Troubleshooting - Xerox Phaser 6120 Reference Manual

Troubleshooting

Symptom
The printer stops because
of a paper size error or a
paper type error.
Printing does not continue
with a custom paper size.
Printing cannot be
completed correctly from
OpenOffice or any other
Office application (such as,
Kword).
When printing from Adobe
Reader, part of the image
is printed in solid black or
the job is interrupted.
Watermarks cannot be
printed from Kword.
112
Action
The job may have been sent with a prohibited
combination of settings (for example, for the
paper size and media type). Printing is not
possible with postcards or transparencies if
Plain Paper is selected.
Printing with custom paper sizes is not
possible directly from the printer driver. This
can only be performed from the command
line. Specify the following command to print
data.
lpr -P [printer_name] -o media=Custom.
[WIDTHxLENGTH] [file_name]
1. Format of Custom. [WIDTHxLENGTH]:
Custom.150x200 mm, Custom.8x11 in,
Custom.15x20 cm, or Custom.612x782
(postscript points)
2. The specified file must be a PS, PDF or
JPEG file.
Applications running under Linux have their
own print settings. Some of these functions
may not be supported by this printer. Observe
the following for best printing results.
Settings made within the application:
Paper size and orientation
Settings made with the printer driver
(kprinter): Settings other than those
specified above (for example, paper type,
tray, and resolution)
There is a compatibility problem between
Ghostscript and Adobe Reader. Try using a
different PDF application.
This is a bug with Kword. Use Overlay
instead.
Troubleshooting