HP ProLiant DL320 Generation 5 Maintenance And Service Manual
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HP ProLiant DL320 Generation 5 Maintenance And Service Manual

HP ProLiant DL320 Generation 5 Maintenance And Service Manual

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HP ProLiant DL320 Generation 5 Server
Maintenance and Service Guide
Part Number 419195-003
March 2009 (Third Edition)

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  • Page 1 All manuals and user guides at all-guides.com HP ProLiant DL320 Generation 5 Server Maintenance and Service Guide Part Number 419195-003 March 2009 (Third Edition)
  • Page 2 © Copyright 2006, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    All manuals and user guides at all-guides.com Contents Customer self repair ........................5 Parts only warranty service ......................... 5 Illustrated parts catalog ....................... 16 Mechanical components........................... 16 System components ..........................19 Removal and replacement procedures ................... 23 Required tools............................23 Safety considerations ..........................
  • Page 4 Battery-backed write cache cable routing ....................61 Diagnostic tools .......................... 62 Troubleshooting resources ........................62 HP Insight Diagnostics..........................62 HP Insight Diagnostics survey functionality ....................62 Integrated Management Log ........................63 Array Diagnostic Utility ..........................63 HP Systems Insight Manager........................63 Manual ROMPaq disaster recovery ......................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days.

  • Page 6: Riparazione Da Parte Del Cliente

    HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.

  • Page 7: Servizio Di Garanzia Per I Soli Componenti

    La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.

  • Page 8: Parts-Only Warranty Service (Garantieservice Ausschließlich Für Teile)

    Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.

  • Page 9: Servicio De Garantía Exclusivo De Componentes

    Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.

  • Page 10: Reparo Feito Pelo Cliente

    Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 11: Serviço De Garantia Apenas Para Peças

    HP fornece as peças de reposição sem cobrar nenhuma taxa. No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
  • Page 12 All manuals and user guides at all-guides.com Customer self repair 12...
  • Page 13 All manuals and user guides at all-guides.com Customer self repair 13...
  • Page 14 All manuals and user guides at all-guides.com Customer self repair 14...
  • Page 15 All manuals and user guides at all-guides.com Customer self repair 15...

  • Page 16: Illustrated Parts Catalog

    Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 17 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 18 All manuals and user guides at all-guides.com Illustrated parts catalog 18...

  • Page 19: System Components

    All manuals and user guides at all-guides.com System components Item Description Spare part number Customer self repair (on page 5) System components Fan assembly 432933-001 Optional Power supply, 420-W 432932-001 Optional Boards Power button/LED board 432931-001 Optional System board 432924-001 Optional SAS/SATA backplane 432926-001...
  • Page 20 All manuals and user guides at all-guides.com Item Description Spare part number Customer self repair (on page 5) f) 3.4-GHz Intel® Pentium® 4 651 processor, 2- 418787-001 Optional MB cache, 800-MHz FSB* Heatsink 432929-001 Optional Memory — — a) 512-MB, PC2-5300 DDR ECC Unbuffered 433555-001 Mandatory DIMM...
  • Page 21 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 22 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.

  • Page 23: Removal And Replacement Procedures

    Required tools You need the following items for some procedures: • T-10/T-15 Torx screwdriver (included with the server) • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 62) Safety considerations Before performing service procedures, review all the safety information.

  • Page 24: Rack Warnings

    All manuals and user guides at all-guides.com This symbol on an RJ-45 receptacle indicates a network interface connection. WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle. This symbol indicates the presence of a hot surface or hot component.

  • Page 25: Server Warnings And Cautions

    ("Extend the server from the rack" on page 25). If you are performing service procedures in an HP, Compaq branded, telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.

  • Page 26: Power Down The Server

    The system is now without power. Remove the server from the rack To remove the server from an HP, Compaq branded, telco, or third-party rack: Power down the server (on page 26). Disconnect all peripheral cables and power cords from the server rear panel.

  • Page 27: Access Panel

    All manuals and user guides at all-guides.com Disengage the server from the rack. For more information, refer to the documentation that ships with the rack mounting option. Place the server on a sturdy, level surface. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

  • Page 28: Hard Drive Blanks

    All manuals and user guides at all-guides.com To replace the component, reverse the removal procedure. When adding hard drives to the server, observe the following general guidelines: • The system automatically sets all drive numbers. • If only one hard drive is used, install it in the bay with the lowest drive number. •...

