Neighbor List Utility - Cisco 7921G - Unified Wireless IP Phone VoIP Administration Manual

Chapter 2 Overview of the VoIP Wireless Network
5.
6.
After phones are installed, request that users report any problems when using their wireless IP phones.
When you perform a site survey verification and encounter problems, see the
"Troubleshooting the Cisco Unified Wireless IP Phone 7921G"
the problem.
Related Topics
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Neighbor List Utility

The Neighbor List utility displays a list of the current AP and the closest neighbors tracked by the phone.
The phone typically does not scan while it is idle, so often there is only one entry, which is the currently
associated AP, in the list.
To use the Neighbor List utility, follow these steps:
Procedure
Step 1 Configure the Cisco Unified Wireless IP Phone 7921G with the same SSID and
encryption/authentication settings as the APs.
Step 2 Power on the phone so that it associates with the WLAN.
Choose Settings > Status > Neighbor List.
Step 3
The phone displays the current AP and the closest neighbors. For example:
SSID: abcd
Channel
01
06
11
Step 4 To see more information about an AP, scroll to the desired line and press Details. The following is an
example of the details for a specific AP:
SSID: abcd
Channel:06
BSSID: 00:13:1a:16:cf:d0
RSSI:-51
CU:38
To verify the ability to roam between APs, walk through all areas where phones are used and take
Step 5
readings. Approach areas from different directions to assure successful roaming conditions.
Cisco Unified Wireless IP Phone 7921G Administration Guide for Cisco Unified Communications Manager Release 7.0
OL-15985-01
Can make roaming phone calls with good quality audio and no disconnections.
Can place multiple calls, especially in areas designated for high density use.
Neighbor List Utility, page 2-21
Site Survey Utility, page 2-22
BSSID
19:50
cf:d0
7b:b0
for assistance with finding the cause of
Channel
RSSI Utilization
-38 50
-51 38
-42 61
Site Survey Verification
Chapter 10,
2-21