Sigenergy Home Max SP User Manual

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Sigen Energy Gateway Home Series

User Manual

Version: 02

Release date: 2024-12-24

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Page 1 Sigen Energy Gateway Home Series User Manual Version: 02 Release date: 2024-12-24 1 / 61...
Page 2: Copyright Notice
Therefore, description in this document is provided for reference purpose only and constitutes neither an offer nor an acceptance. Sigenergy Technology Co., Ltd. may change the information at any time without notice.
Page 3: Table Of Contents
Contents 2.1 Product Features ............................9 2.2 Product Appearance ..........................10 Sigen Gateway HomeMax SP ....................... 10 Sigen Gateway Home SP ....................... 13 Sigen Gateway Home SP 12K ....................... 15 Sigen Gateway HomeMax TP ...................... 17 Sigen Gateway (TP AU, HomeMax TP CN) ................. 23 Sigen Gateway Home TP ......................
Page 4 6.2 Routine Maintenance ........................... 55 6.3 Troubleshooting ............................57 6.4 Operations on Bypass Switch ......................58 6.5 Emergency Treatment ........................60 7.1 Technical Parameter ..........................61 4 / 61...
Page 5: Revision History
User Manual Revision History Version Date Description 2024.12.24 Added 2.2.4 Sigen Gateway SP AU Added 2.2.7 Sigen Gateway (TP AU, HomeMax TP Added 2.2.8 Sigen Gateway Home TP (30K, 30K Updated 2.3 Label Description Added 2.4 Supported Power Supply Methods for the Power Grid Updated 2.5 Introduction to system wiring Updated Chapter 6 System Maintenance...
Page 6 User Manual Overview Introduction The focus of this document is to provide an overview of the Sigen Gateway Home Series, including product description, networking, system operation, maintenance, etc. Readers This document is suitable for product users and professionals. Sign Definition The following signs may be used in the document to indicate security precautions or key information.
Page 7: Safety Precautions
User Manual Safety Precautions Basic Information Before installation, operation, and maintenance of the equipment, familiarize yourself with this document. The "Danger ", "Warning", "Caution" items described in this manual are only supplementary to all precautions. The Company shall not be liable for equipment damage or property loss caused by the following reasons: Failure to obtain approval from the national, regional power authority.
Page 8: Safety Requirements
User Manual the equipment is too high or too low). The equipment was stolen.  The equipment is damaged after the warranty period.  Safety Requirements Do not expose the device to high temperature or heat sources (such as  sunlight, fire, or heaters) around the equipment for a long time.
Page 9: Product Introduction
User Manual Product Introduction 2.1 Product Features Function Gateway products can be used in household PV storage and pure storage applications for data collection and monitoring, off-grid backup power switching, Generator control, and energy management, and more. The gateway products must be used in conjunction with our battery packs and inverters.
Page 10: Product Appearance
User Manual 2.2 Product Appearance Sigen Gateway HomeMax SP Dimensions Bottom View Marking Description INV1 Wire-in port of inverter 1 INV2 Wire-in port of inverter 2 INV3 Wire-in port of inverter 3 BACKUP Wire-in port of backup household loads SMART-PORT Wire-in port for smart Loads/ Generator GRID Wire-in port of power grid...
Page 11 User Manual Interior View S/N Label Description FE interfaces DI, and DO interfaces Miniature circuit breaker (connecting to Smart Loads /Generator) Miniature circuit breaker (connecting to Power grid) Miniature circuit breaker (connecting to Backup Household loads) Surge protective device switch Cable clamp Earthing bar 11 / 61...
Page 12 User Manual Miniature circuit breaker (connecting to Inverters 1) Miniature circuit breaker (connecting to Inverters 2) Miniature circuit breaker (connecting to Inverters 3) Note [1]: All the power equipment in the owner's home can be connected as smart  loads. To ensure that this product maximizes the benefits to users, it is ...
Page 13: Sigen Gateway Home Sp
User Manual Sigen Gateway Home SP Dimensions Bottom View Marking Description GRID Wire-in port of power grid BACKUP Wire-in port of backup Household loads Wire-in port of inverter Wire-in port of communication 13 / 61...
