Canon imageRUNNER ADVANCE 4551i III Faq Manual
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Canon imageRUNNER ADVANCE 4551i III Faq Manual

Canon imageRUNNER ADVANCE 4551i III Faq Manual

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FAQ Guide
Please read "Important Safety Instructions" before
operating this product. ⇒ P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
canon.com/oip-manual
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Summary of Contents for Canon imageRUNNER ADVANCE 4551i III

  • Page 1 Please read "Important Safety Instructions" before operating this product. ⇒ P.38 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. canon.com/oip-manual What is Your Question?

  • Page 2: Table Of Contents

    Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.17 Operate Check the Following First ....4 Paper Jams Occur ......17 The Machine Does Not Respond to the Paper Jams Occur Frequently .
  • Page 3 Canceling Copy/ Printing Results Are P.28 P.13 Print Jobs Not Satisfactory Installing the P.29 Printer Driver P.30 Replacement Parts Images Are Shifted/Slanted ....13 Irregularities Appear in Images/ Images Are Faint .

  • Page 4: The Machine Does Not Operate

    The Machine Does Not Operate Check the Following First Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug.

  • Page 5: The Machine Does Not Respond To The Computer

    The Machine Does Not Respond to the Computer Solution Solution   Restart the machine. Set the IP address again. Setting the IP address Press the main power switch to turn off the machine. User's Guide 10H4-00K Search CAUTION! Note that turning OFF the machine deletes the data that is waiting to be printed.

  • Page 6: How To Load Paper

    How to Load Paper Loading Paper in the Paper Drawer Place the paper drawer back into the machine.   CAUTION! Be careful not to get your fingers caught between the paper drawer and the machine. P O I N T When you have changed the paper size, replace the paper size label with an appropriate one, as P.34...

  • Page 7: When You Have Loaded A Different Type Of Paper Than The Preset One

    For available paper, see the following. 10H4-0KL Search Hardware Specifications P.43 How to use the search number When You Have Loaded a Different Type of Paper than the Preset One   Select the Press paper type. Press [Preferences] [Paper Settings] [Paper Settings] on the touch panel display.

  • Page 8: Loading Paper In The Multi-Purpose Tray

    How to Load Paper Loading Paper in the Multi- Purpose Tray CAUTION!     When using coated paper or paper that does not feed well, load one sheet at a time. Check the paper size/ type. Press If the paper size/type setting does not match the paper you have loaded Adjust the position of the paper guides.
  • Page 9 For available paper, see the following. 10H4-0KL Search Hardware Specifications P.43 How to use the search number When you have loaded custom size paper Specify the paper size manually. Specifying free size paper (custom size paper) User's Guide 10H4-02E Search P.43 How to use the search number Printing on the back side of printed...

  • Page 10: Loading Paper With Printed Logos

    How to Load Paper Loading Paper with Printed Logos Refer to the table below to load paper with printed logos. Example: When printing on A4 size paper Orientation Printing result Paper Drawer Multi-Purpose Tray Logo Co. Ltd t d . Co.

  • Page 11: Loading Envelopes

    Loading Envelopes CAUTION! • You can load envelopes in the paper drawer 2 or multi-purpose tray. • Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of the fixing unit.
  • Page 12 How to Load Paper When loading envelopes in the multi- When loading envelopes in the paper purpose tray drawer 2 Check the orientation of the stack of envelopes, Check the orientation of the stack of envelopes, and load it in the multi-purpose tray. and load it in the paper drawer 2.

  • Page 13: Printing Results Are Not Satisfactory

    Printing Results Are Not Satisfactory Irregularities Appear in Images Are Shifted/Slanted Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Replace it with paper that has not absorbed moisture. Solution Perform gradation adjustment. Press Adjust the guide exactly.

  • Page 14: Black Streaks Appear In Images

    Printing Results Are Not Satisfactory Black Streaks Appear in Images Wipe the original scanning area. Solution     Wipe the thin and Clean the document feed scanning areas. long glass area. If the Single Pass DADF-A is attached: Turn OFF the machine, and unplug the power plug from the AC power outlet.
  • Page 15 If the DADF-AV is attached: Open the feeder, and clean the lower side document feed scanning area using the supplied glass-cleaning sheet. N O T E Do not use glass cleaner or an alcohol solution, etc., as they will strip away the stain-proof coating. Close the feeder.

  • Page 16: Bleed-Through Occurs

    Printing Results Are Not Satisfactory Bleed-through Occurs Solution   Set the type of original properly. If bleed-through is observed with the copy result, setting the type of original can improve the Press problem, giving a neat copy. Press [Copy (Prevent Bleed-Thru)] on the Home screen.

  • Page 17: Paper Jams Occur

    If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display. Follow the instructions in the screen to remove the jammed paper. Remedy Paper jam locations Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly.

  • Page 18: Paper Jams Occur Frequently

    If Paper Jams Occur Paper Jams Occur Frequently Solution Solution   Adjust the paper guides. Check the paper type setting. Press Press Adjust the guide exactly. Multi-purpose tray If the paper type setting does not match the loaded paper, change the setting. •...

