Troubleshooting Checklist; Understanding The Status Led - Xerox Phaser 3600 User Manual

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the
printer does not pass a step, follow the corresponding troubleshooting
suggestions.
Condition
Make sure that the
• If the Status LED is off, check the power
Status LED on the
cord connection. Check the power switch.
control panel lights
Check the power source by plugging the
green and Ready is
power cord into another outlet.
shown on the
• If the Status LED lights red, check the
display.
display message. See page 9.8.
Print a demo page
• If a demo page does not print, check the
to verify that the
paper supply in tray.
printer is feeding
• If the paper jams in the printer, see
paper correctly. See
page 9.1.
page 2.9.
• If an error message appears on the
display, see page 9.8.
Check the demo If there is a print quality problem, see
page to see if it page 9.13.
printed correctly.
Print a short
• If the page does not print, check the cable
document from a
connection between the printer and the
software application
computer.
to verify that the
• Check the print queue or print spooler to
computer and
see if the printer has been paused.
printer are
• Check the software application to ensure
connected and are
that you are using the proper printer driver
communicating
and communication port. If the page is
correctly.
interrupted during printing, see page 9.11.
If completing the
• "Understanding display messages" on
checklist does not
page 9.8.
resolve the printer
• "Solving general printing problems" on
problem, check the
page 9.11.
following
• "Common Windows problems" on
troubleshooting
page 9.15.
sections.
• "Common Linux problems" on page 9.16
• "Common Macintosh problems" on
page 9.17.
Suggested solutions

Understanding the Status LED

Status
Off
On
Green
Blinking
On
Red
Blinking
9.7
<Troubleshooting>
Description
• The printer is off-line and cannot print.
• The printer is in power save mode. When
data is received, it switches to on-line
automatically.
The printer is on-line and can receive data
from the computer.
• When the backlight blinks slowly, the printer
is receiving data from the computer.
• When the backlight blinks quickly, the printer
is receiving and printing data.
• The printer is initializing at power on.
• A paper jam has occurred. To solve the
problem, see page 9.1.
• The top cover is open. Close the top cover.
• There is no paper in tray. Load paper in tray.
• The printer has stopped printing due to a
major error.
• A minor error is occurring and the printer is
waiting for the error to be cleared. When the
problem is cleared, the printer resumes
printing.
• The print cartridge is low. Order a new
print cartridge. You can temporarily
improve print quality by redistributing the
toner. See page 8.3.