Dell Vostro 1700 Owner's Manual page 116

U N T H E O D E M
R M
Windows XP:
1 Click Start→ All Programs→ Modem Helper.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem Helper is not available on certain computers.
Windows Vista:
1 Click the Windows Vista Start button
Diagnostic Tool.
2 Follow the instructions on the screen to identify and resolve modem
problems. Modem diagnostics are not available on all computers.
V E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H
Windows XP:
1 Click Start→ Control Panel→ Printers and Other Hardware→ Phone and
Modem Options→ Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→ Query
Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Windows Vista:
1 Click the Windows Vista Start button
and Sound→ Phone and Modem Options→ Modems.
2 Click the COM port for your modem→ Properties→ Diagnostics→
Query Modem to verify that the modem is communicating with
Windows.
If all commands receive responses, the modem is operating properly.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E
subscribed to an Internet service provider. With the Outlook Express e-mail
program open, click File. If Work Offline has a check mark next to it, click
the check mark to remove it, and then connect to the Internet. For help,
contact your Internet service provider.
C A N T H E C O M P U T E R F O R S P Y W A R E
S
performance, you frequently receive pop-up advertisements, or you are having
problems connecting to the Internet, your computer might be infected with
spyware. Use an anti-virus program that includes anti-spyware protection
116
Troubleshooting
E L P E R D I A G N O S T I C S
H —
→ All Programs→ Modem
W
→ Control Panel→ Hardware
I N T E R N E T —
If you are experiencing slow computer
—
I N D O W S —
Ensure that you have