  • Page 29: Air Baffle

    All manuals and user guides at all-guides.com Extend the server from the rack (on page 25). Remove the access panel ("Access panel" on page 27). Disconnect all cables connected to the SAS/SATA backplane. Remove all hard drives ("Hard drives" on page 27). Remove all hard drive blanks ("Hard drive blanks"...

  • Page 30: Fan Assembly

    All manuals and user guides at all-guides.com Remove the access panel ("Access panel" on page 27). Remove the air baffle. To replace the component, reverse the removal procedure. Fan assembly To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 25).

  • Page 31: Bbwc Battery Holder

    All manuals and user guides at all-guides.com BBWC battery holder To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 25). Remove the access panel ("Access panel" on page 27). Remove the air baffle ("Air baffle"...

  • Page 32: Media Cage

    All manuals and user guides at all-guides.com Remove the BBWC holder and battery. To replace the component, reverse the removal procedure. Media cage To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 33: Optical Drive

    All manuals and user guides at all-guides.com Remove the media cage. To replace the component, reverse the removal procedure. Optical drive To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Power down the server (on page 26).

  • Page 34: Diskette Drive

    All manuals and user guides at all-guides.com Remove the optical drive. To replace the component, reverse the removal procedure. Diskette drive To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. Power down the server (on page 26).

  • Page 35: Front Video Connector

    All manuals and user guides at all-guides.com Remove the diskette drive. To replace the component, reverse the removal procedure. Front video connector To remove the component: CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 36: Power Button/Led Board

    All manuals and user guides at all-guides.com Remove the front video connector. To replace the component, reverse the removal procedure. Power button/LED board To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 25). Remove the access panel ("Access panel"...

  • Page 37: Front Bezel

    All manuals and user guides at all-guides.com Disconnect the power button/LED board cable. Remove the media cage ("Media cage" on page 32). Remove the power button/LED board. To replace the component, reverse the removal procedure. Front bezel Power down the server (on page 26). Extend the server from the rack (on page 25).
  • Page 38 All manuals and user guides at all-guides.com Remove the serial label pull tab by extending it out, and then pressing on the underside to release it from the chassis. Remove the access panel ("Access panel" on page 27). Remove all hard drives ("Hard drives"...

  • Page 39: Pci Riser Board Assembly

    All manuals and user guides at all-guides.com PCI riser board assembly To remove the component: CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser board assembly. Power down the server (on page 26).

  • Page 40: Storage Controller

    All manuals and user guides at all-guides.com Remove any installed expansion boards. To replace the component, reverse the removal procedure. Storage controller To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 25). Remove the access panel ("Access panel"...

  • Page 41: Pci Express Or Pci-X Riser Board

    All manuals and user guides at all-guides.com Remove the storage controller. To replace the component, reverse the removal procedure. PCI Express or PCI-X riser board To remove the component: Power down the server (on page 26). Extend the server from the rack (on page 25). Remove the access panel ("Access panel"...

  • Page 42: Dimms

    All DIMMs installed must be the same speed (DDR2 PC5300). Do not install DIMMs supporting different speeds. • If only a single DIMM is installed, HP recommends installing it in slot 1A. BIOS detects the DIMM population and sets the system as follows: •...

  • Page 43: Interleaving And Non-Interleaving Memory Configuration

    All manuals and user guides at all-guides.com The following table lists some, but not all, possible configurations. For best performance, HP recommends dual-bank interleaved mode configurations. Slot 1A Slot 2B Slot 3A Slot 4B Total memory Mode 512 MB —...

  • Page 44: Heatsink

    All manuals and user guides at all-guides.com Remove the power supply. To replace the component, reverse the removal procedure. Heatsink To remove the component: WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
  • Page 45 All manuals and user guides at all-guides.com Remove the heatsink. To replace the component: IMPORTANT: When replacing the heatsink, check the label on top to be sure the heatsink is properly oriented. Use the alcohol swab to remove all the existing thermal grease from the processor. Allow the alcohol to evaporate before continuing.

  • Page 46: Processor

    All manuals and user guides at all-guides.com CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws. Use the wrench supplied with the system to reduce the possibility of overtightening the screws.
  • Page 47 All manuals and user guides at all-guides.com Open the processor retaining latch and the processor socket retaining bracket. Using your fingers, remove the failed processor. To replace the component: IMPORTANT: Be sure the processor remains inside the processor installation tool. Removal and replacement procedures 47...
  • Page 48 All manuals and user guides at all-guides.com If the processor has separated from the installation tool, carefully re-insert the processor in the tool. Align the processor installation tool with the socket and install the spare processor. CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides on the processor and socket to properly align the processor with the socket.
  • Page 49 All manuals and user guides at all-guides.com Press down firmly until the processor installation tool clicks and separates from the processor, and then remove the processor installation tool. Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing.

