Date Revision Pages Reason for Change site prior to the arrival of the ATM. screens. Each section has been structured to fit the maximum amount of March 2013 All New manual to cover SelfServ 34 Drive-up variant. information on the minimum number of pages yet still be readable when Includes all requirements from NCR SelfServ™ 32, 34, printed on A3 size paper. Printing on smaller paper sizes may reduce readability and 38 Site Preparation Requirements, B006-6670 and but will make handling easier. updated security bolts specification.
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Standards Compliance 3 ‐ 1 RADIO FREQUENCY INTERFERENCE ELECTROMAGNETIC COMPATIBILITY (EMC) ACCESSIBILITY FCC Radio Frequency Interference Statement Immunity Standards NCR Optimum Height This equipment has been tested and found to comply with the limits for a Class The ATM complies with the following requirements for radiated and conducted This height assures the best display viewability for able‐bodied people. It does A digital device, pursuant to Part 15 of the Federal Communications immunity: NOT comply with the lowered height regulations listed in the next section. Commission (FCC) Rules. These limits are designed to provide reasonable EN 55024 protection against harmful interference when the equipment is operated in a Lowered Heights As per the requirements of EN55024, the ATM complies with the requirements commercial environment. This equipment generates, uses, and can radiate of the following normative Immunity Standard: radio frequency energy and, if not installed and used in accordance with the The lowered installation heights are designed to meet the regulations below instruction manual, may cause harmful interference to radio communications. and therefore accommodate use by both able‐bodied and disabled people. EN 61000‐4‐2 Electrostatic Discharge Operation of this equipment in a residential area is likely to cause harmful EN 61000‐4‐3 Radiated RF Lowered heights are specified for the following regulations: interference in which case you, the customer, will be required to correct the EN 61000‐4‐4 Electrical Fast Transient/Burst interference at your own expense. (UK) Access to ATMs: UK Design Guidelines 2002, Centre for Accessible EN 61000‐4‐5 Surge ...
location. 68 dB(A) when operating (see note). However, the following configurations will affect the sound levels as shown in ™ NCR SelfServ XX the table below: Class: XXXX Model: XXXX NCR Global Solutions Ltd. XX - XXXXXXXX Serial: Tracer: XX - XX Configuration Acoustic sound power when operating Vãc: XXX - XXXv Hz: 50/60 A: X.X...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Site Requirements 5 ‐ 1 POSITIONING THE ATM WALL Collar Tolerance The collar has a tolerance of +/‐ 4 mm (0.2 in. (+/‐ 0.5°)) at the top and bottom, The ATM may be installed through any suitable exterior wall or vestibule A 25 mm (1.0 in.) wide smooth surface is required around the edge of the wall with 0 mm (0.0 in. (0°)) at its centre. location. opening to enable a good weather seal. The collar cannot accommodate large dips or depressions in the wall. Make The ATM must also be positioned away from heat sources or any air sure the wall is smooth and even. conditioning equipment. Wall Cavity Bright lights and windows behind the user may degrade camera performance. Any cavity in the wall must be sealed to provide a flush surface that does not Position the ATM away from direct sunlight. +/- 4 mm extend into the wall opening. Leave the gap between the ATM sleeve and the (0.16 in.) wall opening clear to allow air at room temperature to circulate. Allow sufficient room for installation and servicing requirements. Seal any cavity 0.0 mm Do not block air gaps (0.0 in.) FLOOR The ATM must be installed on a level, even, concrete or other noncombustible ...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Site Requirements 5 ‐ 2 TEMPERATURE AND HUMIDITY BAROMETRIC PRESSURE Continuous operating at or near the range limits, or in a location where the Operating/Transit Limits: 105 kPa (15.2 lb.F/in.) to 70 kPa (10.2 lb.F/in.) temperature and humidity change beyond the specification, should be avoided. Equivalent Altitude: Up to a maximum of 3000 m (9842.52 ft) If installing though an exterior wall, the site must meet the requirements of both the Interior and Exterior environments. Note: For exterior through the wall ATMs the humidity inside the building is restricted to a maximum of 30% (20% if Tilting Display fitted) at an outside temperature of ‐35°C(‐31°F), with a linear relationship between temperature and humidity to a maximum humidity at 0°C (32°F). Normal Operating Range (Interior Environment) Temperature: without Severe Environment: 10 C to 40 C (50 F to 104 with Severe Environment fitted: 0 C to 40 C (32 F to 104 Relative Humidity: 20% to 80% Dew Point Temperature Restriction: 26 C (79 F) maximum If a pressurisation unit is fitted then minimum operating temperature is C (50 F) even with severe environment fitted.