  • Page 19: Loading Paper Or Paper Settings Cannot Be Done Successfully

    Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper.   Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.

  • Page 20: If The "Load Paper." Message Is Displayed

    Loading Paper or Paper Settings Cannot Be Done Successfully If the "Load paper." Message Is Displayed Solution Solution     Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper. Solution If the paper type setting does not match the loaded paper, change the setting.
  • Page 21 Solution Make sure that the original size and output paper size are correct. Check the original size and possible output sizes on the [Printing Preferences] screen of the printer driver. Load paper of the size matching the original size setting. P O I N T To print on paper of a size different from that of the original, manually specify the paper size...
  • Page 22 Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.
  • Page 23 In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction. In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1.

  • Page 24: Scan/Fax Cannot Be Performed Successfully

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] To stop the paper feed Solution Check the server information. If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons.

  • Page 25: Scanned Documents Cannot Be E-Mailed

    Scanned Documents Cannot Be E-Mailed Solution Solution   Check the information of the If e-mailing of documents is destination. not possible at all, make correct communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.

  • Page 26: If You Cannot Send/Forward Faxes

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If no faxes can be sent If you cannot forward faxes     Check if the telephone line is not connected to a Check the information of the forwarding wrong location. destination registered to the address book/one- touch buttons.

  • Page 27: If You Cannot Receive Faxes

    If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur depending on memory to increase the free space. the line quality. For more information, contact your telephone carrier.

  • Page 28: Canceling Copy/Print Jobs

    Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon. Press P O I N T You can also stop the paper feed by pressing on the control panel.

  • Page 29: Installing The Printer Driver

    For details of printer driver installation, see the Driver Installation Guide. The Guide can be downloaded from, or viewed on, the same page of the Canon website as for the printer driver. Latest OS support information See the Canon website (http://www.canon.

  • Page 30: Replacement Parts

    2 may appear first. Prepare the consumable. Check the item number.* * This is an item number identifying a Canon genuine consumables. For high quality printouts, we recommend that you use Canon genuine consumables. N O T E P.31...

  • Page 31: List Of Consumables

    [Be careful of counterfeit toners] Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner.

  • Page 32: An Error Screen Is Displayed

    An Error Screen is Displayed If the "Contact your service An Error Message Is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally   if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative.
  • Page 33 When the [Limited Functions Mode] P O I N T   When you select a restricted function in the button is displayed limited functions mode, the following screen You can use the machine with part of functions appears. restricted even before the problem is resolved. Press Press on the touch panel display to return to...

  • Page 34: Illustrated Index

    Illustrated Index You can easily identify the name of a part and find the page where that part is described. * The illustrations assume that the machine is equipped with a Cassette Feeding Unit-AN Main Unit Cassette Feeding Unit-AN P. 6 Paper size label Attach the paper size label so that it aligns with the cassette number...
  • Page 35 Power switch Multi-purpose tray Paper guides Tray extension Paper drawer P. 6 Paper guides...

  • Page 36: Control Panel

    Illustrated Index Control Panel Login user name Timeline The user name that is currently logged in is Displays a log for settings specified in Copy/ Scan and Send. displayed. Status Monitor key P.18 Home Key P.16 Press to check the status of a job or cancel a Press to display the Home screen.
  • Page 37 • Lights when the machine enters Sleep machine. mode. ※ When the Error indicator maintains a steady red light, • Turns off when the machine exits Sleep contact your local authorized Canon dealer. mode. Main Power indicator Numeric keys Lights when the power is turned ON.

  • Page 38: Appendix

    Do not perform any operations not described in reactions occur fiber line or IP telephone line service providers if this manual. Canon will not be responsible for any • A location exposed to corrosive or toxic gases you want to connect the machine to those damages resulting from operations not described •...

  • Page 39: Fixing Unit

    AC power outlet and contact an authorized Do not place your hands in the part of the tray • Canon dealer if the machine makes an unusual where stapling is performed (near the rollers), noise, emits an unusual smell, or emits smoke especially pay careful attention to the sharp or excessive heat.
  • Page 40 This may cause them Protective earthing terminal imageRUNNER ADVANCE 4551i III/4551 III (F192400) to ignite, resulting in burns or fire. imageRUNNER ADVANCE 4545i III/4545 III/4535i If you accidentally spill or scatter toner, •...

  • Page 41: About This Manual

    (7) You may not modify, adapt, translate, rent, Illustrations used in this manual are those displayed lease or loan the SOFTWARE or create when the imageRUNNER ADVANCE 4551i III has the derivative works based on the SOFTWARE. following optional equipment attached to it:...

  • Page 43: Do You Want To Know More

    You Can Consult the User's Guide! The User's Guide describes all functions of the machine. Opening the User's Guide Search by "Contents" 1. Display the online manual website canon.com/oip-manual 2. Select the appropriate user's guide [imageRUNNER ADVANCE] [Black & White] Select this machine Search by "Search"...
  • Page 44 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON CHINA CO., LTD One Canon Park, Melville, NY 11747, U.S.A. 2F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China CANON CANADA INC. CANON SINGAPORE PTE. LTD.

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