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Pax Technology A35 Reference Manual

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A35 Reference Guide
02-13-2023
V1.5

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Summary of Contents for Pax Technology A35

  • Page 1 A35 Reference Guide 02-13-2023 V1.5...

  • Page 2: Technical Support Contact Information

    The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by PAX Technology, Inc. is under license. Other trademarks and trade names are those of their respective owners.

  • Page 3: Revision History

    Removed Appendix, added SIM/SAM drawing, and updated cable images. 12-28-2021 v1.3 Added microSD trademark. 11-15-2022 v1.4 Updated the instructions for installing the cable protector correctly. 02-13-2023 v1.5 Update the introduction to show the A35 compatibility with the Elys workstation. v1.5 | ii...

  • Page 4: Table Of Contents

    1.1 Purpose ............................1 1.2 Intended Audience ........................1 1.3 Acronyms and Terms ........................2 2. Technical Details and Specifications ................3 3. A35 Hardware Overview ....................4 3.1 A35 Side Views ..........................4 3.1.1 Front View ................................. 4 3.1.2 Back View ................................5 3.1.3 Left Side View ..............................

  • Page 5: Introduction

    (surveys). The A35 adheres to the latest PCI PTS 6.x and SRED payment industry security standards, features a vivid touchscreen display, and has an innovative cable design that provides high-speed Ethernet, as well as Power-Over-Ethernet or USB power.

  • Page 6: Acronyms And Terms

    Definition Bluetooth® The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by PAX Technology, Inc. is under license. Other trademarks and trade names are those of their respective owners.

  • Page 7: Technical Details And Specifications

    A35 REFERENCE GUIDE 2. Technical Details and Specifications The technical details and specifications for the A35 are listed in the following table. Feature Description Operating System PAXBiz® Powered by Android™ 10.0 64 Bit Quad Core Cortex A53 1.6GHz Dedicated Encryption CPU...

  • Page 8: A35 Hardware Overview

    A35 REFERENCE GUIDE 3. A35 Hardware Overview The following section provides information on the A35’s hardware functionalities. 3.1 A35 Side Views The following images point out the various hardware features of the A35. 3 .1.1 F RONT Camera LCD Display...

  • Page 9: Back View

    A35 REFERENCE GUIDE 3 .1.2 B Back Cover v1.5 | 5...

  • Page 10: Left Side View

    A35 REFERENCE GUIDE 3 .1.3 L Privacy Shield 3 .1.4 R IGHT Audio Jack Privacy Shield v1.5 | 6...

  • Page 11: Ac Power Connection

    USB Type-C cable WARNING The A35 AC power connection can only support an approved PAX power sup- ply. Using a third-party power supply and/or a power supply with incorrect voltage and amperage could damage the device and void its warranty.

  • Page 12: Terminal Identification

    Serial Number Keys” on page 3 .3.1 S ERIAL UMBER OCATION The A35 serial number is located on a sticker on the back of the device. Additionally, the same sticker appears on the outside of the terminal box. 3 .3.2 P UMBER OCATION The A35 part number is located on a sticker on the back of the device.

  • Page 13: A35 Warranty

    A35 REFERENCE GUIDE 3.4 A35 Warranty All PAX terminals include a standard warranty from date of purchase. For a list of associated device RMA fees and other FAQs, please see the PAX RMA Portal. WARNING The warranty period for terminals and associated equipment begin from the date PAX sold the terminal to the distributor, not the current terminal owner’s...

  • Page 14: Camera/Scanner

    A35 REFERENCE GUIDE 3.5 Camera/Scanner The A35 includes a 0.3MP front facing camera and a professional scanner. 3 .5.1 C AMERA AND CANNER OCATION Camera v1.5 | 10...

  • Page 15: Sim, Sam, And/Or Sd Card

    A35 REFERENCE GUIDE 3.6 SIM, SAM, and/or SD Card The A35 supports the following card types and sizes: Terminal and Option SD Size SAM Size SIM Size A35, Dual SAM Micro SD 2 PSAMS 3 .6.1 SIM/SAM, SD C IZING While PAX devices support a range of SIM card sizes, the maximum SAM card size supported in all devices is the Mini SIM size and the maximum SD card size supported in all PAX devices is the Micro SD card.

  • Page 16: Sim, Sam, And/Or Sd Card Slot Location

    A35 REFERENCE GUIDE 3 .6.2 SIM, SAM, SD C OCATION Micro SD SAM1 and Slot SAM2 Slot USB Type-C for A35 Cluster Cable Note: There is a cable protector on the cable. Do NOT try to insert the cable and slide the cable protector into the groove.