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Power Requirements 6 ‐ 1 AC POWER REQUIREMENTS GROUNDING TRANSIENT PROTECTION The maximum current requirements are: The ATM operates from a single phase, 3 wire supply: live, neutral and ground. In the process of power distribution, transient electrical energy (including, but not limited to, lightning strikes, intermittent short circuits, and switching 10A at 120V The ATM power requirements will normally permit it to operate within existing transients) can be introduced on to power lines. Such transient energy can be wiring configurations and from existing mains outlets provided that: 6.3A at 230V. very damaging to electronic hardware and can also cause data corruption. the branch circuit of the distribution panel supporting the ATM is not Under these circumstances, NCR recommends the use of AC power transient The maximum inrush current is 100A. also used to support equipment with heavy inductive loads such as air suppressors and data (communication) line transient suppressors. Such NCR does not recommend running an ATM with deposit devices without an conditioners or AC motors. protective devices are intended to guard against power and data line transients Uninterruptible Power Supply (UPS). Without a UPS, there is the potential for that can result in hardware damage and various system or program errors. other branch circuits on the same distribution panel do not support customer’s cash to be retained in the device if there is a power failure. such equipment. Improvement of any deficiencies in power quality is a customer responsibility. the installation meets or exceeds the regulatory and local guidelines Malfunction and/or component failure as a result of power quality problems with regard to electrical safety and all conductor sizing. INPUT VOLTAGE SETTING are/is not covered by NCR Corporation Maintenance Agreement. NCR accepts ...
When producing cables allow for 2.2 m (7.22 ft) of cable within the ATM. DATA LINE TRANSIENT PROTECTION 1. Connector, 9 way (NCR part no. 006-0010488). 1. Connector, 25 Way (NCR part no. 006-0005897) 2. Terminal wire, female (NCR part no. 009-0002640). 2. Terminal, wire, male (NCR part no. 009-0002642) Voltage transients, line noise, surges, sags, impulses, and spikes may be 3. Cable, shielded multiconductor (NCR part no. 007-8907033).
220‐240V ATMs are supplied with an unterminated power cable. Information 1, 2 about suitable power connectors is supplied with the accessories. The power cable supplied is 3 m (9.84 ft) in length. If it is necessary to increase this length to meet site requirements, then the extension must satisfy local or country regulations. 1. Connector, 2 way Mate-N-Lock (NCR part no. 007-9814285). WARNING This equipment must be earthed. 2. Terminal wire, male (NCR part no. 007-2009663). 3. Cable, multiconductor (NCR part no. 006-5800006). 4. Connector (determined by remote device). Remove a 20 mm (0.8 in.) section of the outer sleeve, 125 mm (4.9 in.) from the ...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Decals 8 ‐ 1 CARD ORIENTATION WINDOW ENTRY/EXIT DECALS DECAL PLACEMENT An industry standard credit card can be placed behind the card orientation Entry/Exit decals should be a maximum of 0.5 mm (0.02 in.) thick. NCR NCR recommends placing entry/exit decals above or below the entry/exit slots, window. The card or decal should be a maximum of 0.75 mm (0.0295 in.) thick. recommends they be made from textured polycarbonate with 3M 467 High determined by the space available near the slot. Performance MP adhesive. Cash Blank Window decal and Card Orientation Window decal/card are placed Decals should provide good contrast, at least 70%, between foreground (text/ on the inside of the window. icon) and background. Advert window decals can be placed on either the front or the inside of the A sans serif typeface should be used (Tiresias is recommended). The text size window. 15 mm should be at least 14 point, and larger where possible. Where tactile decals are (0.59 in.) Coin required they should be designed in line with specific country requirements. Suggested icon designs and wording are shown below: 86 mm 70 mm 48 mm (3.39 in.) (2.76 in.) (1.89 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Short Sleeve 9 ‐ 1 PACKAGE DIMENSIONS COLLAR DIMENSIONS With Pressurisation 773 mm (30.43 in.) 977 mm Standard 1435 mm (38.46 in.) 47 mm (56.50 in.) (1.85 in.) 63 mm 800 mm 725 mm 1088 mm (2.48 in.) (31.50 in.) (28.54 in.) (42.83 in.) 65 mm...