Page 14 User Manual Interior View Label Description Communication terminal (connecting to FE or DI communication cable) QF30 Miniature circuit breaker (connecting to Inverter) Cable clamp Grounding Bar QF10 Miniature circuit breaker (connecting to Power grid) QF50 Miniature circuit breaker (connecting to Backup Household loads) 14 / 61...
Page 15: Sigen Gateway Home Sp 12K
User Manual Sigen Gateway Home SP 12K Dimensions 15 / 61...
Page 16 User Manual Interior View Label Description Grounding copper busbar Bypass switch Grid contactor Terminal (connecting to a non-backup load) FE terminal Miniature circuit breaker (connecting to the power grid) Miniature circuit breaker (connecting to a single-phase inverter in a power range of 8.0 to 12.0 kW) Miniature circuit breaker (connecting to a household load) Miniature circuit breaker (connecting to a single-phase inverter in a power range of 3.0 to 6.0 kW)
Page 17: Sigen Gateway Homemax Tp
User Manual Sigen Gateway SP AU Dimensions 17 / 61...
Page 18 User Manual Interior View Label Description N-line copper busbar Grounding copper busbar Bypass switch Grid contactor Generator contactor Communication terminal (connecting to FE or DI communication cable) Terminal (connecting to a non-backup load) Miniature circuit breaker (connecting to the power grid) Miniature circuit breaker (connecting to a Generator/smart load 10 QF3 Miniature circuit breaker (connecting to a single-phase inverter...
Page 19 User Manual in a power range of 8.0 to 10.0 kW) Miniature circuit breaker (connecting to a single-phase inverter in a power range of 5.0 to 6.0 kW) 12 QF5 Miniature circuit breaker (connecting to a household load) Note [1]: All the power equipment in the owner's home can be connected as smart ...
Page 20 User Manual Sigen Gateway HomeMax TP Dimensions Bottom View Marking Description INV1 Wire-in port of inverter 1 INV2 Wire-in port of inverter 2 BACKUP Wire-in port of backup Household loads SMART-PORT Wire-in port for smart loads /Generator GRID Wire-in port of power grid Wire-in port of communication 20 / 61...
Page 21 User Manual Interior View S/N Label Description FE interfaces DI, and DO interfaces Miniature circuit breaker (connecting to Smart Loads /Generator) Miniature circuit breaker (connecting to Power grid) Miniature circuit breaker (connecting to Backup Household loads) Surge protective device switch Cable clamp Earthing bar 10 QF3...
Page 22 User Manual All the power equipment in the owner's home can be connected as smart  loads. To ensure that this product maximizes the benefits to users, it is  recommended that the high-power equipment be connected as smart loads (heat pumps, pool heaters, clothes dryers, immersion heaters, etc.), which can be cut off when the energy storage system has low power.
Page 23: Sigen Gateway (Tp Au, Homemax Tp Cn)
User Manual Sigen Gateway Home TP Dimensions Bottom View Marking Description GRID Wire-in port of power grid BACKUP Wire-in port of Backup Household loads Wire-in port of inverter Wire-in port of communication 23 / 61...
Page 24 User Manual Interior View S/N Label Description Communication terminal (connecting to FE or DI communication cable) QF30 Miniature circuit breaker (connecting to Inverter) Cable clamp Grounding bar QF10 Miniature circuit breaker (connecting to Power grid) QF50 Miniature circuit breaker (connecting to Backup Household loads) 24 / 61...
Page 25 User Manual Sigen Gateway (TP AU, HomeMax TP CN) Dimensions Bottom View Marking Description INV1 Wire-in port of inverter 1 INV2 Wire-in port of inverter 2 BACKUP Wire-in port of backup Household loads SMART-PORT Wire-in port for smart loads /Generator GRID Wire-in port of power grid Wire-in port of communication...
Page 26 User Manual Interior View S/N Label Description Grounding copper busbar N-line copper busbar Surge protective device switch Generator contactor Grid contactor Surge protective device Communication terminal (connecting to FE or DI communication cable) Bypass switch 26 / 61...
Page 27 User Manual Miniature circuit breaker (connecting to a smart load /Generator) Miniature circuit breaker (connecting to a three-phase inverter in a power range of 17.0 kW to 30.0 kW) Miniature circuit breaker (connecting to a three-phase inverter in a power range of 17.0 kW to 30.0 kW) Miniature circuit breaker (connecting to a three-phase inverter in a power range of 5.0 kW to 15.0 kW) Miniature circuit breaker (connecting to the power grid)
Page 28: Sigen Gateway Home Tp (30K, 30K Cn)
User Manual Sigen Gateway Home TP (30K, 30K CN) Dimensions 28 / 61...