  • Page 17: Sim, Sam, And/Or Sd Card Installation

    A35 REFERENCE GUIDE 3 .6.3 SIM, SAM, SD C NSTALLATION 1. Remove screws from back cover and take off cover 2. To install a SAM or Micro SD card into one of their respective card slots, insert the card into the slot with the contacts facing downwards and the clipped corner of the card to the upper right.
  • Page 18 A35 REFERENCE GUIDE 3. Replace the back cover. v1.5 | 14...

  • Page 19: Card Readers

    A35 REFERENCE GUIDE 3.7 Card Readers This section describes the following card readers available on the A35: • Magnetic Stripe Reader (MSR) • EMV Card Reader • NFC (Near Field Communication)/Contactless Card Reader 3 .7.1 M AGNETIC TRIPE EADER The Magnetic Stripe Reader (MSR) is located at the side of the device. The reader includes triple track reading and bidirectional reading.

  • Page 20: Emv Card Reader

    Make sure that the card is fully inserted into the card reader while reading the card. 3 .7.3 NFC/C ONTACTLESS EADER The A35 has a contactless card reader with an RF antenna located at the front of the device. The read area is indicated by the contactless icon. v1.5 | 16...
  • Page 21 A35 REFERENCE GUIDE Contactless Area To use the contactless card reader, place the card roughly parallel to the contactless area. For best results, place as close to the contactless area as possible with the card centered. v1.5 | 17...

  • Page 22: A35 Accessories

    A35 REFERENCE GUIDE 3.8 A35 Accessories The following section provides information on major A35 accessories. For ordering of major accessories, terminals or replacement parts, please see the A35Ordering Guide located in Confluence. 3 .8.1 C ABLES This section describes A35-compatible cables, their part numbers for identification purposes only, and their use cases.

  • Page 23: Base, Mounting Kit, And/Or Stand

    A35 REFERENCE GUIDE Cable Part Number Type Image Cluster Cable 200204030000402 Optional 100MB LAN + IMAGE NOT AVAILABLE Serial (RS232) + USB-A + Type-C DC 1550±30mm 3 .8.2 B OUNTING TAND 3 .8.2.1 Optional Stand Installation The PS200 Terminal Stand mounts and secures the POS terminal to the counter. The stand can be manually tilted and rotated for optimal viewing angles.

  • Page 24: Basic Operating Instructions

    4.2 Terminal Location Position the A35 on a counter-top, desktop, or tabletop. Keep the terminal away from direct sunlight, excessive dust, moisture, and heat. Avoid locating the terminal near electrical devices that might introduce interference such as microwave ovens and blow dryers.

  • Page 25: Adjusting The Display Brightness

    A35 REFERENCE GUIDE 4.5 Adjusting the Display Brightness 1. Select [Setting] 2. Select [Display] v1.5 | 21...
  • Page 26 A35 REFERENCE GUIDE 3. Select [Brightness Level] 4. Use slider to adjust brightness Note: Alternatively, you can adjust the brightness via the Quick Settings Menu. v1.5 | 22...

  • Page 27: Adjusting The Volume

    A35 REFERENCE GUIDE 4.6 Adjusting the Volume 1. Select [Settings] 2. Select [Sound] 3. Use slider to adjust volume for the feature you want to adjust (Media volume, Ring volume or Alarm volume) v1.5 | 23...

  • Page 28: Setting The Screen Sleep Time

    A35 REFERENCE GUIDE 4.7 Setting the Screen Sleep Time 1. Select [Settings] v1.5 | 24...
  • Page 29 A35 REFERENCE GUIDE 2. Select [Display] 3. Select [Screen Timeout] v1.5 | 25...

  • Page 30: Taking A Photo

    A35 REFERENCE GUIDE 4. Choose interval options 4.8 Taking a Photo 1. Select [Camera] 2. Aim front facing camera at the object you wish to photograph. 3. Press camera icon v1.5 | 26...

  • Page 31: Scanning An Item

    A35 REFERENCE GUIDE 4.9 Scanning an Item To use the 1D/2D code reader, place the 1D/2D code in front of the camera at the top center area above the LCD screen 4.10 Cleaning the Device WARNING Do not use industrial strength or abrasive cleaner as it may damage or scratch the device.

  • Page 32: Communications Setup

    (LAN) within a limited area, such as a store or office building. Available access types of Wi-Fi on the A35 are DHCP, Static IP, Manual Static IP, and Manual Proxy. The following sections include step-by-step procedures for setting up each of these communication types.
  • Page 33 A35 REFERENCE GUIDE 3. Slide the toggle right to enable Wi-Fi v1.5 | 29...

