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Trouble Shooting Guide
Pro Tracks Plus intermittently locks up.
• Close any other open programs besides Pro Tracks Plus check "task manager" to make sure there are no hidden
programs running.
• Try reducing the number of plug-ins and soft-synths.
• Increase the amount of memory in your system.
• Get a faster hard drive.
• Put your audio data on a different hard drive from your OS and applications.
• Get a faster computer.
• Please refer to the system requirements section.
• Run chkdisk on your drive.
• Run msconfig (Windows XP), choose "selective start" and uncheck "load startup items".
• Reinstall Pro Tracks Plus.
Pro Tracks Plus playback is louder than my guitar.
• You can adjust the mix of playback versus guitar by adjusting the USB Playback mix parameter.
I get audio dropout while I'm recording.
• Try increasing the latency slider in the Option>Audio Settings Menu window.
• Try reducing the number of tracks in your project (mute won't help, you either have to "archive" the tracks, or
delete them)
• Close any other open programs besides Pro Tracks Plus check Windows Task Manager to make sure there are
no hidden programs running.
• Try reducing the number of plug-ins and soft-synths.
• Increase the amount of memory in your system.
• Get a faster computer or faster hard drive.
• Put your audio data on a different hard drive from your OS and applications.
• The hardware has been profiled incorrectly. Run Wave Profiler and delete the aud.ini file then reprofile the
hardware.
• Verify the driver setup on the driver tab.
• Make sure the GNX4 is set as the timing master for recording and playback.
• Make sure Service Pack 1A or later (Windows XP
Buffer Size to 256.
• Choose Start>Run and type MSCONFIG, click "OK" then click on the Startup Tab at the upper right of the win-
dow that opens. Uncheck all items listed, click "OK". Then restart your computer. You can go back and choose
those items again at a later time if necessary.
When I launch X-Edit, it can't find the GNX4.
• Make sure your drivers are loaded correctly and that the USB cable is inserted securely.
• See the section on USB Driver installation.
I hear doubling of the playback.
• Input monitoring is probably active. Go to Options->Audio->Input Monitoring to disable.
• Make sure the GNX4 is the playback device, not your internal sound card.
My mic didn't record.
• Make sure mic signal routing is set to
sources are set to one of the following :
My drums didn't record.
• Make sure
My line inputs didn't record.
• Make sure line signal routing is set to line dry, line rvb, or line fx and that CF/USB 1-2 or USB 3-4 sources are
set to one of the following :
110
,
,
or
,
®
) has been installed. Click on the Advanced Tab and set the
,
, or
and that CF/USB 1-2 or USB 3-4
,
,
is selected as source for CF/USB 1-2 or USB 3-4.
,
,
,
,
,or
or
.
.
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