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Short Sleeve 9 ‐ 2 WEIGHTS AND FLOOR LOADING CABLE ENTRY BOLT HOLES The ATM should be bolted to the floor or plinth, through all the holes marked 770 mm ‘A’, using four bolts with anchor washers. (30.31 in.) Without Pressurisation The ‘B’ hole enables an alarm to be fitted (CEN III security enclosures only). Standard Security Enclosures 770 mm CEN grade L CEN grade III 403 mm 65 mm (30.3 in.) (15.87 in.) 888 kg 985 kg (2.66 in.) Maximum weight 170 mm 500 mm (1958 lb.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Short Sleeve 9 ‐ 3 FACIA ITEMS Heights and Depths Distance for Voice Guidance Height Depth Facia Item from base from front of ATM of collar Distance from Facia Item 1120 mm 36 mm No. 5 Key Statement Exit (44.09 in.) (1.42 in.) 7 6 5 1124 mm...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Short Sleeve 9 ‐ 4 SERVICING AREAS ‐ OPTIMUM SERVICING AREAS ‐ MINIMUM The optimum servicing area provides the best access to the ATM for all This is the minimum area required for operating and servicing the ATM. servicing and operation tasks. Wherever possible the ATM should be installed within the optimum servicing Wherever possible the ATM should be installed within the optimum servicing area. Installing the ATM in the minimum servicing area may increase the area. servicing and/or upgrading time. If the optimum area is not available then refer to Servicing Areas ‐ Minimum. If the minimum area is not available then consult your local service However note that installing the ATM in the minimum servicing area may representative. Every site is different and you may still be able to install the increase the servicing and/or upgrading time over a ATM installed using the ATM but with further increases to servicing and/or upgrading time. optimum area. If you install in the minimum area then note that doors can open, and devices Always leave as much space as possible around the ATM to facilitate safe rack out, beyond the area shown. Always leave as much space as possible operation and servicing. around the ATM to facilitate safe operation and servicing. 1780 mm Minimum clearance (70.08 in.) Additional clearances required for: 525 mm 25 mm (20.67 in.) (0.98 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Short Sleeve 9 ‐ 5 CLEARANCES ‐ CORRIDOR CLEARANCES ‐ EXTERIOR WALL CLEARANCE ‐ PRESSURISATION FAN The dimensions shown assume the ATM is being moved using equipment that The illustration below shows the minimum height clearance required for the does not extend beyond the ATM or packaging. installation, removal, and replacement of the pressurisation fan. Standard Collar A surrounding clearance of 6 mm (0.24 in.) has been allowed in the dimensions. 350 mm 493 mm 10 mm (13.8 in.) (19.4 in.) (0.39 in.) 45 mm (1.77 in.) 30 mm 30 mm (1.18 in.) (1.18 in.) Advert Collar Packaged ATM Packaged ATM...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Standard Sleeve 10 ‐ 1 PACKAGE DIMENSIONS COLLAR DIMENSIONS With Pressurisation 773 mm (30.4 in.) 977 mm Standard 1435 mm (38.46 in.) 47 mm (56.50 in.) (1.85 in.) 63 mm 800 mm 725 mm (2.48 in.) (31.5 in.) 1202 mm (28.54 in.) 65 mm 605 mm (47.3 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Standard Sleeve 10 ‐ 2 WEIGHTS AND FLOOR LOADING CABLE ENTRY BOLT HOLES The ATM should be bolted to the floor or plinth, through all the holes marked 770 mm ‘A’, using four bolts with anchor washers. (30.31 in.) Without Pressurisation The ‘B’ hole enables an alarm to be fitted (CEN III security enclosures only). Standard Security Enclosures 770 mm CEN grade L CEN grade III 403 mm (30.31 in.) 65 mm (15.87 in.) 888 kg 985 kg (2.66 in.) Maximum weight 170 mm 500 mm (1958 lb.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Standard Sleeve 10 ‐ 3 FACIA ITEMS Heights and Depths Distance for Voice Guidance Height Depth Facia Item from base from front of ATM of collar Distance from Facia Item 1120 mm 36 mm No. 5 Key Statement Exit (44.09 in.) (1.42 in.) 7 6 5 1124 mm...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Standard Sleeve 10 ‐ 4 SERVICING AREAS ‐ OPTIMUM SERVICING AREAS ‐ MINIMUM The optimum servicing area provides the best access to the ATM for all This is the minimum area required for operating and servicing the ATM. servicing and operation tasks. Wherever possible the ATM should be installed within the optimum servicing Wherever possible the ATM should be installed within the optimum servicing area. Installing the ATM in the minimum servicing area may increase the area. servicing and/or upgrading time. If the optimum area is not available then refer to Servicing Areas ‐ Minimum. If the minimum area is not available then consult your local