  • Page 50: System Board

    All manuals and user guides at all-guides.com Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws.
  • Page 51 All manuals and user guides at all-guides.com Remove the server from the rack (on page 26). Remove the access panel ("Access panel" on page 27). Remove the PCI riser board assembly ("PCI riser board assembly" on page 39). Remove all DIMMs ("DIMMs" on page 42). Remove the air baffle ("Air baffle"...
  • Page 52 All manuals and user guides at all-guides.com Using your fingers, remove the processor from the failed system board. CAUTION: To avoid damage to the system board: Do not touch the processor socket contacts. • • Always install the processor socket cover after removing the processor from the socket. Do not tilt or slide the processor when lowering the processor into the socket.
  • Page 53 All manuals and user guides at all-guides.com Prepare the processor socket on the spare system board: Open the processor retaining latch and the processor socket retaining bracket. Remove the processor socket protective cover. Install the processor socket cover onto the processor socket of the failed system board. Install the processor on the spare system board.
  • Page 54 All manuals and user guides at all-guides.com Close the processor retaining latch and the processor socket retaining bracket. Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab. Allow the alcohol to evaporate before continuing. Removal and replacement procedures 54...
  • Page 55 All manuals and user guides at all-guides.com Apply all the grease to the top of the processor in one of the following patterns to ensure even distribution: CAUTION: Heatsink retaining screws should be tightened or loosened in diagonally opposite pairs (in an "X" pattern). Do not overtighten the screws as this can damage the board, connectors, or screws.

  • Page 56: Battery

    All manuals and user guides at all-guides.com Install the access panel. Power up the server. After you replace the system board, you must re-enter the server serial number and the product ID. During the server startup sequence, press the F9 key to access RBSU. Select the Advanced Options menu.
  • Page 57 All manuals and user guides at all-guides.com Remove the battery. IMPORTANT: Replacing the system board battery resets the system ROM to its default configuration. After replacing the battery, reconfigure the system through RBSU. To replace the component, reverse the removal procedure. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

  • Page 58: Cabling

    All manuals and user guides at all-guides.com Cabling Server cable routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. IMPORTANT: Route the cables without blocking the airflow or other installed components. Use the cable clips installed in the chassis to manage cable routing.

  • Page 59: Optional Sas/Sata Controller Cable Routing

    All manuals and user guides at all-guides.com Optional SAS/SATA controller cable routing CAUTION: When routing cables, always be sure that the cables are not in a position where they can be pinched or air flow can be blocked. Slot 2 Cabling 59...

  • Page 60: Slot 1

    All manuals and user guides at all-guides.com Slot 1 Video connector option cable routing Cabling 60...

  • Page 61: Battery-Backed Write Cache Cable Routing

    All manuals and user guides at all-guides.com Battery-backed write cache cable routing Cabling 61...

  • Page 62: Diagnostic Tools

    Japanese (http://www.hp.com/support/ProLiant_TSG_jp) HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

  • Page 63: Integrated Management Log

    For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention.
  • Page 64 All manuals and user guides at all-guides.com Power down the server (on page 26). Insert the ROMPaq diskette. Set S1, S4, S5, and S6 of the system maintenance switch to On. Power up the server. If the diskette is valid, the server generates two short beeps to indicate that the server is in disaster recovery mode.

  • Page 65: Server Component Identification

    All manuals and user guides at all-guides.com Server component identification Front panel components Item Description Serial label pull tab Hard drive bay 1 Hard drive bay 2 Diskette drive/video connector bay Optical drive bay Front USB connector Power On/Standby button and system power LED Server component identification 65...

  • Page 66: Front Panel Leds And Buttons

    All manuals and user guides at all-guides.com Front panel LEDs and buttons Item Description Status UID button/LED Blue = Identification is activated. Flashing blue = System is being remotely managed. Off = Identification is deactivated. Internal health LED Green = System health is normal. Amber = System is degraded.

  • Page 67: Rear Panel Components

    All manuals and user guides at all-guides.com Item Description Status Power On/Standby button Green = System is on. and system power LED Amber = System is shut down, but power is still applied. Off = Power cord is not attached, power supply failure has occurred, no power supplies are installed, facility power is not available, or the DC-to-DC converter is not installed.

