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Summary of Contents for Bosch RideCare companion
- Page 1 1 | 51 RideCare companion User Manual | v1.6 RideCare companion User Manual Version: v1.6 Data subject not change without notice | Printed in USA | January 06, 2023...
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Page 2: Table Of Contents
2 | 51 RideCare companion User Manual | v1.6 Table of contents Product Description Specifications ......5 Before Installing Safety Related Warnings ..... 6 General Safety Instructions ..10 General Installation info..... 14 Package & Required Tools ..16 General Use Device Installation &... - Page 3 3 | 51 RideCare companion User Manual | v1.6 Wireless Button ......27 Cameras ........30 companion Element & LEDs ..31 Device Button......37 Mounting Tape ......38 Cable positioning ...... 39 3.10 De-Installation ......41 Appendix Cellular bands and power ..44 FCC/IC Compliance ....
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Page 4: Product Description
4 | 51 RideCare companion User Manual | v1.6 Product Description The RideCare companion is a solution for Ride Hailing service providers. It is intended for, and has been validated for, installation and operation in street-legal passenger cars with a rated voltage of 12V. -
Page 5: Specifications
5 | 51 RideCare companion User Manual | v1.6 Specifications & P NVIRONMENTAL ERFORMANCE ° ° Operating Temp. C to +60 ° ° Storage Temp. C to +85 Relative Operating 20% to 80% non- Humidity condensing Input Voltage +12V DC Power Consumption Max 1.2A @ 12VDC... -
Page 6: Before Installing
6 | 51 RideCare companion User Manual | v1.6 Highest specified 60±3 °C charging temperature Lowest specified 0±3 °C charging temperature Before Installing Safety Related Warnings Read and follow the instructions and precautions in this guide and all documents referenced in this guide when installing this device. - Page 7 7 | 51 RideCare companion User Manual | v1.6 Block the wheels to prevent the vehicle from moving. Never work under a vehicle supported only by jacks as jacks can slip and fall over. Do not pound on the RideCare companion for any reason as this could crack the vehicle’s windshield.
- Page 8 8 | 51 RideCare companion User Manual | v1.6 is swallowed, it can cause severe internal burns in just 2 hours and can lead to death. Do not ingest battery, Chemical Burn Hazard Keep new and used batteries away from children.
- Page 9 9 | 51 RideCare companion User Manual | v1.6 The companion cam contains an internal battery. Failure to follow the guidelines below may result in this internal lithium-ion battery experiencing a shortened life span or may present a risk of damage to the device, fire, chemical burn, electrolyte leak, and/or injury.
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Page 10: General Safety Instructions
10 | 51 RideCare companion User Manual | v1.6 When installing the companion cam, wireless button, and all corresponding wiring in a vehicle, Do not obstruct drivers view. Do not install in front of airbag. Do not install in a location that could interfere with vehicle operating controls. - Page 11 11 | 51 RideCare companion User Manual | v1.6 installing the companion cam & wireless button. Once the companion cam & wireless button have been correctly mounted, they are rated for temperatures described in the specifications section of this manual.
- Page 12 12 | 51 RideCare companion User Manual | v1.6 The RideCare companion shall be installed in the interior of a street legal passenger vehicle with a rated voltage of 12V. The RideCare companion shall be installed in a way such that the ventilation holes are not obstructed/covered.
- Page 13 13 | 51 RideCare companion User Manual | v1.6 The companion cam must not come into contact with hot or burning objects (e.g. cigarettes, heat gun, etc.). Each installation of the mounting bracket must be done with a new pad of glue tape (Do not use one glue pad twice).
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Page 14: General Installation Info
14 | 51 RideCare companion User Manual | v1.6 General Installation info Camera legal notice: In some jurisdictions it could be considered an invasion of privacy rights to take or publicly display photographs or videos of people or their vehicles using this product. - Page 15 15 | 51 RideCare companion User Manual | v1.6 the same orientation – such that the word “BOSCH” on the interior side is readable. It may be easiest to install the device while sitting on the passenger’s side. To unfold the bracket (and to adjust the angle), loosen the long knob on the side while taking care not to fully unscrew it.
