60.62.241.0) HP LaserJet 3020 HP LaserJet 3020 PCL 5e (60.5.72.21) & HP LaserJet 3020 PS (60.5.72.21) HP Officejet Pro L7680 All-in-One HP Officejet Pro L7600 Series (61.63.263.21) HP Deskjet 5440...

  • Page 31

    Printer model tested Driver version tested HP Deskjet 5440 HP Deskjet 5400 Series (60.51.645.0) HP LaserJet 3200 HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000 PostScript HP Designjet 4000ps PS3 (61.71.362.31) Known issues with printer management properties and printers and drivers No issues were discovered when testing the Citrix Universal Printer using the HP LaserJet/Business Inkjet/Deskjet printers listed above.

  • Page 32

    Printer model tested Driver version tested HP Designjet 4000 PostScript HP Designjet 4000ps PS3 (61.71.362.31) Known issues with client printer performance and HP printers and drivers No issues were discovered when testing autocreated client printers using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above. Printer driver compatibility Description Some printer drivers can cause server problems when printing to client printers in the Citrix XenApp™...

  • Page 33

    Printer model tested Driver version tested HP LaserJet 3200 HP LaserJet 3200 Series PCL 5e Printer Driver (4.3.2.209) HP Designjet 4000 PostScript HP Designjet 4000ps PS3 (61.71.362.31) Known issues with printer driver compatibility and HP printers and drivers No issues were discovered when testing the Citrix XenApp™ Server printer driver compatibility feature using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.

  • Page 34

    Printer model tested Driver version tested HP LaserJet 3200 Series PCL 5e HP LaserJet 3200 Printer Driver (4.3.2.209) HP Designjet 4000 PostScript HP Designjet 4000ps PS3 (61.71.362.31) Known issues with client printer driver mapping and HP printers and drivers No issues were discovered when testing client printer driver mapping with Citrix XenApp™ Server using the HP LaserJet/Business Inkjet/Designjet/Deskjet printers and drivers listed above.

  • Page 35: Citrix-tested Hp Scanners/all-in-one Devices, Testing Methodology For Hp All-in-one Devices

    Printer model tested Driver version tested HP Color LaserJet 4600 HP Color LaserJet 4600 PS (61.53.25.9) & HP Color LaserJet 4600 PCL5 (61.53.25.9) HP Business Inkjet 2300 HP Business Inkjet 2300 PCL5 (61.53.25.9) HP Deskjet 5440 HP Deskjet 5400 Series (61.53.25.9) Known issues with printer driver replication and HP printers and drivers No issues were discovered when testing the Citrix XenApp™...

  • Page 36

    TWAIN Redirection Description Citrix XenApp™ Server can now redirect client-connected imaging devices, notably document scanners, from the client to the server. This allows users to control client-attached imaging devices from applications that run on the server. Test methodology An HP Scanners/All-in-One device was attached to the client system using a SCSI cable or USB cable.

  • Page 37: Planned Future Testing, Feedback

    Feedback To help us improve our documents, please provide feedback at www.hp.com/solutions/feedback. © 2006, 2007, 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.

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