Dell 720 Owner's Manual page 64

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). Remove any confidential, proprietary or personal information,
removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your
confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable
media.
During the remaining years following the first year of all limited warranties: We will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced. When
you contact us, we will require a valid credit card number at the time you request a replacement
part, but we will not charge you for the replacement part as long as you return the original part
to us within 30 days after we ship the replacement part to you. If we do not receive the original
part within 30 days, we will charge to your credit card the then-current standard price for that
part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the
part freight collect. We will also include a prepaid shipping container with each replacement
part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage
device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the
service contract. Please refer to that contract for details on how to obtain service. Dell's service
contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If
you purchased through us a service contract with one of our third-party service providers, please
refer to that contract (mailed to you with your packing slip or invoice) for details on how to
obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are parts
or systems that have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you bought. Dell owns
all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory may
not be transferred. You may record your transfer by going to Dell's website:
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