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Page 16: Package & Required Tools
16 | 51 RideCare companion User Manual | v1.6 Package & Required Tools Included in Package: companion cam* Wireless button** Power Cable*** Mounting Bracket Assembly w/ tape**** Alcohol wipe / cleaning cloth Cable mounting clips ... - Page 17 17 | 51 RideCare companion User Manual | v1.6 *Part number: NA: 7 507 650 521 / EU: 7 507 650 522 / AUX: 7 507 650 523 **Part number: 7 507 650 524 ***Part number: 7 507 650 525...
- Page 18 18 | 51 RideCare companion User Manual | v1.6 Figure 1 Package contents. Data subject not change without notice | Printed in USA | January 06, 2023...
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Page 19: General Use
RideCare companion User Manual | v1.6 General Use Device Installation & Start-up The RideCare companion package will contain a welcome card which has important information and a QR code. You will be directed to the installation UI by scanning the QR code, which will be required to setup the device. - Page 20 20 | 51 RideCare companion User Manual | v1.6 When it’s time to remove the stickers, use a flat tool such as a putty knife at a 45-degree angle to gently push underneath the edges. Carefully work your way in, until the sticker peels off.
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Page 21: Using The Companion Cam
21 | 51 RideCare companion User Manual | v1.6 Using the companion cam The companion cam may only be properly operated via use of the web application. Scan QR code on welcome card to enter the web application. Before using, follow the installation... - Page 22 22 | 51 RideCare companion User Manual | v1.6 To reset the companion cam, press the button via pinhole, which is located on the left side of the cam. Figure 3 Reset button. Data subject not change without notice |...
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Page 23: Mounting Bracket
23 | 51 RideCare companion User Manual | v1.6 Mounting Bracket Figure 4 Mounting bracket assembly. Data subject not change without notice | Printed in USA | January 06, 2023... - Page 24 24 | 51 RideCare companion User Manual | v1.6 The Mounting bracket assembly is comprised of five main parts (See Figure 4 for reference). 1) Back knob: used to attach the bracket to the threaded insert on the back-center of the companion cam.
- Page 25 25 | 51 RideCare companion User Manual | v1.6 Figure 5 Sliding bracket design. Data subject not change without notice | Printed in USA | January 06, 2023...
- Page 26 You can confirm correct orientation by making sure the word “Bosch” is readable, as shown in Figure 6. Figure 6 Bracket orientation for winshield vs dash mount.
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Page 27: Wireless Button
27 | 51 RideCare companion User Manual | v1.6 Wireless Button Figure 7 Wireless button. The wireless button is used by simply pressing down on the center button cap which shows SOS. There will be an audible clicking sound. Prior to use, the wireless button must be paired with the companion cam. - Page 28 28 | 51 RideCare companion User Manual | v1.6 The wireless button is equipped with a coin cell battery (type CR2032), so make sure to read the safety warnings in this manual prior to handling. The wireless button housing is made up of 2 parts: a lower, and an upper.
- Page 29 29 | 51 RideCare companion User Manual | v1.6 Once disassembled, flip over the upper housing to reveal the battery Figure 8 Accessing the battery of the wireless button. Data subject not change without notice | Printed in USA | January 06, 2023...
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Page 30: Cameras
30 | 51 RideCare companion User Manual | v1.6 Cameras The companion cam is equipped with 2 cameras: 1 facing the interior of the vehicle, and 1 facing the exterior. Each camera has a wide view lens, and thus covers a large area. Take care not to obstruct either lens. -
Page 31: Companion Element & Leds
31 | 51 RideCare companion User Manual | v1.6 companion Element & LEDs Ambient light sensor Status LEDs Figure 10 Status LEDs. Data subject not change without notice | Printed in USA | January 06, 2023... - Page 32 32 | 51 RideCare companion User Manual | v1.6 Figure 11 companion Element: example configurations Data subject not change without notice | Printed in USA | January 06, 2023...
- Page 33 33 | 51 RideCare companion User Manual | v1.6 The companion cam has 2 “status LEDs” located above the interior-facing camera, which will light up to indicate certain device functions. The top LED is related to connectivity, and the bottom LED is related to the camera.
- Page 34 34 | 51 RideCare companion User Manual | v1.6 ISUAL XPLANATION UNCTION LEDs blinking Start up white, companion LEDs blinking Start up white, companion loading blue Top LED Start up, blinking connecting green, to LTE companion loading blue Top LED...
- Page 35 35 | 51 RideCare companion User Manual | v1.6 Top LED Device on, stable green, companion recording logo on LEDs stable Confirmed green, start companion recording blue smile LEDs stable Device on, green, recording companion logo on LEDs blinking Power loss...
