Chapter 4: Troubleshooting; Troubleshooting; Display - Asus O!Play Live User Manual

Chapter 4

Troubleshooting

Troubleshooting
This section provides answers to some common problems that you may encounter
while installing or using the ASUS O!PLAY LIVE Media Player. These problems
require simple troubleshooting that you can perform by yourself. Contact ASUS
Technical Support if you encounter problems not mentioned in this section.

Display

Q1. The media player does not work. You think that the problem
might be with the media player's power adapter.
• The media player's power adapter possibly performs the overload
protection function — automatic shutdown during overload conditions,
such as Over Current, Over Voltage, and Over Temperature.
• Disconnect the media player's power adapter and wait few minutes before
you reinsert the player's power adapter directly into an outlet. Turn on the
media player again.
• If the problem still exists, contact your retailer.
Q2. The TV screen is blank and the media player power LED remains
off.
• Ensure that the TV is turned on.
• Ensure that the media player's power adapter and power outlet are
functional.
• Ensure that the media player's power adapter plug is firmly attached to the
rear panel of the player and to the power outlet.
Q3. I cannot see the Setup Wizard when I turn on the player for the
first time. The TV screen is blank and the media player power
LED is on.
• Ensure that the TV is turned on.
• Ensure that the AV/HDMI cable is properly connected to the correct
terminals on both the TV and the media player.
4-1