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Hardware Error: 0402
The printer has a paper jam in the ADF. See "Document Misfeeds or Jams" on page 77 to
clear the jam.
Hardware Error: 401
The printer scanner is stalled.
Press Power to turn your printer off.
1
Unplug your printer.
2
Make sure the scanner is unlocked.
3
Plug in your printer.
4
Press Power to turn your printer on.
5
Cartridge Error: 50C
Your ink cartridge has a short.
Press Power to turn your printer off.
1
Unplug your printer.
2
Plug in your printer.
3
Turn your printer on.
4
Uninstall and reinstall the cartridges.
5
NOTE: If this does not resolve the problem, see "More Troubleshooting Options" on page 82 or
replace your cartridges.
Hardware Error: 502
The printer is stalled.
Press Power to turn your printer off.
1
Unplug your printer.
2
Check for paper jams.
3
Plug in your printer.
4
Press Power to turn your printer on.
5
79
Troubleshooting

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Troubleshooting

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A960 all in one personal printer

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