Page 29 User Manual Interior View Label Description Grounding copper busbar Bypass switch Grid contactor FE terminal Terminal (connecting to a non-backup load) Miniature circuit breaker (connecting to the power grid) Miniature circuit breaker (connecting to a three-phase inverter) Miniature circuit breaker (connecting to a household load) Terminal (connecting to functional ground cable) 29 / 61...
Page 30: Label Description
User Manual 2.3 Label Description Symbol Definition Warning! Danger! Electrical discharge AC voltage is present on the cover of the equipment. Please take protective measures before operating the equipment. After the equipment is powered off, internal components discharge in a delay time. Wait for the duration according to the delay time on the label until the equipment is fully discharged.
Page 31: Supported Power Supply Methods For The Power Grid
User Manual Supported Power Supply Methods for the Power Grid The grid supply methods supported include TN-S, TN-C-S, and TT.  When TT is used as the power supply technique for the power grid, the  voltage between N and PE is required to be < 30 V. Gateway Single-phase Series Products: Gateway three-phase series products: 31 / 61...
Page 32: Introduction To System Wiring
User Manual Introduction to system wiring This product is applicable to household backup power system networking  scenarios. It must be used in conjunction with PV panels, inverters, battery packs, main control switches, loads, generators, and power grid. In the event of a power outage, the household energy storage system ...
Page 33 User Manual 1 unit Sigen Gateway Home TP 2 units Sigen Gateway TP AU 2 units Sigen Gateway HomeMax TP CN Sigen Gateway Home TP 30K 1 unit Sigen Gateway Home TP 30K CN 1 unit 33 / 61...
Page 34 User Manual Whole home backup system wiring diagram Single inverter (Gateway has the circuit breaker for connecting smart load/diesel generator) Single inverter (Gateway does not have the circuit breaker connected to the smart load/diesel generator) 34 / 61...
Page 35 User Manual Multiple inverters (Gateway has the circuit breaker for connecting smart load/diesel generator) Multiple inverters (Gateway does not have the circuit breaker connected to the smart load/diesel generator) 35 / 61...
Page 36 User Manual A. PV panel B. SigenStor EC/SigenStor AC /Sigen Hybrid C. SigenStor BAT D. Gateway E. Backup Distribution panel F. Backup Household loads G. Diesel generator H. Smart loads I. Power grid J. mySigen K. Router L. Antenna M. CommMod When B is SigenStor AC, A is not configured.
Page 37 User Manual Partial home backup system wiring diagram Single inverter (Gateway has the circuit breaker for connecting smart load/diesel generator) Single inverter (Gateway does not have the circuit breaker connected to the smart load/diesel generator) 37 / 61...
Page 38 User Manual Multiple inverters (Gateway has the circuit breaker for connecting smart load/diesel generator) Multiple inverters (Gateway does not have the circuit breaker connected to the smart load/diesel generator) 38 / 61...
Page 39 User Manual A. PV panel B. SigenStor EC/SigenStor AC /Sigen Hybrid C. SigenStor BAT D. Gateway E1. Backup Distribution panel E2. Non-Backup Distribution panel F1. Backup Household loads F2. Non-Backup Household loads G. Diesel Generator H. Smart loads I. Power sensor J.
Page 40 User Manual It is recommended to use Fast Ethernet and WLAN for communication  with inverters. When free 4G traffic of CommMod runs out, users must replace an SIM card. 40 / 61...
Page 41: Site Selection Requirements
User Manual Site Selection Requirements The warranty applies when the equipment has been installed properly  for its intended use and in accordance with the operating instructions. During actual installation, the selection of the installation location  should comply with local regulations, firefighting regulations, and other relevant laws.
Page 42 User Manual Do not install the equipment in areas easily accessible to children.  Do not install the equipment in a place with fire hazards or is prone to  moisturizing. The equipment produces sound when it is operating. Please install the ...
Page 43 User Manual 43 / 61...
Page 44 User Manual Equipment Installation and Wiring  Only company authorized personnel should install and connect the equipment. For more information about Gateway installation and wiring, refer to the respective documentation.  Parts and accessories supplied with the packing box are personal assets of the owner and must be kept safe.