  • Page 34: Static Ip

    5. Select [CONNECT] 5.2 Static IP The A35 supports Static IP setup for network and Internet access. Static IP addresses allow network devices to keep the same IP address all the time instead of automatically assigning IP addresses such as in a DHCP setup.
  • Page 35 A35 REFERENCE GUIDE 2. Select [Network & Internet] 3. Slide the toggle right to enable Wi-Fi v1.5 | 31...
  • Page 36 A35 REFERENCE GUIDE 4. Select the desired network and then enter the network password when prompted 5. Once connected, tap the settings icon v1.5 | 32...
  • Page 37 A35 REFERENCE GUIDE 6. Then tap on the pencil in the upper right corner v1.5 | 33...
  • Page 38 A35 REFERENCE GUIDE 7. Click on [Advanced Options] drop down 8. Scroll up to [IP Settings] and select [Static] from the drop-down menu 9. Enter the [IP address, Gateway, Network prefix length, DNS 1, and DNS 2] v1.5 | 34...

  • Page 39: Manual Static Ip

    A35 REFERENCE GUIDE 10. Select [SAVE] from the bottom right-hand side of the screen 5.3 Manual Static IP If the broadcast SSID is disabled on an access point, the terminal will not display the SSID under available Wi-Fi network listings. In this case, it is necessary to manually configure the terminal for Static IP connection types.
  • Page 40 A35 REFERENCE GUIDE 2. Select [Network & Internet] 3. Slide the toggle right to enable Wi-Fi v1.5 | 36...
  • Page 41 A35 REFERENCE GUIDE 4. Scroll down and select [Add Network] 5. Enter the case-sensitive network [SSID] v1.5 | 37...
  • Page 42 A35 REFERENCE GUIDE 6. Select [Security Type] from the pull-down menu. Selections include WPA/WPA2 PSK, 802.1 x EAP, FT PSK, FT EAP, WAPI PSK, WAPI CERT 7. Select [Advanced Options] v1.5 | 38...
  • Page 43 A35 REFERENCE GUIDE 8. Scroll to [IP Settings] and select [Static] from the drop-down menu 9. Enter the [IP address, Gateway, Network prefix length, DNS 1, and DNS 2] v1.5 | 39...

  • Page 44: Proxy

    10. Select [Save] 5.4 Proxy The A35 supports a proxy setup. In this case, another computer, or proxy server, acts as a hub through which the Internet requests for the A35 are processed. By connecting through the server, the device sends its requests to the server which, in turn, processes the request and then returns the response to the device.
  • Page 45 A35 REFERENCE GUIDE 2. Select [Network & Internet] 3. Slide the toggle right to enable Wi-Fi. v1.5 | 41...
  • Page 46 A35 REFERENCE GUIDE 4. Select [Add network] 5. Enter the case-sensitive network [SSID] v1.5 | 42...
  • Page 47 A35 REFERENCE GUIDE 6. Select [Security Type] from the pull-down menu. Selections include WPA/WPA2 PSK, 802.1 x EAP, FT PSK, FT EAP, WAPI PSK, WAPI CERT 7. Select [Advanced Options] v1.5 | 43...
  • Page 48 A35 REFERENCE GUIDE 8. Under Proxy, select [Manual] 9. Enter the [Proxy hostname, Proxy port, and Bypass proxy] v1.5 | 44...
  • Page 49 A35 REFERENCE GUIDE 10. Next, scroll down to [IP settings] and select [Static] 11. Enter the [IP address, Gateway, Network prefix length, DNS 1, and DNS 2] v1.5 | 45...
  • Page 50 A35 REFERENCE GUIDE 12. Select [SAVE] v1.5 | 46...

  • Page 51: Frequently Asked Questions

    4. Can the A35 download applications from the PAXSTORE? Yes, the A35 uses the PAXSTORE client application installed on the A35 terminal to access the PAXSTORE. It will display available applications on the PAXSTORE for download and supports applications configured to be pushed from the PAXSTORE which may or may not be displayed on the store.
  • Page 52 Wi-Fi coverage. 7. Is the A35 waterproof? The A35 terminal is not waterproof. 8. Why won't the terminal connect to Wi-Fi? If the terminal is not connecting to the internet, please review all the Wi-Fi settings in the terminal to match the Wi-Fi network.

  • Page 53: Pax Customer Support

    Other names may be trademarks of their respective owners. Copyright 2021, PAX Technology Limited, All rights reserved. *PAX Technology, Inc. is not responsible for the content, quality, accuracy or completeness of any information or materials contained in on these pages. PAX Technology, Inc. does not endorse any content, viewpoints, products, or services contained on these pages and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information.

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