  • Page 68: Rear Panel Leds

    All manuals and user guides at all-guides.com Slot Type Length Connector Interconnect PCI Express Full Optional PCI- Full 133 MHz/3.3 V 64 bit Rear panel LEDs Item Description Status iLO 2 activity Green = Activity exists. Flashing green = Activity exists. Off = No activity exists.

  • Page 69: System Board Components

    All manuals and user guides at all-guides.com System board components Item Description Item Description PCI Express x8 connector Diskette drive connector or optional PCI-X 133-MHz connector PCI Express x1 connector Fan 3 and 4 connector Video option connector Fan 5 and 6 connector System maintenance switch Fan 7 and 8 connector NMI switch...

  • Page 70: Nmi Functionality

    To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of the following: • Short the NMI jumper pins • Press the NMI switch • Use the iLO Virtual NMI feature For additional information, see the whitepaper on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf). Server component identification 70...

  • Page 71: System Board Leds

    All manuals and user guides at all-guides.com System board LEDs Item LED description Status Reserved — Overtemperature Amber = System has reached a cautionary or critical temperature level. Off = Temperature is OK. Fan 1 and 2 Amber = One or more fans in this module have failed.

  • Page 72: System Leds And Internal Health Led Combinations

    Combinations of illuminated system LEDs and the internal health LED indicate system status. The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

  • Page 73: Internal Usb Connector

    All manuals and user guides at all-guides.com System LED and Internal Health Status Color LED Color Fan module (amber) Amber A redundant fan has failed. Fan module (red) The minimum fan requirements are not being met in one or more of the fan modules. One or more fans have failed or are missing.

  • Page 74: Fan Assembly Location

    All manuals and user guides at all-guides.com Item Description Device 1 Device 2 Fan assembly location Server component identification 74...

  • Page 75: Specifications

    All manuals and user guides at all-guides.com Specifications Environmental specifications Specification Value Temperature Operating 10°C to 35°C (50°F to 90°F) Non-operating 30°C to 60°C (-22°F to 140°F) Maximum rate of temperature change Operating 10°C/hr (18°F/hr) Non-operating 20°C/hr (36°F/hr) Relative humidity (noncondensing)*** Operating 10% to 90%...
  • Page 76 All manuals and user guides at all-guides.com Specification Value Width 42.62 cm (16.78 in) Weight (maximum) 12.27 kg (27.0 lb) Weight (no drives installed) 10.91 kg (24.0 lb) Input requirement Rated line voltage 90 VAC to 264 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 6.0 A (100 to 120 VAC) to...

  • Page 77: Acronyms And Abbreviations

    All manuals and user guides at all-guides.com Acronyms and abbreviations Array Configuration Utility Array Diagnostics Utility BBWC battery-backed write cache BIOS Basic Input/Output System CMOS complementary metal-oxide semiconductor Customer Self Repair DDR2 double data rate-2 error checking and correcting iLO 2 Integrated Lights-Out 2 Integrated Management Log network interface controller...
  • Page 78 All manuals and user guides at all-guides.com NVRAM non-volatile memory peripheral component interface PCI-X peripheral component interconnect extended PCIe peripheral component interconnect express POST Power-On Self Test RBSU ROM-Based Setup Utility serial attached SCSI SATA serial ATA SDRAM synchronous dynamic RAM unit identification universal serial bus Acronyms and abbreviations 78...

  • Page 79: Index

    62 heatsink 19, 44 diagnostics utility 62 HP Insight Diagnostics 62 DIMM installation guidelines 42 HP ProLiant Essentials Foundation Pack 63 DIMM slot LEDs 71 HP Systems Insight Manager, overview 63 DIMM slots 69 DIMMs 19, 42, 43...
  • Page 80 All manuals and user guides at all-guides.com plastics kit 19 power button/LED board 19, 36 illustrated parts catalog 16 power connectors, internal 69 IML (Integrated Management Log) 63 power cord 19 Insight Diagnostics 62 power LEDs, system 66 Integrated Management Log (IML) 63 power on LED 71 interleaving memory configuration 43 Power On/Standby button 26, 65, 66...
  • Page 81 All manuals and user guides at all-guides.com tools 23, 62 UID LED 26, 66, 70 USB connectors 65, 69, 73 utilities 62 video connector 35, 65, 69 warnings 25 warranty 5, 16 Index 81...

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