service However note that installing the ATM in the minimum servicing area may representative. Every site is different and you may still be able to install the increase the servicing and/or upgrading time over a ATM installed using the ATM but with further increases to servicing and/or upgrading time. optimum area. If you install in the minimum area then note that doors can open, and devices Always leave as much space as possible around the ATM to facilitate safe rack out, beyond the area shown. Always leave as much space as possible operation and servicing. around the ATM to facilitate safe operation and servicing. Minimum clearance 1780 mm Additional clearances required for: (70.08 in.) 525 mm 25 mm Cash Acceptor/Recycler or Scalable Deposit Module (LH side) (20.67 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ CEN, Standard Sleeve 10 ‐ 5 CLEARANCES ‐ CORRIDOR CLEARANCES ‐ EXTERIOR WALL CLEARANCE ‐ PRESSURISATION FAN The dimensions shown assume the ATM is being moved using equipment that The illustration below shows the minimum height clearance required for the does not extend beyond the ATM or packaging. installation, removal, and replacement of the pressurisation fan. Standard Collar A surrounding clearance of 6 mm (0.24 in.) has been allowed in the dimensions. 350 mm 493 mm 10 mm (13.8 in.) (19.4 in.) (0.39 in.) 45 mm (1.77 in.) 30 mm 30 mm (1.18 in.) (1.18 in.) Advert Collar Packaged ATM Packaged ATM...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Short Sleeve 11 ‐ 1 PACKAGE DIMENSIONS COLLAR DIMENSIONS HOLE IN THE WALL It is the responsibility of the owning institution to ensure that the heights from the sidewalk level to the facia items comply with any local regulations. Where 977 mm Standard 1435 mm (38.46 in.) no such regulations exist, the ATM can be installed at the NCR optimum height. 47 mm (56.50 in.) (1.85 in.) 63 mm For correct installation height you must consider the difference in height 725 mm (2.48 in.) between the sidewalk and the interior floor. If there is no difference then the (28.54 in.) 38 mm plinth must have the height specified in the illustration below. (1.50 in.) 725 mm 1836 mm 625 mm (28.54 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Short Sleeve 11 ‐ 2 SECURITY BOLTS BOLT HOLES CABLE ENTRY Bolts and anchors must be supplied by the owning organisation. The ATM should be bolted to the floor or plinth, through all the holes marked 770 mm ‘A’, using four bolts with anchor washers. (30.31 in.) To meet security standards the ATM must be bolted to the floor, through all of the bolt holes, using bolts with anchor washers as specified below. Bolts and anchor washers are to be supplied by the owning organisation. 770 mm 165 mm (30.31 in.) (6.50 in.) Make sure that the floor or plinth is capable of withstanding the loading 408 mm 36 mm imposed by the anchor points for these bolts. Security Enclosure Ø 25 mm (16.06 in.) 30 mm (1.42 in.) (0.98 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Short Sleeve 11 ‐ 3 FACIA ITEMS Heights and Depths Distance for Voice Guidance Height Depth Facia Item from base from front of ATM of collar Distance from Facia Item 1111 mm 36 mm No. 5 Key Statement Exit (43.75 in.) (1.42 in.) 7 6 5 1115 mm...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Short Sleeve 11 ‐ 4 SERVICING AREAS ‐ OPTIMUM SERVICING AREAS ‐ MINIMUM This is the minimum area required for operating and servicing the ATM. The optimum servicing area provides the best access to the ATM for all servicing and operation tasks. Wherever possible the ATM should be installed within the optimum servicing area. Installing the ATM in the minimum servicing area may increase the Wherever possible the ATM should be installed within the optimum servicing servicing and/or upgrading time. area. If the minimum area is not available then consult your local service If the optimum area is not available then refer to Servicing Areas ‐ Minimum. representative. Every site is different and you may still be able to install the However note that installing the ATM in the minimum servicing area may ATM but with further increases to servicing and/or upgrading time. increase the servicing and/or upgrading time over a ATM installed using the optimum area. If you install in the minimum area then note that doors can open, and devices rack out, beyond the area shown. Always leave as much space as possible Always leave as much space as possible around the ATM to facilitate safe around the ATM to facilitate safe operation and servicing. operation and servicing. 