Part Or The Entire Output Is Black - Dell COLOR PRINTER 2155CDN User Manual

Multifunction color printer
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Action
1
The toner cartridges may be low or need to be
replaced. Confirm the amount of toner left in each
toner cartridge.
Check the toner level in the Status tab in the
a
Status Monitor.
Replace the toner cartridges as necessary.
b
Does this solve your problem?
2
If you are using non-Dell brand toner cartridges,
disable the Non-Dell Toner option.
Launch the Tool Box, and click Non-Dell
a
Toner on the Printer Maintenance tab.
Ensure that the On check box is not selected.
b
Does this solve your problem?
3
Replace the PHD unit if you have a spare unit.
Replace the PHD unit. See "Replacing the
a
Print Head Device (PHD) Unit" and
"Installing a PHD Unit."
After you replace the PHD unit, click Chart
b
Print on the Diagnosis tab.
Click the 4 Colors Configuration Chart
c
button.
The 4 Colors Configuration Chart is printed.
Does this solve your problem?

Part or the entire output is black

D E L L C O N F I D E N T I A L – P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY
FILE LOCATION: C:\Users\fxstdpc-
Yes
The task is
complete.
The task is
complete.
The task is
complete.
Troubleshooting Guide
No
Go to action 2.
Go to action 3.
Contact Dell.
697

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