- Page 36 36 | 51 RideCare companion User Manual | v1.6 LEDs off, Hardware companion error, Call blinking support orange hotline: 1 (888) 346- 2604 LEDs stable Only while yellow, wireless companion button is logo on, no pressed ring LEDs stable Device on,...
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Page 37: Device Button
37 | 51 RideCare companion User Manual | v1.6 Device Button Figure 12 Device button. There is a rectangular button located on the bottom face of the companion cam (see Figure 12). It has different functionality depending on the duration of the press. -
Page 38: Mounting Tape
38 | 51 RideCare companion User Manual | v1.6 Mounting Tape Figure 13 Mounting Tape. The mounting bracket and wireless button come with a pad of double-sided adhesive on the bottom, which is used to bond to the vehicle. See “before installing”... -
Page 39: Cable Positioning
39 | 51 RideCare companion User Manual | v1.6 applied to the top side of the baseplate, and care should be taken to ensure pressure is applied to the entirety of this surface. Try to smooth it out and remove any air bubbles between the tape and the glass. - Page 40 40 | 51 RideCare companion User Manual | v1.6 For dash mount: Tuck the cable back where the dash meets the windshield, then around the side of the dash. This route can also be done via the provided cable clips, if desired.
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Page 41: 3.10 De-Installation
41 | 51 RideCare companion User Manual | v1.6 3.10 De-Installation If a re-installation is intended in the future: The companion cam can be removed by disconnecting the power cable and sliding it off the baseplate as described in section 3.3. The mounting bracket and power cable can both remain in vehicle if desired. - Page 42 42 | 51 RideCare companion User Manual | v1.6 – it may help to wiggle the tool side to side during this process. Once the end of the tool has reached the center of the baseplate, you may try to slowly pry it off. If this is too difficult, continue moving the removal tool forward and try again.
- Page 43 43 | 51 RideCare companion User Manual | v1.6 Figure 15 De-Installation. Important: It is highly recommended to stand outside the passenger door during the removal process. Data subject not change without notice | Printed in USA | January 06, 2023...
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Page 44: Appendix
44 | 51 RideCare companion User Manual | v1.6 Appendix Cellular bands and power EG95EX (EMEA) ELLULAR BANDS AND POWER EIRP EIRP W LTE B1 1920 27.3 0.537 LTE B3 1710 27.3 0.537 LTE B7 2500 27.3 0.537 LTE B8 27.3... - Page 45 45 | 51 RideCare companion User Manual | v1.6 UMTS 1920 28.3 0.676 UMTS 28.3 0.676 VIII EG95EX (NA) ELLULAR BANDS AND POWER EIRP EIRP W LTE B2 1850 27.3 0.537 LTE B4 1710 27.3 0.537 LTE B5 27.3 0.537 27.3...
- Page 46 46 | 51 RideCare companion User Manual | v1.6 UMTS 1850 28.3 0.676 UMTS 1710 28.3 0.676 UMTS 28.3 0.676 EG95EX (LATAM+ANZ) ELLULAR BANDS AND POWER EIRP EIRP W LTE B1 1920 27.3 0.537 LTE B2 1850 27.3 0.537 LTE B3 1710 27.3...
- Page 47 47 | 51 RideCare companion User Manual | v1.6 LTE B5 27.3 0.537 LTE B7 2400 27.3 0.537 LTE B8 27.3 0.537 27.3 0.537 1710 27.3 0.537 UMTS 1920 28.3 0.676 UMTS 1850 28.3 0.676 UMTS 28.3 0.676 UMTS 28.3 0.676...
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Page 48: Fcc/Ic Compliance
48 | 51 RideCare companion User Manual | v1.6 FCC/IC Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. - Page 49 49 | 51 RideCare companion User Manual | v1.6 radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:: (1) L'appareil ne doit pas produire de brouillage, (2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
- Page 50 50 | 51 RideCare companion User Manual | v1.6 interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Page 51 51 | 51 RideCare companion User Manual | v1.6 Robert Bosch LLC XC-CT/PJ-RC2 15000 N Haggerty Rd, Plymouth, MI 48170 SO Support Hours: M-F 8am-5pm CST Support Hotline: 1 (888) 346-2604 ECall Service (wireless button/safety call): 24/7 Data subject not change without notice |...
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