1780 mm Minimum clearance (70.08 in.) Additional clearances required for: 525 mm 25 mm (20.67 in.) (0.98 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Short Sleeve 11 ‐ 5 CLEARANCES ‐ CORRIDOR CLEARANCES ‐ EXTERIOR WALL INTERNAL SPACE CONSTRAINT FOR THIRD‐PARTY CAMERA The dimensions shown assume the ATM is being moved using equipment that If a third‐party camera is to be installed, it must fit within the space constraint does not extend beyond the ATM or packaging. shown below. Standard Collar A surrounding clearance of 6 mm (0.24 in.) has been allowed in the dimensions. 10 mm (0.39 in.) 30 mm 60 mm (1.81 in.) (2.36 in.) 45 mm (1.77 in.) 30 mm 30 mm (1.18 in.) (1.18 in.) 60 mm 150 mm Advert Collar...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Standard Sleeve 12 ‐ 1 PACKAGE DIMENSIONS COLLAR DIMENSIONS HOLE IN THE WALL It is the responsibility of the owning institution to ensure that the heights from 977 mm the sidewalk level to the facia items comply with any local regulations. Where Standard 1435 mm (38.46 in.) no such regulations exist, the ATM can be installed at the NCR optimum height. 47 mm (56.50 in.) (1.85 in.) 63 mm For correct installation height you must consider the difference in height 725 mm (2.48 in.) (28.54 in.) between the sidewalk and the interior floor. If there is no difference then the 38 mm plinth must have the height specified in the illustrations below. (1.50 in.) 725 mm 1836 mm (28.54 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Standard Sleeve 12 ‐ 2 SECURITY BOLTS BOLT HOLES CABLE ENTRY Bolts and anchors must be supplied by the owning organisation. The ATM should be bolted to the floor or plinth, through all the holes marked 770 mm ‘A’, using four bolts with anchor washers. (30.31 in.) To meet security standards the ATM must be bolted to the floor, through all of the bolt holes, using bolts with anchor washers as specified below. Bolts and anchor washers are to be supplied by the owning organisation. 770 mm 165 mm (30.31 in.) (6.50 in.) Make sure that the floor or plinth is capable of withstanding the loading 408 mm 36 mm imposed by the anchor points for these bolts. Security Enclosure Ø 25 mm (16.06 in.) (1.42 in.) 30 mm (0.98 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Standard Sleeve 12 ‐ 3 FACIA ITEMS Heights and Depths Distance for Voice Guidance Height Depth Facia Item from base from front of ATM of collar Distance from Facia Item 1111 mm 36 mm No. 5 Key Statement Exit (43.75 in.) (1.42 in.) 7 6 5 1115 mm...
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Standard Sleeve 12 ‐ 4 SERVICING AREAS ‐ OPTIMUM SERVICING AREAS ‐ MINIMUM The optimum servicing area provides the best access to the ATM for all This is the minimum area required for operating and servicing the ATM. servicing and operation tasks. Wherever possible the ATM should be installed within the optimum servicing Wherever possible the ATM should be installed within the optimum servicing area. Installing the ATM in the minimum servicing area may increase the area. servicing and/or upgrading time. If the optimum area is not available then refer to Servicing Areas ‐ Minimum. If the minimum area is not available then consult your local service However note that installing the ATM in the minimum servicing area may representative. Every site is different and you may still be able to install the increase the servicing and/or upgrading time over a ATM installed using the ATM but with further increases to servicing and/or upgrading time. optimum area. If you install in the minimum area then note that doors can open, and devices Always leave as much space as possible around the ATM to facilitate safe rack out, beyond the area shown. Always leave as much space as possible operation and servicing. around the ATM to facilitate safe operation and servicing. Minimum clearance 1780 mm Additional clearances required for: (70.08 in.) 525 mm 25 mm Cash Acceptor/Recycler or Scalable Deposit Module (LH side) (20.67 in.)
NCR SelfServ™ 34 Drive‐Up ATM Site Preparation Variant Details ‐ UL, Standard Sleeve 12 ‐ 5 CLEARANCES ‐ CORRIDOR CLEARANCES ‐ EXTERIOR WALL INTERNAL SPACE CONSTRAINT FOR THIRD‐PARTY CAMERA The dimensions shown assume the ATM is being moved using equipment that If a third‐party camera is to be installed, it must fit within the space constraint does not extend beyond the ATM or packaging. shown below. Standard Collar A surrounding clearance of 6 mm (0.24 in.) has been allowed in the dimensions. 10 mm (0.39 in.) 30 mm 60 mm (1.81 in.) (2.36 in.) 45 mm (1.77 in.) 30 mm 30 mm (1.18 in.) (1.18 in.) 60 mm 180 mm Advert Collar...
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