Page 45 User Manual mySigen App Query The App can be downloaded in the following two ways. For details, see mySigen App User Manual. 45 / 61...
Page 46: System Maintenance
User Manual System Maintenance Do not perform operations on the equipment with power on. Before  operation, please make sure all power supplies to the equipment have been disconnected, including but not limited to the grid side, inverter and Generator power switches. Do not remove the inner panel.
Page 47: Sigen Gateway Homemax Sp
User Manual Sigen Gateway HomeMax SP The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF6 (connecting to Backup Household loads). 2. (Optional) Switch off the miniature circuit breaker QF2 (connecting to Generator/ Smart load). 3.
Page 48: Sigen Gateway Home Sp
User Manual Sigen Gateway Home SP The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF50 (connecting to Backup Household loads). 2. After shutting down the inverter, switch off the miniature circuit breaker QF30 (connecting to Inverter). 3.
Page 49: Sigen Gateway Home Sp 12K
User Manual Sigen Gateway Home SP 12K The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF3 (connecting to Backup Household loads). 2. After shutting down the inverter, switch off the miniature circuit breaker QF2 or QF4 (connecting to Inverter).
Page 50: Sigen Gateway Homemax Tp
User Manual Sigen Gateway SP AU The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF5 (connecting to Backup Household loads). 2. (Optional) Switch off the miniature circuit breaker QF2 (connecting to Generator/ Smart load). 3.
Page 51 User Manual Sigen Gateway HomeMax TP The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF5 (connecting to Backup Household loads). 2. (Optional) Switch off the miniature circuit breaker QF2 (connecting to Generator/Smart load). 3.
Page 52: Sigen Gateway (Tp Au, Homemax Tp Cn)
User Manual Sigen Gateway Home TP The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF50 (connecting to Backup Household loads). 2. After shutting down the inverter, switch off the miniature circuit breaker QF30 (connecting to Inverter). 3.
Page 53 User Manual Sigen Gateway (TP AU, HomeMax TP CN) The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF6 (connecting to Backup Household loads). 2. (Optional) Switch off the miniature circuit breaker QF2 (connecting to Generator/Smart load).
Page 54: Sigen Gateway Home Tp (30K, 30K Cn)
User Manual Sigen Gateway Home TP (30K, 30K CN) The Gateway should be disconnected in the following order: Switch off the miniature circuit breaker QF3 (connecting to Backup Household loads). 2. After shutting down the inverter, switch off the miniature circuit breaker QF2 (connecting to Inverter).
Page 55: Routine Maintenance
User Manual 6.2 Routine Maintenance To ensure the long-term operating of the equipment, you are advised to perform routine maintenance according to this section. To remove the inner panel, ask a professional for evaluation before proceeding. Inspection Inspection Method Power Off Maintenance Items or Not...
Page 56 User Manual Check whether scratches every 6 to 12  exist on the surface where months thereafter. the cable contacts the metal. Check whether unused  routing holes are sealed. Grounding Check whether the ground Check once every reliability cable is properly and reliably 6 months after connected.
Page 57: Troubleshooting
User Manual Troubleshooting Fault Cause analysis Corrective action The SigenStor shuts The backup load is Turn off part of household down/restarts repeatedly greater than the loads to ensure the load is in off-grid mode. rated power of the lower than the rated power SigenStor.
Page 58: Operations On Bypass Switch
User Manual Operations on Bypass Switch In normal cases, the bypass switch is turned off. Do not operate the  bypass switch. In this case, the Gateway can automatically switch between on-grid and off-grid. When the Gateway fails to supply power to loads, you can turn on the ...
Page 59 User Manual After turning on the bypass switch, do not turn on the miniature circuit breaker connected to the inverter and Generator on Gateway. Otherwise, the power grid port will be charged, resulting in the risk of electric shock. 4. Turn on the miniature circuit breaker connected to the SPD. 5.
Page 60: Emergency Treatment
User Manual 6.5 Emergency Treatment Emergency Measures for Fire Please shut down the equipment or disconnect the main power switch  when it is safe. If the fire is small, use carbon dioxide or ABC dry powder extinguisher to  extinguish the fire.
Page 61: Technical Parameter
User Manual Appendix 7.1 Technical Parameter For details about equipment parameters, see the Data sheets of the product. 61 / 61...

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